Headquarters: Edinburgh, Scotland

URL: https://www.subbly.co/

Customer Success Representative (CSR)

Mid senior

Full time, 40 hours per week

Flexible availability across US time zones (EST, CST, PST) including weekends

Reports to: Head of Merchant Success

Job description

We’re looking for a Customer Success Representative with strong technical skills and prior hands on experience using AI tooling and vibe coding as part of their daily workflow. The ideal candidate is comfortable working with AI powered builders, troubleshooting technical issues, and supporting merchants in building and refining their websites. Experience and a solid understanding of the subscription commerce landscape and ecommerce platforms is a strong plus. This is a fully remote, full time role requiring flexibility across US time zones and occasional weekend availability.

Job purpose

As a Customer Success Representative you play a critical role in supporting Subbly merchants in successfully running and growing their businesses while contributing to adoption and effective use of Subbly’s AI Website Builder. You provide prompt, friendly, and effective support across chat and email via Intercom, live calls via Zoom, and community channels such as Slack and Facebook.

You work hands on with merchants inside the AI Website Builder, helping them shape, refine, and troubleshoot their site builds. You also act as a bridge between merchants and Subbly’s product and engineering teams by advocating for customer needs, identifying recurring patterns, and surfacing actionable insights based on real world usage.

Duties and responsibilities

• Act as first responder to inbound inquiries from merchants, customers, partners, and leads across all channels including Intercom, Slack, and Facebook
• Provide hands on support inside the AI Website Builder including tailoring prompts, debugging layouts, and assisting merchants in achieving high quality website outputs
• Maintain deep understanding of Subbly’s ecosystem including AI tooling, competitive positioning, platform limitations, and best practice workarounds
• Moderate and engage in Slack and Facebook communities with a strong focus on education, tone, and vibe based engagement
• Action inbound requests related to billing, product education, feature use cases, and technical troubleshooting
• Escalate technical errors, chargeback threats, irate customers, and undocumented edge cases with appropriate urgency
• Document solutions to FAQs, platform workflows, AI Website Builder instructions, and technical limitations through help articles and tutorial videos
• Draft merchant facing communications including feature announcements, onboarding flows, and technical issue updates
• Collaborate with cross functional teams by documenting and escalating feature requests, integration needs, and product improvements

Vibe coding and AI tooling experience (plus)

• Experience with AI assisted building tools such as Lovable, Bolt, Replit, or Base44
• Familiarity with AI driven website or UI generation platforms such as Vercel v0, Builder.io AI, Framer AI, Wix ADI, or similar tools
• Ability to iterate on AI outputs, improve prompt quality, and guide merchants toward best practices when using AI powered builders

Accountabilities

• Merchant satisfaction and long term retention
• AI Website Builder adoption and build quality outcomes
• Merchant onboarding success rate
• Community engagement and education quality

Key metrics

• Customer happiness scores in Intercom
• First response and resolution times
• AI Website Builder usage and adoption rate
• Churn rate
• Trial to paid conversion rate influenced by Customer Success engagement

Key stakeholders

• Subbly merchants
• Head of Merchant Success
• Product team
• Engineering team

Qualifications and skills

• At least 2 years of proven experience in SaaS customer support, customer success, technical support, or account management roles
• Proficiency with AI tooling used on a daily basis, including OpenAI models, Anthropic models, and comparable AI platforms
• Experience with ecommerce or subscription platforms such as Shopify, Magento, BigCommerce, Squarespace, Wix, WooCommerce, Etsy, or WordPress
• Strong understanding of ecommerce best practices
• Excellent written and verbal communication skills in English, additional languages such as French or Spanish are a plus
• Experience with Intercom, Slack, Zoom, Loom, Asana, and Google Workspace
• Creative problem solver with strong attention to detail
• Ability to work flexible hours across EST, CST, and PST time zones including weekends when necessary

How to apply

If you think you’re the right person for this role, please apply here. Our team will review all applications and will contact only those who best match what we’re looking for.

To apply: https://weworkremotely.com/remote-jobs/subbly-customer-success-representative

Headquarters: Texas

URL: https://bit.ly/WWRLP216

• Login assistance
• File retrieval
• Password problem resolution

To apply: https://weworkremotely.com/remote-jobs/omni-interactions-us-only-learn-on-your-time-customer-support-16-hour-weekly-pay

Headquarters: Remote First

URL: https://www.chilipiper.com/

Job Description

The goal of the Department of Customer Love is to be the voice of our customers and drive change (and we’re proud to say we do a pretty dang good job at it, too). You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience. Currently, we are looking to add a Senior Customer Love Engineer within the EMEA region.

What You’ll Do 

• Learn how Chili Piper works and why our customers use it

• Shadow colleagues, learn best practices for what makes CP Customers successful

• Resolve customer questions in chat, email, and over zoom

• Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals

• Juggle customer conversations while maintaining five-star customer service standards

• Guide new customers through their first steps with Chili Piper via short onboarding calls

• Ensure timely and thoughtful follow-up through our support channels to help them see early value and stick with the product

• Work closely with customers and our product team to  help ship changes that reduce the number of product-related questions

• Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome

• Consistently set, deliver on, and exceed customer-centric objectives with meaningful outcomes 

• Analyze logs to find specific incident events

• Replicate behaviors or bugs

• Keep an eye on critical issues and alert the engineering team

Who You Are 

• Personable, kind, and you love helping customers

• Curious, motivated, and you love problem solving

• A team player. You are very comfortable asking for help and always ready to help others

• A quick learner of complex concepts

Qualifications

What We’re Looking For

• Experience with CSS/HTML/Javascript & REST API’s

• Experience with Support ticketing software (Zendesk, Helpscout, Intercom, etc….)

• Experience with logs (AWS, Google Cloud, Graylog)

• General knowledge about APIs and endpoints

• Experience with JIRA

• 3+ years in software (SaaS) customer support

• Experience guiding new customers through onboarding or implementation processes

• Proven ability to communicate complex workflows in simple, actionable steps

• Salesforce Admin Certified a plus

• Marketo, Hubspot, Pardot, or Eloqua certified a plus

• Must be based within EMEA

To apply: https://weworkremotely.com/remote-jobs/chili-piper-sr-customer-love-engineer-emea

Headquarters: TX, USA

We are seeking a detail-oriented Invoice Clerk to join our automation company. This role is responsible for accurately processing and managing invoices related to shipments, freight charges, and deliveries. The ideal candidate will have strong attention to detail, a solid understanding of transportation-related invoicing, and experience using accounting software.

Key Responsibilities

Invoice Processing

• Review and verify freight invoices from carriers and customers.

• Confirm accuracy of transport, fuel, and additional service charges.

• Enter invoice data into the company’s accounting system.

Payment Tracking

• Monitor outstanding invoices and support payment scheduling.

• Coordinate with vendors and clients to ensure timely payments and receipts.

Record Keeping

• Maintain organized digital and physical files for invoices, receipts, and shipping documentation.

• Assist with periodic financial reports and audit preparation.

Communication

• Serve as a point of contact between the finance team, drivers, and customers to resolve invoicing issues.

• Ensure all invoices meet company policies and industry standards.

To apply: https://weworkremotely.com/remote-jobs/dram-industry-llc-invoice-clerk

Headquarters: Delaware, United States

URL: http://www.ciloo.com

We are currently seeking a passionate and organized Customer Success Manager to join our global team. This is a remote position for candidates based in the United States or Canada.

Customer Success in Ciloo

​​Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and continue to purchase on a recurring basis. As such, we need a manager to own driving success for our customers. This role includes responsibilities for a broad range of Customer Success activities (on-boarding, support, services, adoption, advocacy, retention, + more).

Responsibilities

• Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers

• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution

• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

• Ensure that a plan is in place with each customer for deployment, change management, and adoption programs

• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes

• Track accounts to identify churn risk and work actively to eliminate that risk

• Partner with Sales and Professional Services to develop a plan for making our product a part of each customer’s core architecture

• Simultaneously manage multiple customers who are at different points on the account lifecycle

• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency

• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

Role-Specific Competencies

• 4+ years experience in customer-facing organizations

• 2 years proven experience in project management

• Ability to manage influence through persuasion, negotiation, and consensus-building

• Ideally, a combined background of post-sale and sales experience

• You have a track record of delivering value to complex enterprise customers with large employee bases 

• Strong empathy for customers AND passion for revenue and growth

• Exceptional communication skills at all levels. High proficiency in written and spoken English

• Ability to prioritize tasks and manage time effectively.

• Self-motivated and proactive, with a flexible and adaptable approach.

• Detail-oriented, efficient, and honest with high integrity.

• Calm under pressure, with strong listening skills.

• Deep understanding of value drivers in recurring revenue business models

• Analytical and process-oriented mindset

• Demonstrated desire for continuous learning and improvement

• Enthusiastic and creative with the ability to inspire others

• Excellent team player who is solution-driven, not problem-driven.

More on Ciloo’s values and ways of working

• How we work

• Ciloo culture

To apply: https://weworkremotely.com/remote-jobs/ciloo-inc-customer-success-manager

Headquarters: Nantes, France

URL: https://crisp.chat

The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

The position is fully remote.

What We’re Looking For

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. 
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellent communication and problem-solving skills.
• Bonus: proficiency in a second language.

What Makes Crisp Special?

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

Who Can Apply?

• Must be located within the UTC-4 or UTC-3 timezones.
• Immediate availability is a plus.
• The position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices

Compensation & Perks

• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile
• Healthcare covered (depending on your country’s regulations).
• Budget for home-office equipment to help you set up a comfortable remote workspace.
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility.

To apply, please submit your CV and a brief explanation of your motivations in English by clicking the “Apply” button.

To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-english-other-language-utc-4-or-utc-3

Headquarters: Hong Kong

URL: https://froonze.com

This is a technical role. If you don’t possess basic HTML/CSS/JS skills, please do not apply.

____________________________

We are a small team of four people who have been building tools for Shopify merchants for four years. We’ve been growing steadily and have now reached a point where we need our second customer support representative.

We take customer support very seriously, as evidenced by our app’s excellent rating. Now we are ready to take our customer support to an even higher level.

Your main responsibility will be communicating with customers and helping them solve technical issues. But you will also have the opportunity to try yourself in other aspects of the business. Initiative is always welcome here. It’s easy to carve out your own new role if it brings value to the company.

Besides customer support tasks, we are currently in urgent need of people who:

1. Can research and write excellent technical articles
2. Have Reddit marketing experience
3. Have in-depth SEO knowledge and experience
4. Have basic video production skills to produce technical screencasts
5. Have a good eye for design and can potentially design web pages and illustrations

If you are good at any of the above, please let us know in your application and include relevant samples.

Some of the most important duties:

• Communicating with customers via live chat or email and resolving any problems they have
• Continuously learning about the features of our app and the broader Shopify ecosystem to better assist customers
• Summarizing product feedback from merchants and suggesting new ideas for product improvements
• Performing manual app tests for new feature releases
• Handling some non-CS tasks (e.g., researching tools, writing blog posts, creating mockups). These tasks will be assigned based on your natural abilities and interests.

Must have:

• Knowledge of basic HTML/CSS/JS and a willingness to learn more if needed
• Superb written and verbal communication skills
• Enjoy talking to people and solving their problems
• Ability to handle “hard” customers (we have very few of those though 😊)
• Proficiency in discussing technical concepts at a high level
• Ability and willingness to write technical documentation/articles
• Willingness to perform non-CS tasks (we are a small startup and we all wear multiple hats)
• Willingness to have at least a 4-hour overlap with GMT+7, between 9am–6pm

Nice to have:

• Experience working with Shopify, especially in theme development/customization
• Experience working with B2B SaaS
• Additional languages (especially French, Spanish, and Italian)
• Any other skills useful in a startup (e.g., marketing, SEO, video editing, etc.)

Salary:

Negotiable

To apply: https://weworkremotely.com/remote-jobs/froonze-technical-customer-support-representative-for-a-shopify-app-1

Headquarters: Nantes, France

URL: https://crisp.chat

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared!
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellent communication and problem-solving skills.
• Bonus: proficiency in a any additionnal european language.

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

• In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI).
• Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.

• Must be located within the EU timezone.
• Immediate availability is a plus.

• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility

To apply: https://weworkremotely.com/remote-jobs/crisp-customer-support-specialist-eu-timezone

Headquarters: Germany Hamburg

100% Remote innerhalb der EU (außer Deutschland)
Projektstart: Januar – wir suchen 150 neue Partner!

Die hey contact heroes starten ein neues, großes Mobilfunk-Projekt im Bereich Prepaid Kundenservice – und dafür suchen wir zuverlässige, motivierte Freelancer, die uns langfristig unterstützen.

Wenn Du innerhalb der EU (aber nicht in Deutschland) lebst und Lust hast, als professioneller Customer-Service-Partner mit uns durchzustarten, bist Du bei uns genau richtig!

Aufgaben

Was Dich erwartet:

• Freundliche und lösungsorientierte Bearbeitung von Inbound-Anrufen rund um Prepaid, Tarifthemen, SIM-Karten, Aufladungen & technische Basisfragen.
• Strukturierte Prozesse, klare Vorgaben und ein professionelles Projektumfeld.
• Flexible Arbeitszeiten im Rahmen des Projekts – ideal für Freelancer, die ihre Zeit selbst planen.
• Faire Vergütung pro Stunde oder pro Produktivminute (je nach Projektmodell).
• 100% Remote – Du arbeitest von Deinem Standort innerhalb der EU aus.

Schulungsstart im Januar, Februar oder März 2026, sichere Dir frühzeitig Deinen Platz:

Wir bieten mehrere Schulungsrunden im Januar, Februar und März 2026 an, jeweils begrenzt auf eine fixe Anzahl Teilnehmer. Achtung: Die Schulungen finden 8-10 Tage tagsüber in Vollzeit statt mit 8 Stunden.

Qualifikation

Was Du als Freelancer unbedingt mitbringen solltest:

1. Rechtliche & formale Voraussetzungen

• Gewerbeanmeldung / Selbstständigkeit in einem EU-Land (Pflicht)
• Gültige Umsatzsteuer-ID (USt-IdNr.), um ordnungsgemäße Rechnungen an uns ausstellen zu können
• Wohnsitz in einem EU-Mitgliedsstaat (außer Deutschland)
• Fähigkeit zur Ausstellung von monatlichen Rechnungen
• Einhaltung von Datenschutz, Vertraulichkeit und NDA-Anforderungen
• Eigenständige Organisation Deiner Arbeitszeiten und Kapazitäten

2. Fachliche & persönliche Anforderungen

• Deutschkenntnisse auf C1-Niveau oder höher
• Erste Erfahrung im telefonischen Kundenservice von Vorteil
• Professionelle Kommunikation, Zuverlässigkeit und hohe Serviceorientierung
• Selbstständige Arbeitsweise und hohe Prozessdisziplin
• Langfristige Bereitschaft zur Projektmitarbeit

3. Technische Voraussetzungen

• Leistungsstarke und stabile Internetverbindung (mind. 50 Mbit/s)
• Professionelles Headset, zwei Monitore, Webcam
• Ruhiger, ungestörter Arbeitsplatz im Home-Office
• Fähigkeit, unsere Tools & Systeme sicher zu nutzen

4. Verfügbarkeit

• Regelmäßig planbare Verfügbarkeiten und Kapazitäten
• Verlässliche Teilnahme an allen Schulungstagen
• Bereitschaft zu Schichten innerhalb der Projekt-Öffnungszeiten

Benefits

Deine Vorteile

• Langfristiges Großprojekt mit hoher Planungssicherheit
• Faire Vergütung (Stunden-/Produktivminutenmodell, je nach Projekt)
• Moderne Tools, klare Prozesse, professionelles Umfeld
• Enger Austausch und Support durch unser erfahrenes Team
• Flexibilität in der Kapazitätsplanung – ideal für Freelancer

Über uns

Die hey contact heroes sind ein internationaler Customer-Service-Dienstleister mit über 550 Kolleginnen und Kollegen in 17 Ländern. Wir arbeiten seit Jahren erfolgreich mit EU-Freelancern zusammen und bieten moderne, skalierbare Remote-Prozesse in hoher Qualität.

Bereit für eine professionelle Zusammenarbeit?

Dann bewirb Dich jetzt – wir freuen uns darauf, Dich im Projekt zu begrüßen!

To apply: https://weworkremotely.com/remote-jobs/hey-contact-heroes-gmbh-freelancer-kundenberater-in-m-w-d-inbound-mobilfunk-prepaid

Headquarters: United States

URL: https://seisecure.com/

We are seeking a dependable and customer-focused Customer Service Representative to support daily client interactions and ensure a positive customer experience. The ideal candidate is organized, professional, and able to communicate clearly across phone, email, and online channels. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple inquiries efficiently in a remote environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information regarding products, services, orders, and company policies.
• Resolve customer issues by identifying the root cause, proposing solutions, and ensuring timely follow-up.
• Process requests such as account updates, order adjustments, or service appointments.
• Maintain accurate documentation of customer interactions in the CRM or ticketing platform.
• Escalate complex cases to the appropriate department while ensuring smooth handoff and communication.
• Monitor open cases and ensure resolution within established service-level timelines.
• Support administrative tasks such as data entry, scheduling, and record maintenance when required.
• Uphold company service standards and contribute to continuous improvement of internal processes.

Required Qualifications

• High school diploma or equivalent (Associate’s degree preferred).
• Less than a year of experience in customer service, call center support, or administrative support.
• Excellent written and verbal communication skills.
• Comfortable managing a high volume of inquiries with accuracy and professionalism.
• Proficient with computers, basic office applications, and CRM/customer service software.
• Strong organizational skills and the ability to multitask.
• Ability to work independently in a remote environment.

To apply: https://weworkremotely.com/remote-jobs/systems-engineering-inc-customer-service-representative