zubair2820@yahoo.com

Headquarters: Bogotá, Bogota, Colombia

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Provide exceptional customer support via chats and emails
• Handle all day-to-day customer needs related to Shopping Protection subscriptions
• Respond to subscription-related inquiries (plan questions, changes, cancellations)
• Answer product-related questions and provide order status updates
• Process refunds of our own fees
• Assist with login or account access issues
• Provide clear and accurate information on billing, terms, and subscription conditions

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Experience in e-commerce customer support is a must
• Customer-oriented and responsible attitude
• Excellent interpersonal skills
• Patience and resilience when handling complex cases or difficult customers
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• Experience working with Shopify and Gorgias is a plus

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/supportyourapp-fluent-english-customer-support-consultant-e-commerce-remote

Headquarters: Remote- Europe, Israel – Hybrid

To apply: https://weworkremotely.com/remote-jobs/comet-future-opportunities-at-comet-engineering-and-product

Headquarters: Remote – USA

To apply: https://weworkremotely.com/remote-jobs/comet-future-opportunities-at-comet-sales-and-marketing

Headquarters: Remote

To apply: https://weworkremotely.com/remote-jobs/digital-direction-telecommunication-customer-support-specialist

Headquarters: Manila Philippines

Salary: To Be Announced
Employment Type: Full-Time | Remote

About the Role

We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced, remote environment and enjoy helping customers resolve issues efficiently and professionally.

Key Responsibilities

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Provide accurate information and effective solutions to customer concerns
• Document interactions, feedback, and issues in the company’s support system
• Escalate complex or unresolved cases to higher-level support when necessary
• Collaborate with internal teams to ensure a positive customer experience
• Maintain up-to-date knowledge of company products, services, and policies
• Contribute to the continuous improvement of customer service processes

Qualifications

• At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role
• Strong written and verbal communication skills
• Excellent problem-solving and multitasking abilities
• Empathetic, patient, and customer-focused mindset
• Proficiency with customer support and productivity tools, such as:
• Helpdesk and ticketing systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud)
• CRM platforms (Salesforce, Zoho, HubSpot CRM)
• Communication tools (Slack, Zoom, Microsoft Teams)
• Knowledge base or chat support tools (LiveChat, Front, Help Scout)
• Microsoft Office or Google Workspace applications
• Comfortable working independently in a fully remote environment
• Flexible and adaptable to changing priorities and customer needs

To apply: https://weworkremotely.com/remote-jobs/virco-talent-talent-pooling-customer-support-representative

Headquarters: İstanbul, İstanbul, Turkey

Are you passionate about pioneering technology that’s reshaping financial landscapes?

What if you had a chance be a part of a transformative industry without boundaries?

Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Provide exceptional customer support in the blockchain sector via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role:

• Excellent English and Russian language (at least C1 for both spoken and written)
• Experience in customer service
• Personal or professional experience in crypto is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

• A strong interest in innovative financial technologies or prior experience in financial industry or payment processing
• Experience with CRM systems

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

To apply: https://weworkremotely.com/remote-jobs/supportyourapp-english-and-russian-customer-support-consultant-crypto-remote

Headquarters: Creative Force

URL: https://www.creativeforce.team/

Are you commercially savvy, technically capable, highly organised and great with people? Do you speak fluent German and want to help clients get the most out of a world-class SaaS platform?

Then this is the role you have been looking for. Join a lean-by-design, fast-growth and globally recognised B2B SaaS company as a product specialist focused on the DACH+ markets.

Our much-loved products are in high-demand and proven to make a difference to our clients’ lives. You’ll be supporting these clients with everything they need to discover, use and ultimately advocate for our software products through clear pre-sales discussions, tight onboarding and responsive, friendly support.

SaaS experience (selling and/or supporting) is mandatory. Strong communication skills, patience, curiosity, keenness to learn, and friendliness are key to success in this role. A strong commercial instinct will set you apart.

Join our Rebel Alliance

Creative Force is experiencing tremendous growth and as we scale our efforts in 2025 and beyond, we’re looking for enthusiastic and commercially astute individuals to join our diverse team of Jedi.

You’ll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service.

In time, you’ll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients. You’ll have the backing you need at every turn to develop that understanding with confidence.

Responsibilities

• Help prospects find the specific value they seek (“this is the product you are looking for”)

• With our help, learn to be a product expert to confidently demonstrate and answer product questions with clients and prospects

• Respond accurately and quickly to client questions

• Onboard and support DACH+ clients in German and/or English

• Report recurring issues to improve the product experience

• Collaborate with our global team to stay on the leading edge

• Build trust through honesty, empathy, and reliability

Essentials

• You are a native German speaker with strong English (C2+)

• You live anywhere in the EMEA region (within UTC -1 to +4)

• Minimum 3 years SaaS experience in support, onboarding or pre-sales

• You’re a confident communicator, written and verbal

• You’re comfortable discussing product value and guiding decisions (no hard sell)

• Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don’t need to know how to work them but you must know about them (well enough)

• You’re process-driven, highly organised, and thrive in remote, tool-rich environments

• Working remotely suits you perfectly, your natural work ethic makes you a high performer!

• You have access to fast, reliable internet and a dedicated space to work without distractions

What we offer

• Genuine work-life balance, backed by an average team tenure of over 5 years
• 32 hour work week, Monday to Thursday
• 20 days paid annual leave
• 12 days paid public holidays (your local country/region public holidays)
• Your birthday is a holiday every year

• Commitment to continued learning and development
• A culture of promoting work life balance
• Access to mental health support

• Full-time role, based remotely anywhere within within UTC -1 to +4
• Competitive salary, indexed to your experience and location
• Budget for computer and office equipment (pending 6 month probationary period)

• Friendly, sociable, responsible, collaborative team (a great place to be)
• Respect for each other’s time, value and contribution
• Regular communication with global team via chat and video calls
• Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends
• Stable, bootstrapped, independent business (no VCs calling the shots)

How to apply

To apply: https://weworkremotely.com/remote-jobs/creative-force-saas-product-specialist-german-speaking-emea-2

Headquarters: Lviv, UA

Hi, we’re BetCare, we’re a partner project of NetSolid Investments!

Our company specializes in multilingual customer care where we put heavy focus on sales, conversion, and customer reactivation strategies. Our clients are primarily from Europe, Canada, and Australia, so we operate in licensed markets globally.

Our team members’ strongest skills are Positive Language, Care and Sales. Our approach to every contact is to provide an excellent service experience in order to open up the customer to a sale.

We are looking for a Customer Service Agent with at least Upper-Intermediate level of English language to join our international team and add more diversity into the mix.

In this role your main aim will be to make the customers happy by providing live chat support, addressing their inquiries promptly and effectively, troubleshooting issues, and ensuring a positive customer experience.

We don’t care about your background – you are yours, as they say – though this position has its requirements and ground rules: you have to be a personable and reliable team player with a customer service mindset, ability to multitask and think on your feet whilst calmly handling customer queries with a smile.

We value: respect, transparency, commitment, responsibility, attention to detail, fun.?
We despise: dishonesty in any form, exaggerated snobbism, unprofessional work ethics.

MAIN RESPONSIBILITIES

• To acquire some technical and end-user understanding of our products so you can respond to customers quickly and accurately (don’t worry, we will provide the training).
• To report on common issues and flag anything urgent.
• To approach customers proactively about select promotions.
• To support with some translations as our “go-to” native speaker.

A FEW MUSTS

• Be fluent in written and spoken English (this is the official office language).
• Be interested in learning about iGaming and increasing your tech knowledge.
• Be happy to work different shifts: our Customer Services Department is open 24/7 (be ready to have 3 night shifts from 5, or only night shifts, as you prefer).

WHAT WE OFFER

• Fully remote work. In case you are Lviv based – ability to attend the office (which is absolutely pet friendly ).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid times off.
• Presents and bonuses from the company.

Can you relate to this? If your answer is “Hell Yes”, apply here!

To apply: https://weworkremotely.com/remote-jobs/netsolid-invest-customer-support-representative-english-betcare

Headquarters: Ruislip, Middlesex

To apply: https://weworkremotely.com/remote-jobs/anne-jagger-recruitment-customer-support-english-french-and-spanish

Headquarters: Bangalore, 560029, India

Company Overview

300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide users

Operative is a revenue accelerant for media companies around the world. No other software company in AdTech space, brings a comparable depth of experience to create truly innovative software that performs across all platforms, revenue models and business units. We are a SAAS (Software as a Service) platform which helps clients manage advertisements both in the linear (TV) and digital space. We have been in the market for over two decades and have 1100+ employees with 12 offices spread across the globe. Operative is proud to play a pivotal role in the way advertising is bought, sold and managed across media industry.

JOB SUMMARY 

Operative is looking for an enthusiastic, driven team player to add to their global support team responsible for delivering business-to-business application support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.

MAIN DUTIES AND RESPONSIBILITIES

• Receive, analyse, troubleshoot, replicate, and resolve complex customer issues, post-implementation, with a goal to aide in customer success, retention, and adoption of Operative product lines
• Build knowledge of the software, troubleshooting tools and processes
• Provide rapid response and resolution to complex customer incidents within the SLA requirements
• Coordinate with Operative internal teams (Product Management, Solutions, TechOps, Customer Success, and Engineering) to address customer needs and requests
• Demonstrate initiative, agility and follow through in areas of responsibility
• Be personable, professional, and responsive, while capably representing Operative to customers
• Contribute to the support knowledgebase
• Assist with a variety of operational projects such as monitoring customer production environments

COMPETENCIES

• Required:
• Excellent written and verbal communication skills (English Proficiency)
• Ability to gather issue details, identify problems, mediate issues, develop solutions, and implement a course of action
• A ‘can do’ attitude with strong follow-through habits
• Deadline and detail-oriented, with the ability to juggle multiple customers and projects simultaneously.
• Ability to handle challenging customer situations with diplomacy and be cool under pressure
• Ability to analyze customer incidents and recreate possible defects in a simulated environment
• Exceptional interpersonal and customer service skills
• Willingness to take on whatever tasks are needed to complete the job
• Strong Microsoft Excel knowledge

Preferred: 

• Experience within the Customer Support Domain
• Working SQL knowledge
• Knowledge of software development life cycle

• EDUCATION, CERTIFICATION, AND EXPERIENCE
• Required:
• Bachelor’s degree (or similar) required
• Technical focus preferred
• Experience working with Internet products (SaaS) and technologies
• Preferred:
• 1+ year(s) experience supporting software with external customers
• Previous experience working with Digital Advertising, Online Publishing, or Interactive Media companies

GENERAL

• These duties and responsibilities may be changed in accordance with the needs of the Company.
• This is not intended to be an exhaustive or exclusive list of duties. You may be required to carry out any other associated tasks to ensure the successful delivery of Operative’s objectives.

Why join us ?

Operative is a technology-oriented product organization that believes in empowering its people

We use the latest tech stack and empower our engineers to learn, work and ideate on new technologies available in the market

We provide flexi work schedules and remote working to encourage work life balance

We are an equal opportunities employer and recruit based on the experience and skill set.

We offer a competitive salary and benefits package

Please apply online and upload your CV.

“Operative is a merit-first, equal opportunity employer; diverse applications are encouraged.”

Operative cares about your privacy and protecting your data. By submitting an application for a position with Operative, you acknowledge that you have read the following and consent to how Operative treats your data: 1) the Candidate Privacy Policy available at https://www.operative.com/candidate-privacy-notice/ (or if you are a candidate from Israel the Candidate Privacy Notice (Israel), available at https://www.operative.com/candidate-privacy-notice-israel/, and 2) the Candidate Notice for Data Transfer and Retention available at https://www.operative.com/candidate-notice/.

To apply: https://weworkremotely.com/remote-jobs/operative-junior-customer-support-analyst-aos