zubair2820@yahoo.com

Headquarters: Paris

URL: https://www.hublead.io/

We’re looking for a freelance Customer Care Specialist to be the first point of contact for our clients and prospects. Your role will be to make sure every interaction feels smooth, helpful, and professional.

About Hublead

Hublead is a sales productivity tool that connects LinkedIn / LinkedIn Sales Navigator with HubSpot CRM.

With Hublead, sales teams can:

• Import LinkedIn contacts & companies directly into HubSpot.
• Sync LinkedIn invitations, messages, and activity into HubSpot automatically.
• Track performance with reporting and dashboards.
• Enrich contacts with accurate email & phone data.

We’re growing fast and need someone to help us deliver the same quality of care to our customers that our product brings to their sales teams.

What you’ll do

• Manage our customer inbox (email + chat).
• Answer product questions clearly and promptly (mainly about Hublead’s integration with HubSpot and LinkedIn).
• Redirect sales or training requests to the right person on our team.
• For bug reports:
  • gather detailed information from the client,
  • try to reproduce the issue,
  • prepare a clear summary for our tech team.
• Document recurring questions and help us improve our knowledge base / FAQs.

What we’re looking for

• Excellent written communication in English (must be clear, natural, and professional)
• Good oral English skills, enough for smooth communication with our team.
• Familiarity with HubSpot CRM (or other CRM tools).
• Experience in customer support (SaaS or tech environment preferred).
• Detail-oriented, organized, and proactive.
• Comfortable working independently in a remote setup.
• Bonus: experience with LinkedIn Sales Navigator or sales tools.

Practical details

• Freelance, remote
• Part-time to start (around half a day), with potential to expand over time.
• Direct collaboration with the founders

To apply: https://weworkremotely.com/remote-jobs/hublead-customer-care

Headquarters: Cheyenne, WY

URL: https://remotetalentcloud.com/

Description:

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and/or chat
• Providing fast, friendly, and professional assistance
• Troubleshooting product and service issues to find optimal solutions
• Maintaining detailed and accurate records of customer interactions
• Staying up to date on client products, services, and policies to provide accurate information
• Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements:

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

• This is a fully remote position, but you must be located within the United States
• Fluent in speaking, writing, and reading the English language
• A reliable Internet connection and computer
• A positive, professional attitude and a passion for helping others
• The ability to work independently in a distraction-free home office
• Previous customer support experience is a plus, but not required

Why Apply:

• Fully remote: work from anywhere within the United States
• Full-time and part-time available
• Competitive hourly pay from $20/hr

To apply: https://weworkremotely.com/remote-jobs/remote-talent-cloud-remote-customer-support-20-hr-united-states

Headquarters: LaGrange, Georgia

URL: https://sitecare.com

Position Overview

This is a fully remote work-from-anywhere position.

The Account Manager serves as the strategic liaison between clients and SiteCare’s technical teams, responsible for ensuring exceptional client satisfaction while driving account growth through proactive website maintenance, optimization, and solution development. This role combines technical WordPress expertise with relationship management and leverages modern tools, including AI/LLM technologies, to deliver superior client outcomes.

Core Competencies

Technical Acumen & Digital Innovation

• Demonstrates strong understanding of WordPress ecosystems, including themes, plugins, and optimization best practices
• Proficiently utilizes AI and LLM tools to enhance workflow efficiency, content analysis, and problem-solving capabilities
• Maintains current knowledge of web technologies, SEO practices, and performance optimization techniques
• Effectively uses and optimizes workflows across platforms including Freshdesk, Buddy, ClickUp, and Slack

Client Partnership & Growth

• Develops and maintains strong client relationships while identifying opportunities for account expansion
• Proactively monitors client websites for optimization opportunities and potential issues
• Translates technical concepts into clear, actionable recommendations for clients
• Manages client budgets ranging from $1K to $10K+, ensuring optimal resource allocation
• Creates detailed proposals and quotes for additional services and improvements

Project & Communication Management

• Serves as the primary point of contact for client requests during business hours (9:00 AM – 5:00 PM EST)
• Utilizes both traditional and AI-powered tools for enhanced communication, including screen captures, video recordings, and documentation
• Collaborates effectively with development teams to scope, prioritize, and execute client requests
• Maintains clear documentation of client interactions, technical requirements, and project progress

Key Responsibilities

Client Success Management

• Effectively communicates SiteCare’s benefits and onboarding process for New Clients
• Develops and implements account growth strategies tailored to each client’s business objectives
• Conducts regular account reviews to ensure service alignment with client needs
• Monitors and reports on key performance indicators (KPIs) for client websites
• Leverages data analytics and AI insights to provide strategic recommendations

Technical Operations

• Coordinates with development teams to implement maintenance and optimization solutions
• Uses LLM tools to assist in:
  • WordPress analysis and troubleshooting
  • Performance monitoring and reporting
  • Documentation generation and maintenance
• Monitors website performance metrics and suggests improvements

Internal Collaboration

• Partners with development teams to ensure efficient project execution
• Contributes to the improvement of internal processes and procedures
• Shares knowledge and best practices across the team
• Participates in team training and skill development initiatives

Quality Assurance

• Ensures all deliverables meet SiteCare’s high-quality standards
• Reviews and tests website changes before client deployment
• Maintains accurate documentation of all client-related activities
• Adheres to and helps evolve best practices and standard operating procedures

Required Skills & Qualifications

Technical Skills

• Proven experience with WordPress and related technologies
• Understanding of web hosting, DNS, and basic server management
• Familiarity with modern AI/LLM tools and their application in web management
• Experience with project management and communication platforms

Professional Skills

• Excellent written and verbal communication abilities
• Strong analytical and problem-solving capabilities
• Proven ability to manage multiple projects and priorities
• Experience in client relationship management and account growth

Tools & Technologies

• WordPress CMS and common plugins
• Project management tools (ClickUp, etc.)
• Communication platforms (Slack, FreshDesk)
• AI/LLM platforms for technical analysis and content optimization
• Documentation and knowledge base systems

Growth & Development

• Actively participates in continuing education and skill development
• Stays current with emerging technologies and industry trends
• Contributes to team knowledge sharing and best practices
• Helps identify and implement process improvements

This position requires a unique blend of technical expertise, client relationship skills, and innovative thinking to deliver exceptional value to SiteCare’s clients while driving sustainable account growth.

Diversity, Equity & Inclusion

SiteCare is committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued, respected, and empowered to bring their authentic selves to work. We believe that diverse perspectives lead to better solutions and stronger results for our clients. We actively encourage applications from individuals of all backgrounds, experiences, and perspectives, including but not limited to differences in race, ethnicity, national origin, gender identity, sexual orientation, age, socioeconomic status, disability status, and veteran status. Our inclusive workplace supports our team members’ growth while fostering innovation.

To apply: https://weworkremotely.com/remote-jobs/sitecare-account-manager

Headquarters: Sweden/Dubai

URL: https://www.chargeback.io/

We’re Chargeback.io, a fast-moving startup helping online businesses protect their revenue by preventing chargebacks. We’re looking for an experienced Account Manager to join us as the face of our brand.

In this role, you’ll ensure our customers feel supported, the platform runs smoothly for them, and any issues get resolved quickly.

Word of mouth is our top source of new business, and you’ll be the main driver of it.

What You’ll Do

• Be the primary point of contact for customers from day one

• Provide onboarding and ongoing support via chat, email, phone, and video calls

• Troubleshoot common platform issues and escalate when needed

• Build long-term, trust-based relationships. Many clients stay with us for years

• Identify client pain points and actively work to improve their experience

This is a relational role, not transactional. We’re seeking someone who can build deep client relationships and loves making customers feel heard, helped, and valued. Even when they can be demanding.

What You’ll Need

• 2+ years in B2B SaaS or fintech account management

• Fluent English (spoken and written)

• Quick thinking and problem-solving skills

• Excellent communication: clear, kind, and confident

• We’re not here to micromanage. You’ll have the freedom to lead and the responsibility to deliver.

You’ll join a lean team, work independently and remotely, and play a key role in helping our clients succeed and grow.

Next steps

Think this role could be a fit? Send us a quick video showing your face and answering:

1. Who you are: your name, where you live, and a bit about your background.

2. What excites you about this role?

3. Why you would be a great fit.

4. One achievement you are proud of.

5. What you like to do outside of work.

We are early in our journey and are looking for people who are ready to make an impact from day one. We look forward to seeing your video.

To apply: https://weworkremotely.com/remote-jobs/chargeback-experienced-account-manager-for-b2b-saas-1