zubair2820@yahoo.com

Nagarro: Associate Principal Engineer, CRM Salesforce (Consumer Goods Cloud)

Leave a Comment / Remote Jobs /

Headquarters: Remote, India

URL: http://nagarro.com

Company Description

👋🏼We’re Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in.

Job Description

REQUIREMENTS:

  • Total Experience 11+
  • Strong hands-on experience with Salesforce Consumer Goods Cloud implementations.
  • Excellent understanding of Salesforce system architecture and module interdependencies.
  • Strong domain expertise in CPG, Retail Execution, Trade Promotion Management (TPM), and Field Sales operations.
  • Proven experience delivering large-scale, multi-country or global Salesforce programs.
  • Deep knowledge of Salesforce Consumer Goods Cloud data models and Retail Execution framework.
  • Strong hands-on experience with Apex, Lightning Web Components (LWC), Flow, and Lightning Experience.
  • Experience designing mobile-first solutions with offline data synchronization.
  • Strong understanding of Salesforce security, sharing, and visibility models.
  • Experience with large data volume (LDV) design and performance optimization.
  • Expertise in Salesforce integration patterns (REST, SOAP, Platform Events, middleware).
  • Experience with DevOps, CI/CD pipelines, and release management.
  • Excellent communication and stakeholder management skills.
  • Salesforce certifications (CTA track, CG Cloud, Platform Developer, Architecture Designer) are preferred

RESPONSIBILITIES:

  • Writing and reviewing great quality code.
  • Lead end-to-end architecture and solution design for Salesforce Consumer Goods Cloud implementations across multiple markets.
  • Define current-state and future-state CG Cloud architecture aligned with Salesforce best practices.
  • Design scalable solutions across Retail Execution, Trade Promotion Management (TPM), Sales Planning, and Salesforce platform components.
  • Identify gaps in retail execution and trade processes and create roadmaps leveraging CG Cloud out-of-the-box capabilities.
  • Evaluate and recommend OOTB, custom, and AppExchange solutions (e.g., geolocation, mapping, visit optimization).
  • Collaborate with Sales Operations, Field Teams, Product Owners, and Market Leads to translate CPG business needs into scalable technical solutions.
  • Lead design workshops, prototypes, and proofs of concept for mobile visit planning, execution, and promotion workflows.
  • Architect data models using Consumer Goods Enhanced Data Model and Retail Execution objects.
  • Design security, sharing, and visibility models for field users, managers, and cross-functional teams, including offline access.
  • Define large data volume (LDV) strategies for visit, activity, and execution data.
  • Drive mobile-first Retail Execution solutions with offline sync and performance optimization.
  • Provide architectural guidance for CG Cloud customizations using Lightning Experience, LWC, Apex, and Flow.
  • Architect integrations with ERP, WMS, TPM platforms, and data lakes using APIs and event-driven integration patterns.
  • Act as technical and release lead across Development, UAT, and Production environments.
  • Oversee configuration, development, QA, mobile testing, and deployment activities.
  • Create and maintain CG Cloud architecture diagrams, design documents, and best practices.
  • Mentor and guide cross-functional delivery teams on CG Cloud architecture and Salesforce standards.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

To apply: https://weworkremotely.com/remote-jobs/nagarro-associate-principal-engineer-crm-salesforce-consumer-goods-cloud

Nagarro: Associate Principal Engineer, CRM Salesforce (Consumer Goods Cloud) Read More »

Brevo: Spontaneous Application (Hybrid Remote Policy)

Leave a Comment / Remote Jobs /

Headquarters: Noida, Uttar Pradesh

URL: http://brevo.com

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion – and we’re just getting started!
Didn’t find what you were looking for?
Brevo is always looking for awesome talent. Share your resume and help us get to know you!
We also encourage you to follow us on LinkedIn as new positions are added there frequently.
Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/brevo-spontaneous-application-hybrid-remote-policy-1

Brevo: Spontaneous Application (Hybrid Remote Policy) Read More »

Auvo Tecnologia: Analista Sr. Lifecycle & CRM (Remoto)

Leave a Comment / Remote Jobs /

Headquarters: BR

URL: http://auvo.com

SOBRE A OPORTUNIDADE

Estamos buscando uma pessoa para se juntar à nossa Squad de Growth, atuando lado a lado com o time de Revops, Sales, Customer Success e Produto, com foco em Lifecycle & CRM para Brasil e LATAM.

Essa pessoa será responsável por operar e evoluir estratégias de relacionamento e conversão usando CRM, automação e dados, com dois pilares claros:

  • Land (Aquisição via base): utilizar a base existente de contatos/negócios para gerar levantada de mão, estimular MQLs e apoiar a geração de New MRR reduzindo a dependência exclusiva de mídia paga e outros canais de aquisição.

  • Expand (Clientes): atuar com a base de clientes a partir do onboarding, com foco em ativação, engajamento, retenção, adoção e expansão, apoiando estratégias de upsell e cross-sell em parceria com CS, produto e Revops.

Além da execução das réguas e automações, essa pessoa também terá papel importante em dashboards, documentação e governança de CRM, garantindo clareza, rastreabilidade e escala da operação de lifecycle para BR e LATAM.

Importante: Esta não é uma posição para atuar sozinha(o). Você fará parte de uma squad madura, colaborativa e multidisciplinar, com apoio direto do time de Marketing e interfaces frequentes com CS, Sales, Revops e Produto.

Se você curte um bom desafio, gosta de combinar dados + automação + impacto em receita, e quer evoluir em uma operação de CRM com atuação internacional, essa vaga é pra você! 💜

RESPONSABILIDADES E ATRIBUIÇÕES:

Lifecycle & CRM – (Land)
(Aquisição via base: nutrição, cadências, recuperação e reativação de leads)

  • Operar e evoluir réguas de relacionamento com foco em aquisição via base, estruturando fluxos para:

    • estimular levantada de mão

    • gerar MQLs

    • apoiar geração de New MRR

  • Executar cadências automáticas de:

    • nutrição de base (contatos e negócios)

    • recuperação de leads frios/descartados

    • reativação de base para retorno ao funil

    • estímulo de conversão via base (ex.: convites, ofertas, conteúdos e gatilhos orientados à ação)

  • Criar e operar segmentações considerando:

    • histórico de interação e intenção

    • perfil/ICP

    • país (Brasil e LATAM)

  • Garantir consistência de cadência e priorização, para reduzir dependência exclusiva de mídia paga e ampliar a eficiência do funil via base própria.

Lifecycle & CRM – (Expand)
(Clientes: onboarding, ativação, engajamento, retenção e expansão)

  • Operar e evoluir réguas e automações para a base de clientes, incluindo:

    • onboarding

    • ativação de produto

    • engajamento e adoção de funcionalidades

    • retenção

  • Executar cadências de:

    • recuperação de inatividade (queda de uso, ausência de eventos críticos, redução de usuários ativos)

    • reativação de clientes churnados (winback) quando fizer sentido

  • Identificar, junto aos times de CS e Growth, sinais e oportunidades de:

    • upsell (upgrade de plano)

    • cross-sell

    • add-ons

  • Executar comunicações de expansão baseadas em uso, maturidade e valor percebido, apoiando a estratégia comercial sem pressão direta.

CRM, automação e dados
(segmentação, governança e execução)

  • Operar de forma avançada ferramentas de CRM e automação (ex.: HubSpot, Salesforce ou similares).

  • Criar e manter:

    • segmentações

    • listas dinâmicas

    • propriedades e campos do CRM

    • regras de entrada/saída em fluxos e estágios

  • Garantir qualidade e padronização:

    • higiene de base

    • governança de campos

    • consistência de nomenclaturas e critérios

  • Configurar UTMs/regras de tracking quando aplicável para garantir rastreabilidade entre CRM ↔ funil ↔ receita (em parceria com Growth/Ops).

Dashboards, análises e documentação
(visão de Land + Expand + conversão)

  • Criar, manter e evoluir dashboards operacionais e gerenciais de CRM e lifecycle, contemplando:

    • visão de Land (aquisição via base): geração de demanda, levantada de mão, MQLs, conversões

    • visão de Expand (clientes): ativação, engajamento, retenção, churn e expansão influenciada

    • visão de funil e conversão: taxas por etapa, contribuição de CRM no pipeline e em MRR

  • Acompanhar métricas e gerar insights contínuos, como:

    • MQLs e oportunidades geradas via base

    • conversão por segmento/país

    • churn e sinais de risco

    • expansão influenciada por comunicações e estágios

  • Documentar e manter atualizado:

    • réguas de relacionamento

    • lógica de segmentação e critérios

    • regras de automação

    • dicionário de campos/eventos quando aplicável

    • leitura e governança dos dashboards

Atuação Brasil & LATAM (operação e adaptação regional)

  • Atuar com CRM e lifecycle para Brasil e América Latina, garantindo consistência e escala.

  • Adaptar cadências e mensagens considerando:

    • idioma e variações regionais

    • maturidade de mercado

    • comportamento e contexto cultural

  • Levar insights estruturados de LATAM para Growth, CS e Produto, contribuindo para decisões e priorização.

REQUISITOS E QUALIFICAÇÕES

O que você precisa ter:

  • Experiência prévia com CRM, automação de marketing e/ou lifecycle.

  • Vivência em ambiente B2B e/ou SaaS (preferencialmente com base SMB).

  • Perfil analítico e organizado: capacidade de atuar com dados, dashboards e processos.

  • Boa comunicação e habilidade de trabalhar com times multidisciplinares (Growth, Sales, Revops, CS, Produto).

Diferenciais que brilham os olhos:

  • Experiência avançada com HubSpot (ou ferramentas equivalentes) e automações mais complexas.

  • Experiência com Looker / Looker Studio, GA4 e leitura de funil/conversões.

  • Vivência com reativação de base e geração de demanda via CRM.

  • Espanhol intermediário/avançado para suportar operação e comunicação com LATAM.

  • Conhecimento de mercados LATAM e atuação multicultural.

SALÁRIO E BENEFÍCIOS

Remuneração competitiva
Salário fixo a combinar

🍽️ Vale-Alimentação
R$32,67 por dia, média de R$720,00 por mês.

📚 Auxílio Educação
R$212,00 por mês no nosso benefício flexível, para investir no seu crescimento pessoal e profissional.

🩺 Saúde e Bem-estar
Plano de saúde com subsídio
Plano odontológico completo
Seguro de vida
Wellhub (antigo Gympass) – cuide do corpo e da mente com acesso a academias, apps e muito mais!

🚍 Vale-Transporte – mobilidade garantida.

🌏 Fluency Academy
Tenha acesso a 8 idiomas, com descontos exclusivos, para impulsionar sua carreira!

🎓 IPOG
Descontos em mensalidades de Graduação, Pós-Graduação e Cursos de Curta Duração!

🏖️ Convênio Nacional com o SESC – lazer e cultura para toda a família.

🎉 Day Off no seu aniversário – aproveite o seu dia como quiser!

👕 No dress code – aqui, você é livre para ser quem é!

DIFERENCIAIS

  • Plano de Carreira – oportunidades reais de crescimento

  • Stock Options – após 2 anos (mediante elegibilidade)

  • 👶 Licença Maternidade e Paternidade Estendidos
    Mais tempo para curtir e cuidar desse momento tão especial com sua família. (6 meses / 20 dias)

📍 INFORMAÇÕES ADICIONAIS

  • Regime de contratação: CLT

  • Modelo: Remoto

  • Horário de trabalho: segunda à sexta-feira, das 08h às 18h.

 

To apply: https://weworkremotely.com/remote-jobs/auvo-tecnologia-analista-sr-lifecycle-crm-remoto

Auvo Tecnologia: Analista Sr. Lifecycle & CRM (Remoto) Read More »

Synergis Technologies: Sales & Operations Specialist

Leave a Comment / Remote Jobs /

Headquarters: Remote

URL: http://synergis.com

Position Summary
The Sales & Operations Specialist will work with the Adept Sales team assisting in generating sales quotes and processing orders. Will work with the Finance team to ensure order integrity. Will assist Sales, Finance, and Operations teams to support overall business needs. 

Duties & Responsibilities 

Sales

  • Will own Quote-to-Order processes
  • Responsible to create and update sales quotes
  • Will assist sales with Licensing and Pricing strategies in Excel
  • Receive and Process orders
  • Coordinate and assist with Partner transactions (Global Footprints, DLT)
  • Will ensure Order Accuracy
  • Resolve rejected orders, working with Finance, Sales, and/or Customers as needed
  • Will send order confirmation communications to customers
  • Will assist sales with software forecasting schedule

Finance

  • Will Send Vendor Purchase Orders
  • Will Reconcile End-of-Month Software Forecast to Billings
  • Will complete requested documentation from customers – COI, Vendor Forms, ACH Forms, W-9

Operations

  • Will create and update Adept Salesforce contracts and assets
  • Will generate and send Customer Authorization Codes for orders and Customer Portal Requests
  • Will receive and handle or forward Ring Group Voicemails
  • Will receive and distribute faxes

Other

  • Will support Senior Leader special projects or initiatives

Requirements 

  • Bachelor’s Degree or equivalent experience
  • A minimum of 5 years in a Sales Support role
  • Accounting experience desired
  • Experience in a CRM solution required, Salesforce experience a plus
  • Experience in MS Office applications with intermediate MS Excel skills required
  • Ability to juggle multiple projects with shifting priorities 
  • Good verbal and written communication skills 

 

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, sexual orientation, sexual identity or handicap.

To apply: https://weworkremotely.com/remote-jobs/synergis-technologies-sales-operations-specialist

Synergis Technologies: Sales & Operations Specialist Read More »

Copper CRM: Staff Software Engineer

Leave a Comment / Remote Jobs /

Headquarters: Remote

URL: http://copper.com

Copper isn’t just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that work in the background so businesses can focus on keeping up their long-term connections.

Copper surprises people: Clients tell us they actually love their CRM, but this notion was previously a feat of impossibility. We’re turning CRM on its head by offering a beautifully crafted, Google Workspace-native tool that offers productivity, organization and visibility.It’s an exciting time to be part of Copper. We’re expanding into new product areas with a goal to deliver a suite of customer-growth solutions. There are few individual players left in the business productivity category who are truly capable of capturing significant market share. We’re one of them – with a strong foothold in the space, and funds raised of $100 million.

Copper is looking for a positive, customer-oriented Staff Software Engineer to join one of our product development teams. You will act as a Technical Lead on projects, guiding architectural decisions and sharing your knowledge to mentor other engineers. You will work in Copper’s server tech stack for the purpose of adding and improving features for our CRM and advancing the overall technology platform.

At Copper, we have highly collaborative cross-functional teams, so you will need to be comfortable coordinating with team members composed of client and server engineers, QA engineers, product managers, and user-experience designers, across the entire software development lifecycle and tech stack. At times, you will also be working closely with the DevOps Team to help resolve application related infrastructure issues.

Your influence will help shape Copper’s decisions at all stages of the software development lifecycle – definition, development, delivery, and observability. You like to solve problems, guide architectures, and set engineering best practices.

This role reports into an Engineering Manager and is a fully remote position. You will work closely with our product and engineering team members located across the US, Canada, and UK.

Our tech stack is Ruby on Rails, Ember.js, WebExtensions, Postgres, OpenSearch, Redis, and Resque. We use containerization and container orchestration (Docker, Kubernetes).

What you’ll do…

  • Drive the design and implementation of highly scalable and available distributed SaaS solutions.
  • Participate in critical component design and advise on strategic technical direction.
  • Work closely with architects, team leaders and engineers to implement solutions.
  • Mentor and train fellow software engineers on software development best practices.
  • Research and recommend new technologies to ensure application scalability, maintainability and quality.
  • Ensure technical documentation for solution designs is created and maintained.
  • Drive quality through the creation of end-to-end tests.
  • Collaborate with peers and stakeholders for technology advancement and product delivery.
  • Participate in Product discussions to advise on and influence the roadmap.

What you’ll bring …

  • 8+ years of experience in backend engineering, with 2+ years in a Staff. Ideally, you’ll have some experience focused on both front-end and back-end technologies simultaneously.
  • Expertise in Ruby on Rails with ability to ramp quickly.
  • Deep knowledge of distributed systems, database design, and API architecture.
  • Experience with queuing systems (Resque or similar), caching, and search indexing tools.
  • Deep understanding of CI/CD pipelines and tooling, with experience optimizing build, test, and deployment workflows in modern engineering environments.
  • Comfortable working in Kubernetes-based environments and with cloud infrastructure (e.g. AWS).
  • Excellent communication, cross-functional collaboration and technical leadership skills.
  • Experience working with, evolving, and improving large codebases.
  • Experience growing code, systems, and capacity for performance and scale.
  • A track record of championing observability, including monitoring, alerting, and debugging workflows across complex systems.
  • Familiarity with incident management and postmortem culture.
  • Ability to work seamlessly with remote Engineering and Product teams throughout North America.
  • An approach where you always leave the campground cleaner than you found it.

The compensation range for this role is between $175,000 – 190,000 CAD, depending on your experience, skills and qualifications. At Copper, we are committed to fair and equitable compensation practices that align with market standards.

At Copper we are committed to building and empowering a diverse and inclusive environment. We recognize that diverse teams are strong teams, so we encourage people from all backgrounds to apply.

If this opportunity sounds interesting, apply today! We would like to hear from you.

To apply: https://weworkremotely.com/remote-jobs/copper-crm-staff-software-engineer

Copper CRM: Staff Software Engineer Read More »

Xlysi: Business Process Analyst | W2 Only | Fully Remote |

Leave a Comment / Remote Jobs /

Headquarters: SFO, CA.

URL: http://xlysi.com

  • Salesforce CRM – Navigation and troubleshooting.
  • DocuSign CLM – Contract Lifecycle Management expertise.
  • Oracle ERP – Hands-on experience with ERP systems.
  • CPQ Platforms – Configure, Price, Quote system knowledge.
  • Jira & ServiceNow – Managing and monitoring enhancements.
 
HR

Xlysi LLC, Expert Portal Solutions
251 Milwaukee Ave, Buffalo grove, IL 60089
Web    : http://www.xlysi.com
E-mail: hr@xlysi.com

 
Our training portal registration: 

http://xlysi.catsone.com/careers/index.php?m=portal&a=apply&jobOrderID=345179&portalID=2106

To apply: https://weworkremotely.com/remote-jobs/xlysi-business-process-analyst-w2-only-fully-remote

Xlysi: Business Process Analyst | W2 Only | Fully Remote | Read More »

Turtles : Customer Happiness Advocate (Remote – Canada, UK, Spain, Finland)

Leave a Comment / Remote Jobs /

Headquarters: Finland

URL: https://www.turtles.com/

Customer Happiness Advocate (Remote – Canada, UK, Spain, Finland)

Job description

Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

We’re looking to fill this role immediately, so please apply ASAP!

Responsibilities

  • Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
  • Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
  • Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
  • Completing follow-up documentation after each customer ticket.
  • Offer needs-based solutions, not pushy sales.
  • This is not a regular 9-5 job – We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
  • Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

Requirements

  • In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
  • Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
  • Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity)
  • Fluent professional English proficiency
  • Type a minimum of 50 words per minute (Test yourself online if unsure!)
  • Excellent written and spoken communication skills
  • Ability to multi-task in a fast-paced environment
  • Willingness to help our customers and provide them with a personal experience
  • Creative problem solver
  • Ability to continuously develop and adapt to a growing team
  • You hold yourself to high ethical standards
  • Proofread your application!

Benefits

  • The starting salary for this role is 2400 EUR or 3875 CAD per month, depending on your location plus extra pay for Sunday shifts.
  • 4 weeks of paid vacation per year.
  • Private health insurance.
  • Home office: we will provide any upgrades you need to your home office setup
  • A Kindle with unlimited budget: any Business Book is yours to read!
  • Team offsites: we get together as a full team every year, the last ones were in Malta and Las Vegas.
  • Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
  • Gifts: we believe in celebrating… it’s part of our Work Hard / Play Hard Culture!

To apply: https://weworkremotely.com/remote-jobs/turtles-customer-happiness-advocate-remote-canada-uk-spain-finland

Turtles : Customer Happiness Advocate (Remote – Canada, UK, Spain, Finland) Read More »

Hightouch: Implementation Manager, EMEA

Leave a Comment / Remote Jobs /

Headquarters: California

URL: https://hightouch.com/

About The Role 

As an Implementation Manager, you will be the force behind successful implementations at Hightouch. Working in close partnership with Technical Architects, you will own the full implementation and enablement lifecycle for Hightouch’s Mid-Market and Enterprise customers. You will be primarily responsible for executing the technical aspects of customer onboarding, ensuring seamless integration of Hightouch into customers’ existing data infrastructure and working alongside the Technical Architect who owns the overall customer journey.

In this role, you will be the product expert who translates complex customer requirements into actionable implementation plans. You should have a natural ability to communicate technical concepts clearly to both data engineering teams and business stakeholders. As the primary owner of the implementation lifecycle, your focus is on creating repeatable, efficient implementation processes that scale across our customer base while maintaining the flexibility to address unique enterprise needs.

What You’ll Do

  • Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives
  • Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements
  • Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders
  • Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices
  • Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions
  • Partner with Technical Architects to identify and resolve technical blockers that could impact customer success
  • Build relationships with technical stakeholders within customer organizations
  • Contribute to product development by providing feedback to our engineering team
  • Standardize and automate implementation processes to increase team efficiency and customer satisfaction

What We’re Looking For

  • 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software
  • Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture
  • Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders
  • Experience creating and optimizing implementation processes that can scale across an organization
  • Excellence in technical project management with ability to manage multiple concurrent implementations
  • Strong presentation and facilitation skills with ability to command a room of technical and business audiences
  • Experience working with data warehouses, ETL processes, and marketing technology is a plus
  • Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)

The salary range for this position is $140,000-$180,000 OTE USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.

To apply: https://weworkremotely.com/remote-jobs/hightouch-implementation-manager-emea

Hightouch: Implementation Manager, EMEA Read More »

Binance: Product Manager (CRM Backend System)

Leave a Comment / Remote Jobs /

Headquarters: Asia / Hong Kong / Taiwan, Taipei

URL: http://binance.com

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 300 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Responsibilities:

    • Manage the full lifecycle of the Affiliate CRM system, including project planning, execution, and delivery.
    • Define project goals and plans, allocate tasks clearly, and adjust plans based on business changes.
    • Coordinate cross-functional resources to ensure effective collaboration and optimal use of resources.
    • Oversee system implementation and improvements to enhance affiliate partner management and operational efficiency.
    • Identify and control project risks, track issues, and ensure timely resolution.
    • Establish and maintain standardized project processes to ensure smooth execution.

Requirements:

    • Bachelor’s degree or above, with at least  years of experience in Internet product or project management.
    • Experience in CRM systems, SaaS platforms, or affiliate-related projects is preferred.
    • Strong logical thinking, communication, and coordination skills.
    • Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
    • Self-driven, responsible, and capable of handling multiple projects efficiently.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/binance-product-manager-crm-backend-system

Binance: Product Manager (CRM Backend System) Read More »

Accenture: MS Dynamics CRM Solution Architect (Manager)

Leave a Comment / Remote Jobs /

Headquarters: Riyadh, Business Gate Complex, Bldg 9

URL: http://accenture.com

Role Overview:

As a CRM Solution Architect specializing in Microsoft Dynamics, you will play a pivotal role in designing and delivering innovative technology solutions that align with business objectives. You will be responsible for defining scalable, high-performance solutions while serving as a subject matter expert in CRM technology architecture. This role requires advanced proficiency in Technology Architecture, Operational Architecture, and Architecture Frameworks, with a focus on Applications Architecture and Architectural Design.
 

Key Responsibilities:

Technology Architecture Design:

  • Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements.

  • Define solutions that address complex business challenges and apply across multiple teams.

Solution Development:

  • Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value.

  • Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness.

Stakeholder Collaboration:

  • Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs.

  • Engage with multiple teams to drive collaboration and contribute to key decisions.

Documentation and Knowledge Sharing:

  • Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing.

  • Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions.

Leadership and Team Management:

  • Manage and collaborate with teams to ensure effective performance and delivery of solutions.

  • Take ownership of team decisions and provide guidance to ensure alignment with architectural goals.

Experience:

  • 8–12+ years of experience in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform.

  • Proven track record of leading multi-sprint deliveries as a Technical Lead, specifically across Sales, Customer Service, and Field Service modules, ensuring successful implementation and alignment with business objectives.

Technical Expertise:

  • Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls for creating tailored CRM solutions.

  • Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance.

  • Hands-on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments for CRM projects.

  • Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization to ensure seamless data flow across systems.

Communication Skills:

  • Exceptional written and verbal communication skills, with the ability to lead technical workshops, collaborate with stakeholders, and effectively defend architecture decisions.

  • Skilled in facilitating discussions to gather requirements, align solutions with business needs, and ensure stakeholder buy-in.

Preferred Qualifications:

  • Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing.

  • Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios, showcasing innovation in leveraging AI for CRM solutions.

Certifications (Preferred):

  • Microsoft Certified: Power Platform Developer Associate (PL-400) – Demonstrating expertise in Power Platform development.

  • Microsoft Certified: Power Platform Solution Architect Expert (PL-600) – Validating advanced solution architecture skills.

  • Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210) – Highlighting functional knowledge of Dynamics 365 modules.

  • Azure Developer/Architect (AZ-204/AZ-305) – Showcasing proficiency in Azure services and architecture.

Tools & Technologies:

  • Dynamics 365 CE: Expertise in Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, and Copilot Studio for creating robust CRM solutions.

  • Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans for efficient development and deployment workflows.

  • Azure Services: Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid for seamless integrations and scalable solutions.

  • Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager for custom development.

  • Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, Postman, and Swagger/OpenAPI for performance monitoring and API testing.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

To apply: https://weworkremotely.com/remote-jobs/accenture-ms-dynamics-crm-solution-architect-manager

Accenture: MS Dynamics CRM Solution Architect (Manager) Read More »

Subscribe
Subscribe