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ePublishing: Software Support Specialist

Headquarters: Chicago, IL

URL: http://www.epublishing.com

We build software products and websites for publishers. This position is primarily responsible for handling and resolving our clients’ incoming support cases, providing direct assistance or gaining resolution through our talented team. This is a full-time position.

 

Job duties include:

  • Perform tier 1 triage on support tickets

  • Manage support tickets through our online customer support portal

  • Escalate/reassign issues to other team members as needed

  • Effectively work with clients and other team members, including Product, Project Management, and Engineering

  • Assists with the testing of software updates

  • Attend scrum team ceremonies and assist with sprint prioritization

  • Technical debugging of product or website issues reported by clients

Qualifications:

  • Excellent written and verbal communication skills

  • Demonstrated experience in customer service and support roles

  • Technical knowledge for basic debugging and troubleshooting

  • Demonstrated experience using AI

  • Availability in the Central or Eastern Time Zones

 

Strongly Preferred:

  • Content Management System experience including working with and troubleshooting websites

  • Experience in Agile SDLC

  • Experience using SQL to query and analyze data

  • Knowledge of website performance indicators, google analytics, and ad systems

 
 

To apply: https://weworkremotely.com/remote-jobs/epublishing-software-support-specialist

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Neighborhood Hosts, Inc: Guest care associate

Headquarters: NYC

URL: http://HomeRentalsNewyork.com

Job Title: Guest Services Agent

About Us

We are a hotel and Airbnb management company headquartered in NYC, with a work-from-home team split around the globe (we were working from home before it was the trend! 🙂 ). Founded in 2015, we weathered the pandemic and are again starting to grow!

Looking For

We are looking for a rockstar team member to fill out our guest and booking services team. Your primary role will be to help answer guest questions, verify and respond to booking requests, and generally offer guest support. The volume of inquiries is fairly low, so you will also be asked to work on administrative, marketing, sales or research tasks during this shift. These tasks will be assigned according to your skillset and interests.

 

Shift

You will be expected to work from your computer M-Th, and monitor calls and messages from your phone on Friday – Sunday. When applying, please describe your hotel or Airbnb guest services experience.

  • 12pm – 8pm NYC time

 

Salary

$1,250 – $2,500/mo. Depends on experience.

 

Requirements

– 5+ years hotel or airbnb guest services experience

– 1 solid internet connection with at least 30mbps speed

– A backup internet connection and battery in case of power outages

– A laptop and cell phone able to support the latest versions of igms and line2

– A calm demeanor and a quick wit

– Ability to think creatively under stress

– Ability to work simultaneously on multiple projects

 

Optional (let us know if you have any of the below skills!):

– Social media experience

– Sales experience

– Marketing experience

– Real estate research experience

– Spanish, Hebrew, and/or German

 

Benefits

– 3 weeks paid vacation after your first 6 months

– 5 paid family and/or sick leave days after your first 6 months (convertible to vacation days if not used)

– 7 public holidays (your choice of US or personal local)

– $2,000 education credits after your first 6 months

– Flexible choice of holidays (we ask you monitor from your phone, but will be able to celebrate with friends/family as you wish

– The ability to work from anywhere with an internet connection

 

Note that we will not be hiring anyone with less than 5 years hotel or airbnb experience. You are expected to be working on your own after a 1 week training period, and this is unfortunately just too steep a learning curve without prior experience.

To apply: https://weworkremotely.com/remote-jobs/neighborhood-hosts-inc-guest-care-associate

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Chewy Remote Jobs: Work From Home with America’s Pet Supply Giant

Are you a passionate pet lover searching for a fulfilling work-from-home opportunity? Look no further than Chewy! As America’s leading online pet retailer, Chewy offers a wide range of Chewy remote jobs that allow you to combine your love for animals with the flexibility of remote work. Whether you’re a seasoned professional or a student

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J&S Transportation: Customer Service & Sales Specialist

Headquarters: Billings, Montana USA

URL: https://www.jandstransport.com/

This is a growth opportunity in the new consumer retail division in our company. Historically we’ve served a business clientele like auto auctions and car dealers, but now we’ve created a service for individuals who want to ship a car. It’s growing into a national direct-to-consumer auto transport brokerage. 
We’ve invested in an innovative real-time pricing technology so we can scale up and confidently stand behind our automated price quotes​. This is different than competitors who confuse customers about the final delivery price. To promote our unique online quote and booking platform, we’re organizing our marketing, sales and customer service programs. 

Top priority is the hiring of an enthusiastic Customer Success & Sales Specialist to serve our customers. You will report to the owner and be part of a small team as the primary point of customer contact. An outsourced call center will provide supplementary support, but you’ll ​​nurture ​our relationships with customers.

Sales + Service
​This is an opportunity for the right person who has experience in customer service and wants to grow sales expertise. If you are uncomfortable asking for the money to complete an order from people who contacted us seeking a quote, this is NOT for you. If you want to expand your capacity to sell, this is your chance! 
There is no prospecting in this role, but lots of responsive follow-up. The best salesperson is a self-aware helper. Be their answer!

Our company is based on honest and open communication. We communicate as much as we can with the customer, whether it’s good or bad, and we go from there. Our communication is unlike common auto transport companies who overpromise to get the order and then deal with the customer disappointment. Distinct from much of our industry, our company reflects Montana values of honesty and keeping our word. That’s important to the ownership and the people that work here.

The Customer Success & Sales Specialist will set the tone from the initial stages of communication. All contact is in-bound seeking an instant online quote, and you’ll guide them through the multiple-step purchase to delivery process that unfolds over weeks. Shipping a car from Seattle to Miami takes awhile. 
We are not the cheapest, so you’ll explain our service level, our focus on prompt delivery, and our record of good reviews. For those who’ve already booked an order, you’ll make sure our customers LOVE working with us. For prospects, you’ll respond to inquiries and possibly follow up to help them reach a decision. 
In coordination with our truck dispatcher, you’ll relay info across multiple mediums:  phone, email, live chat, and SMS text. Our clients appreciate the customer support and how we keep them updated, the speed of delivery, and peace of mind that we offer throughout their experience with us. You’ll also coordinate with our content marketer to highlight customer success stories. 
​You need others on our team to support you to be able to do your job. Expect coordination and communication daily. 

Advancement opportunities include a dispatcher position.

Click on the apply button to learn more, including a video that introduces the job. You’ll also find list of job requirements and compensation levels.

To apply: https://weworkremotely.com/remote-jobs/j-s-transportation-customer-service-sales-specialist-1

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Hyatt Vacation Ownership: Call Center Sales – Work From Home (must live in Orlando, Fl area)

Headquarters: Utah

$15 per hour plus commissions! Must live in the Orlando, FL area! Are you looking for a place where meaningful moments are made together? At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Call Center Vacation Planner at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity. Where great benefits lead to a life fulfilled. Competitive Pay Medical/Dental/Vision/401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Benefit eligibility will vary by position As a Call Center Vacation Planner, a typical day will include: Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an HVC property. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available. Guest Experience and Company Standards Interact with colleagues and guests professionally and promptly. Contribute to team goals. Maintain confidentiality of proprietary materials and information. Always follow company policies and safety procedures. To Become a Call Center Vacation Planner at HVC: Available to work various shifts, holidays, and both weekend days. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension. Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

To apply: https://weworkremotely.com/remote-jobs/hyatt-vacation-ownership-call-center-sales-work-from-home-must-live-in-orlando-fl-1

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Hublead: Customer Care

Headquarters: Paris

URL: https://www.hublead.io/

We’re looking for a freelance Customer Care Specialist to be the first point of contact for our clients and prospects. Your role will be to make sure every interaction feels smooth, helpful, and professional.

About Hublead

Hublead is a sales productivity tool that connects LinkedIn / LinkedIn Sales Navigator with HubSpot CRM.

With Hublead, sales teams can:

  • Import LinkedIn contacts & companies directly into HubSpot.
  • Sync LinkedIn invitations, messages, and activity into HubSpot automatically.
  • Track performance with reporting and dashboards.
  • Enrich contacts with accurate email & phone data.

We’re growing fast and need someone to help us deliver the same quality of care to our customers that our product brings to their sales teams.

What you’ll do

  • Manage our customer inbox (email + chat).
  • Answer product questions clearly and promptly (mainly about Hublead’s integration with HubSpot and LinkedIn).
  • Redirect sales or training requests to the right person on our team.
  • For bug reports:
    • gather detailed information from the client,
    • try to reproduce the issue,
    • prepare a clear summary for our tech team.
  • Document recurring questions and help us improve our knowledge base / FAQs.

What we’re looking for

  • Excellent written communication in English (must be clear, natural, and professional)
  • Good oral English skills, enough for smooth communication with our team.
  • Familiarity with HubSpot CRM (or other CRM tools).
  • Experience in customer support (SaaS or tech environment preferred).
  • Detail-oriented, organized, and proactive.
  • Comfortable working independently in a remote setup.
  • Bonus: experience with LinkedIn Sales Navigator or sales tools.

Practical details

  • Freelance, remote
  • Part-time to start (around half a day), with potential to expand over time.
  • Direct collaboration with the founders

To apply: https://weworkremotely.com/remote-jobs/hublead-customer-care

Hublead: Customer Care Read More »

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