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Headquarters: Frankfurt, Germany
URL: https://www.lightupnet.de
Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.
We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication.
Monitor and analyze communication processes using internal tools (partly AI-assisted)
Review and validate unusual activities according to internal criteria
Proactively contact customers when additional information or support is required
Communicate clearly and empathetically to assist customers in special situations
Document and report activities for internal tracking and quality assurance
Fluent language skills in German, English, and French (spoken and written)
Excellent communication skills – especially via phone and email
High attention to detail, reliability, and sense of responsibility
Experience in customer communication, call center, or support is a plus
Basic understanding of telecommunications / IT is helpful, but not mandatory
Independent, structured, and reliable way of working in a home office environment
Freelance position, not an employment contract
Approx. 4 hours per day (Monday–Friday)
Compensation: 1,000 EUR net per month
Fully remote
Onboarding and support through our team, including internal tools
Meaningful role where your work directly contributes to customer protection and service quality
Part of a small international team, fully remote
A responsible position where you can make a real difference for our customers
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