Remote Jobs

Headquarters: Nantes, France

URL: https://crisp.chat

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared!
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellent communication and problem-solving skills.
• Bonus: proficiency in a any additionnal european language.

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

• In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI).
• Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.

• Must be located within the EU timezone.
• Immediate availability is a plus.

• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility

To apply: https://weworkremotely.com/remote-jobs/crisp-customer-support-specialist-eu-timezone

Headquarters: Germany Hamburg

100% Remote innerhalb der EU (außer Deutschland)
Projektstart: Januar – wir suchen 150 neue Partner!

Die hey contact heroes starten ein neues, großes Mobilfunk-Projekt im Bereich Prepaid Kundenservice – und dafür suchen wir zuverlässige, motivierte Freelancer, die uns langfristig unterstützen.

Wenn Du innerhalb der EU (aber nicht in Deutschland) lebst und Lust hast, als professioneller Customer-Service-Partner mit uns durchzustarten, bist Du bei uns genau richtig!

Aufgaben

Was Dich erwartet:

• Freundliche und lösungsorientierte Bearbeitung von Inbound-Anrufen rund um Prepaid, Tarifthemen, SIM-Karten, Aufladungen & technische Basisfragen.
• Strukturierte Prozesse, klare Vorgaben und ein professionelles Projektumfeld.
• Flexible Arbeitszeiten im Rahmen des Projekts – ideal für Freelancer, die ihre Zeit selbst planen.
• Faire Vergütung pro Stunde oder pro Produktivminute (je nach Projektmodell).
• 100% Remote – Du arbeitest von Deinem Standort innerhalb der EU aus.

Schulungsstart im Januar, Februar oder März 2026, sichere Dir frühzeitig Deinen Platz:

Wir bieten mehrere Schulungsrunden im Januar, Februar und März 2026 an, jeweils begrenzt auf eine fixe Anzahl Teilnehmer. Achtung: Die Schulungen finden 8-10 Tage tagsüber in Vollzeit statt mit 8 Stunden.

Qualifikation

Was Du als Freelancer unbedingt mitbringen solltest:

1. Rechtliche & formale Voraussetzungen

• Gewerbeanmeldung / Selbstständigkeit in einem EU-Land (Pflicht)
• Gültige Umsatzsteuer-ID (USt-IdNr.), um ordnungsgemäße Rechnungen an uns ausstellen zu können
• Wohnsitz in einem EU-Mitgliedsstaat (außer Deutschland)
• Fähigkeit zur Ausstellung von monatlichen Rechnungen
• Einhaltung von Datenschutz, Vertraulichkeit und NDA-Anforderungen
• Eigenständige Organisation Deiner Arbeitszeiten und Kapazitäten

2. Fachliche & persönliche Anforderungen

• Deutschkenntnisse auf C1-Niveau oder höher
• Erste Erfahrung im telefonischen Kundenservice von Vorteil
• Professionelle Kommunikation, Zuverlässigkeit und hohe Serviceorientierung
• Selbstständige Arbeitsweise und hohe Prozessdisziplin
• Langfristige Bereitschaft zur Projektmitarbeit

3. Technische Voraussetzungen

• Leistungsstarke und stabile Internetverbindung (mind. 50 Mbit/s)
• Professionelles Headset, zwei Monitore, Webcam
• Ruhiger, ungestörter Arbeitsplatz im Home-Office
• Fähigkeit, unsere Tools & Systeme sicher zu nutzen

4. Verfügbarkeit

• Regelmäßig planbare Verfügbarkeiten und Kapazitäten
• Verlässliche Teilnahme an allen Schulungstagen
• Bereitschaft zu Schichten innerhalb der Projekt-Öffnungszeiten

Benefits

Deine Vorteile

• Langfristiges Großprojekt mit hoher Planungssicherheit
• Faire Vergütung (Stunden-/Produktivminutenmodell, je nach Projekt)
• Moderne Tools, klare Prozesse, professionelles Umfeld
• Enger Austausch und Support durch unser erfahrenes Team
• Flexibilität in der Kapazitätsplanung – ideal für Freelancer

Über uns

Die hey contact heroes sind ein internationaler Customer-Service-Dienstleister mit über 550 Kolleginnen und Kollegen in 17 Ländern. Wir arbeiten seit Jahren erfolgreich mit EU-Freelancern zusammen und bieten moderne, skalierbare Remote-Prozesse in hoher Qualität.

Bereit für eine professionelle Zusammenarbeit?

Dann bewirb Dich jetzt – wir freuen uns darauf, Dich im Projekt zu begrüßen!

To apply: https://weworkremotely.com/remote-jobs/hey-contact-heroes-gmbh-freelancer-kundenberater-in-m-w-d-inbound-mobilfunk-prepaid

Headquarters: United States

URL: https://seisecure.com/

We are seeking a dependable and customer-focused Customer Service Representative to support daily client interactions and ensure a positive customer experience. The ideal candidate is organized, professional, and able to communicate clearly across phone, email, and online channels. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple inquiries efficiently in a remote environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information regarding products, services, orders, and company policies.
• Resolve customer issues by identifying the root cause, proposing solutions, and ensuring timely follow-up.
• Process requests such as account updates, order adjustments, or service appointments.
• Maintain accurate documentation of customer interactions in the CRM or ticketing platform.
• Escalate complex cases to the appropriate department while ensuring smooth handoff and communication.
• Monitor open cases and ensure resolution within established service-level timelines.
• Support administrative tasks such as data entry, scheduling, and record maintenance when required.
• Uphold company service standards and contribute to continuous improvement of internal processes.

Required Qualifications

• High school diploma or equivalent (Associate’s degree preferred).
• Less than a year of experience in customer service, call center support, or administrative support.
• Excellent written and verbal communication skills.
• Comfortable managing a high volume of inquiries with accuracy and professionalism.
• Proficient with computers, basic office applications, and CRM/customer service software.
• Strong organizational skills and the ability to multitask.
• Ability to work independently in a remote environment.

To apply: https://weworkremotely.com/remote-jobs/systems-engineering-inc-customer-service-representative

Headquarters: USA

URL: https://bestestimatepro.com

To apply: https://weworkremotely.com/remote-jobs/best-estimate-pro-1000-weekly-virtual-assistant

Headquarters: United States

URL: https://seisecure.com/

We are seeking a highly organized and dependable Administrative Assistant to support the smooth operation of our day-to-day business activities. The ideal candidate will provide essential administrative support to management and staff, ensuring that workflows remain efficient and professional communication is maintained across departments.

This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. You will be responsible for handling a variety of administrative and clerical tasks to support the organization’s goals.

To apply: https://weworkremotely.com/remote-jobs/systems-engineering-inc-administrative-assistant

Headquarters: Cyprus

URL: https://craegroup.com

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.

Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

We are looking for talented Customer Support Representative to join our team remotely.

Monthly salary range: €1,400-€2,000 (gross) + performance bonus
Depending on experience and performance.

Work schedule: 4 days on, 4 days off.

An option of 2 shifts to be permanently put on: 10:00-20:00 or 20:00-10:00 (Cyprus local time).

Job Description & Responsibilities:

• Communication with customers through live chat and e-mails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers’ issues and queries.
• Keeping up to date with products terms, offers and functions.
• Report and escalate advanced customer queries to the relevant departments.
• Perform first-step investigations on queries and issues.

Experience and qualifications:

• Proficiency in both written and verbal English, with excellent language skills.
• Strong communication abilities, enabling effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively within a multitasking work environment.
• 2+ years experience in online customer support is mandatory.

What We Offer:

• A competitive and attractive remuneration package that values your skills and contributions.
• The chance to join a dynamic, forward-thinking European company and play a key role in its success.
• Performance-based monthly bonuses.
• Flexible remote work.

We look forward to hearing from you!

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

To apply: https://weworkremotely.com/remote-jobs/crae-group-ltd-customer-support-agent-remote

Headquarters: Vancouver, BC, Canada

URL: http://copilotai.com

The Opportunity

Join CoPilot AI, a $10M ARR leader in LinkedIn automation. We are evolving into HeyStack, the next generation of Agentic AI for sales.

We are looking for a Customer Success Manager to join our remote team.

This is a stable, long-term role for a professional who loves the intersection of helping customers and driving revenue. You will manage a portfolio of 150–250 clients, ensuring they succeed with our tools and grow their accounts over time.

If you are fascinated by AI, comfortable with revenue goals, and want to build a career in North American SaaS, this is your home.

What You Will Do

Champion Retention

• Secure the renewal. You own the customer lifecycle.

• Proactive health checks. Monitor usage trends and intervene early when customers aren’t seeing results.

• Solve problems. Turn at-risk accounts into happy, long-term partners.

Teach Strategy

• Drive experimentation. Our AI generates the copy, but you guide the strategy. You will coach users to test different target audiences, run multiple campaigns, and double down on the segments that deliver the best results.

• Master the tools. Teach users how to navigate LinkedIn Sales Navigator and leverage our AI agents for maximum impact.

• Drive outcomes. Help users interpret campaign data to identify what’s working and optimize for more replies.

Grow Your Portfolio

• Achieve expansion goals. You have a monthly target for growing your book of business.

• Uncover value. Identify opportunities to upgrade seats, switch to annual plans, or ask for referrals based on customer success.

Navigate Platform Strategy

• Guide the user. LinkedIn’s ecosystem changes often. You will help users adapt their settings and habits to keep their accounts healthy.

• Educate on safety. Teach best practices for safe, sustainable automation.

Lead the Future (HeyStack)

• Drive evolution. You will help migrate users from our legacy tool to our new AI Agent platform.

• Facilitate adoption. Ensure users understand and love the new technology.

Who You Are

• You have a Commercial Mindset. You may have experience as an SDR, Account Manager, or a Quota-Carrying CSM. You understand that a renewal is a commercial conversation.

• You are an AI Enthusiast. You use ChatGPT, Gemini, or Claude, to make your life easier. You are eager to become an expert in Agentic AI.

• You are Composed. You handle high volume and urgent customer needs with grace. You don’t take frustration personally; you look for the solution.

• You are Consultative. You understand why some sales messages work and others fail. You can explain “Boolean search” simply.

• You are Nearshore. You are based in LatAm or Eastern Europe and can align your schedule with EST or PST business hours.

The Non-Negotiables

• Experience: 1–3 years in a B2B customer-facing role (SaaS preferred). You have successfully managed a portfolio or a quota.

• Communication: C1/C2 English proficiency. You can write nuanced, professional emails and handle complex conversations on Zoom confidently.

• Tech Savvy: You have used a CRM (HubSpot/Salesforce) and support tools (Intercom/Zendesk). You learn new software quickly.

• Setup: A professional remote workspace with stable, high-speed internet.

Why Join Us?

• Stable Base Salary: We pay a competitive monthly USD retainer (approx. 70% of your On-Target Earnings).

• Retention Bonus: Earn significantly for keeping your portfolio churn low (<7%).

• Expansion Bonus: Earn on every dollar of expansion revenue you generate.

• Accelerator: Exceed your monthly goal and your commission multiplier increases to 1.5x (Uncapped).

Career Growth: You will become one of the first experts in Agentic AI Sales, a skill set that will define the next decade of tech.

To apply: https://weworkremotely.com/remote-jobs/copilot-ai-customer-success-manager-remote-usd-stable-base-performance-bonuses

Headquarters: Denmark

URL: https://baymard.com/

Do you enjoy communicating with customers worldwide and providing thoughtful answers to their challenges?

We’re seeking a full-time, remote Customer Support Representative for our company.

Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 2,000+ retailer stores, brands, and agencies across 80+ countries — including 71% of Fortune 500 e-commerce companies. We’re fully distributed, with ~60 team members spanning America and Europe, all committed to advancing e-commerce UX.

What You’ll Do

Your role will be to deliver excellent customer support and ensure smooth interactions between Baymard and its global customers. This includes:

Customer Support & Communication

• Responding to customer questions related to their Baymard account, access, onboarding, or general support needs.

• Helping customers troubleshoot issues related to login, access rights, service activation, and organizational approval processes.

• Maintaining our high standard for clear, empathetic, and solution-oriented, written communication.

Internal Coordination

• Collaborating with the operations, sales, and finance teams to resolve customer-related issues.

• Assisting in organizing internal support workflows and helping improve processes as Baymard grows.

• Ensuring customer inquiries are handled efficiently and escalated appropriately when needed.

Your role may gradually expand to cover additional administrative or operational responsibilities depending on your interests and Baymard’s needs.

Who You Are

For this role, you should be deeply motivated by helping customers succeed and providing top-tier service — especially in writing. Your exact education/work experience is less important, but a background and experience with customer support is mandatory.

We will train you in all the processes you don’t already know. As such, a desire to learn, be pragmatic, and be solution-oriented with each customer is essential. Typically, our customers will have questions ranging from our product pricing, plan options, research methodology, technical issues, account changes, and more. You can expect to investigate issues in collaboration with colleagues in different departments and provide timely context and responses.

Familiarity with Hubspot (or a CRM platform) is a plus, but not a strict requirement. Currently, we use Hubspot to centralize our support inquiries among our teams. 

Your Daily Tasks

Your typical day-to-day tasks (80% of the time) will be:

• Manage Support Queue

• Case assessment and routing.

• Prioritize cases based on urgency and impact.

• Direct customer communication.

• Technical Assistance & Troubleshooting

• Conduct initial technical analysis and collaborative troubleshooting with clients.

• Configuration/navigation assistance.

• Knowledge Management

• Maintain a deep, technical understanding of all current and upcoming product features.

• Maintain and contribute to the customer-facing Knowledge Base/Help Center.

What You’ll Need

We’re looking for the following qualifications for this role:

• Service-minded: You enjoy helping customers navigate processes within their organization.

• A problem solver: Each customer may have unique internal systems, so you must be pragmatic and solution-oriented.

• Strong in written English: Nearly all communication (internal and external) is written and in English.

• Self-driven and organized: You can plan your own work and stay on top of open cases.

• Flexible: Our processes are evolving as we grow — you’ll help shape them.

• Comfortable with technology: You’ll work across multiple SaaS tools, and occasionally with spreadsheets (CSVs, Google Sheets).

• Patient: Some customer workflows (especially in large organizations) take weeks or months to resolve. Their support issues need monitoring and follow-up.

This role is based within the Commercial Operations team. However, as you are the front line responsible for assessing and accurately routing diverse incoming support cases, you will collaborate closely with Research, Engineering, Product, and Finance as well to ensure proper hand-offs and resolutions.

Practical Details

• Location: 100% remote, full-time position, from EU, UK, or IE. (Be mindful that the role requires daily overlap with team members and customers in US and European time zones.)

• Language: We expect you to be fully proficient in written English. Written English is critical to this role, and you will have to submit your application and cover letter in English.

• Salary: Based on qualifications.

• Start date: As soon as possible.

• Travel: Is limited; expect only 1-2 weeks of travel each year (often only in connection with the company-wide meetup).

• Company: Learn more about Baymard’s work culture and values here. Also, consider signing up for a free Baymard account to explore our product.

How to Apply

If you’re interested in this position, please apply by sending all of the following documents:

1. A cover letter written in English (PDF format; 1-2 pages) describing how you fit the role and qualifications. (Required.)

2. A CV/resume (PDF format) or a link to your LinkedIn profile. (Required.)

Send the above to customer-support2026@baymard.com.
(All applications and materials are treated confidentially.)

Deadline is January 4th, 2026 (end of day).

Sincerely,

Kristine Ingemod Andersen, Commercial Operations Lead at Baymard Institute

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you a 1-year access to a Baymard Core plan (normally $2,388/year).

To apply: https://weworkremotely.com/remote-jobs/baymard-institute-customer-support-representative

Headquarters: Creative Force

URL: https://www.creativeforce.team/

Are you commercially savvy, technically capable, highly organised and great with people? Do you speak fluent German and want to help clients get the most out of a world-class SaaS platform?

Then this is the role you have been looking for. Join a lean-by-design, fast-growth and globally recognised B2B SaaS company as a product specialist focused on the DACH+ markets.

Our much-loved products are in high-demand and proven to make a difference to our clients’ lives. You’ll be supporting these clients with everything they need to discover, use and ultimately advocate for our software products through clear pre-sales discussions, tight onboarding and responsive, friendly support.

SaaS experience (selling and/or supporting) is mandatory. Strong communication skills, patience, curiosity, keenness to learn, and friendliness are key to success in this role. A strong commercial instinct will set you apart.

Join our Rebel Alliance

Creative Force is experiencing tremendous growth and as we scale our efforts in 2025 and beyond, we’re looking for enthusiastic and commercially astute individuals to join our diverse team of Jedi.

You’ll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service.

In time, you’ll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients. You’ll have the backing you need at every turn to develop that understanding with confidence.

Responsibilities

• Help prospects find the specific value they seek (“this is the product you are looking for”)

• With our help, learn to be a product expert to confidently demonstrate and answer product questions with clients and prospects

• Respond accurately and quickly to client questions

• Onboard and support DACH+ clients in German and/or English

• Report recurring issues to improve the product experience

• Collaborate with our global team to stay on the leading edge

• Build trust through honesty, empathy, and reliability

Essentials

• You are a native German speaker with strong English (C2+)

• You live anywhere in the EMEA region (within UTC -1 to +4)

• Minimum 3 years SaaS experience in support, onboarding or pre-sales

• You’re a confident communicator, written and verbal

• You’re comfortable discussing product value and guiding decisions (no hard sell)

• Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don’t need to know how to work them but you must know about them (well enough)

• You’re process-driven, highly organised, and thrive in remote, tool-rich environments

• Working remotely suits you perfectly, your natural work ethic makes you a high performer!

• You have access to fast, reliable internet and a dedicated space to work without distractions

What we offer

• Genuine work-life balance, backed by an average team tenure of over 5 years
• 32 hour work week, Monday to Thursday
• 20 days paid annual leave
• 12 days paid public holidays (your local country/region public holidays)
• Your birthday is a holiday every year

• Commitment to continued learning and development
• A culture of promoting work life balance
• Access to mental health support

• Full-time role, based remotely anywhere within within UTC -1 to +4
• Competitive salary, indexed to your experience and location
• Budget for computer and office equipment (pending 6 month probationary period)

• Friendly, sociable, responsible, collaborative team (a great place to be)
• Respect for each other’s time, value and contribution
• Regular communication with global team via chat and video calls
• Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends
• Stable, bootstrapped, independent business (no VCs calling the shots)

How to apply

To apply: https://weworkremotely.com/remote-jobs/creative-force-saas-product-specialist-german-speaking-emea-1

Headquarters: 8608 Utica Ave Ste 220MM, Rancho Cucamonga, CA 91730, United States

URL: https://californiahardmoneylender.com

California Hard Money Lender is looking for a part-time/freelance Blog Writer to create clear, engaging content about hard money loans, real estate investing, and related mortgage topics.

What you’ll do:

• Write short and long-form blog posts for our website

• Research topics related to hard money, real estate, and lending

• Follow our brand voice and SEO guidelines

• Revise content based on feedback

Important: All blog content will be reviewed and vetted by a licensed mortgage broker for compliance and accuracy before publication. Your role is content creation, not providing individual financial or lending advice.

Ideal candidate:

• Strong writing skills and attention to detail

• Experience with finance, real estate, or mortgage topics (preferred but not required)

• Comfortable following strict guidelines and incorporating edits

• Reliable with deadlines and open to feedback

❗️How to apply (required):

Applications will not be accepted via email or phone.
Please apply only through this form:

https://forms.gle/79zS2uUMtKbDiDJf9

To apply: https://weworkremotely.com/remote-jobs/california-hard-money-lender-blog-writer