zubair2820@yahoo.com

Headquarters: Frankfurt, Germany

URL: https://www.lightupnet.de

Please do NOT apply unless you speak BOTH German and French fluently.

About Us

Lightup Network Solutions GmbH & Co. KG is a telecommunications and internet services provider based in Frankfurt, Germany. Founded in 1998, we have been operating for more than 25 years and today run various communication services with a fully remote, international team.

We place great emphasis on security, service quality, and customer care – and we are looking for support in the area of monitoring & proactive customer communication.

Please do NOT apply unless you speak BOTH German and French fluently.

Responsibilities

• Monitor and analyze communication processes using internal tools (partly AI-assisted)

• Review and validate unusual activities according to internal criteria

• Proactively contact customers when additional information or support is required

• Communicate clearly and empathetically to assist customers in special situations

• Document and report activities for internal tracking and quality assurance

Please do NOT apply unless you speak BOTH German and French fluently.

Requirements

• Fluent language skills in German, English, and French (spoken and written)

• Excellent communication skills – especially via phone and email

• High attention to detail, reliability, and sense of responsibility

• Experience in customer communication, call center, or support is a plus

• Basic understanding of telecommunications / IT is helpful, but not mandatory

• Independent, structured, and reliable way of working in a home office environment

Please do NOT apply unless you speak BOTH German and French fluently.

Conditions

• Freelance position, not an employment contract

• Approx. 4 hours per day (Monday–Friday)

• Compensation: 1,000 EUR net per month

• Fully remote

• Onboarding and support through our team, including internal tools

Please do NOT apply unless you speak BOTH German and French fluently.

Why Join Lightup?

• Meaningful role where your work directly contributes to customer protection and service quality

• Part of a small international team, fully remote

• A responsible position where you can make a real difference for our customers

Please do NOT apply unless you speak BOTH German and French fluently.

To apply: https://weworkremotely.com/remote-jobs/lightup-network-solutions-gmbh-co-kg-monitoring-customer-communication-german-french-100

Headquarters: Atlanta, Georgia

URL: https://www.nogigiddy.com/

• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.
• Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.
• Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.
• Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.
• Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.
• Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.
• Feedback Collection: Gather and relay client feedback to improve our services and client experience.

• Communication Skills: Exceptional verbal and written communication skills.
• Customer Service Skills: Strong ability to understand and meet client needs.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.
• Problem-Solving: Ability to address and resolve client issues effectively.
• Time Management: Strong ability to manage time and meet deadlines.
• Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.

• Experience in customer service, sales, or a related field is a plus but not required.
• Familiarity with CRM software and account management tools is a plus.
• Previous experience with gig economy platforms or staffing apps is a plus.

• High school diploma or equivalent.
• Relevant certifications or coursework in customer service, sales, or account management are beneficial but not required.

• Remote Work: The role is remote, allowing for flexibility in work location.
• Collaboration: Regular virtual meetings and communications with the sales and support teams.
• Tools: Use of various communication and collaboration tools, such as email, video conferencing, and CRM software.

• $20 to $27 per hour, depending on experience and qualifications.

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-entry-level-account-manager-3

Headquarters: Atlanta, Georgia

URL: https://www.nogigiddy.com/

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-remote-customer-success-specialist-5