Headquarters: Finland

URL: https://www.turtles.com/

Customer Happiness Advocate (Remote – Canada, UK, Spain, Finland)

Job description

Are you looking to join a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

We’re looking to fill this role immediately, so please apply ASAP!

Responsibilities

• Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails.
• Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.
• Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
• Completing follow-up documentation after each customer ticket.
• Offer needs-based solutions, not pushy sales.
• This is not a regular 9-5 job – We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
• Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

Requirements

• In possession of a work permit from Canada, Finland, Spain, or the UK. Your application will not be considered if you do not meet this requirement.
• Modern computer skills: Must be comfortable using and multitasking through: G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.
• Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity)
• Fluent professional English proficiency
• Type a minimum of 50 words per minute (Test yourself online if unsure!)
• Excellent written and spoken communication skills
• Ability to multi-task in a fast-paced environment
• Willingness to help our customers and provide them with a personal experience
• Creative problem solver
• Ability to continuously develop and adapt to a growing team
• You hold yourself to high ethical standards
• Proofread your application!

Benefits

• The starting salary for this role is 3875 CAD per month, plus extra pay for Sunday shifts.
• 4 weeks of paid vacation per year.
• Private health insurance.
• Home office: we will provide any upgrades you need to your home office setup
• A Kindle with unlimited budget: any Business Book is yours to read!
• Team offsites: we get together as a full team every year, the last ones were in Malta and Las Vegas.
• Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
• Gifts: we believe in celebrating… it’s part of our Work Hard / Play Hard Culture!

To apply: https://weworkremotely.com/remote-jobs/turtles-customer-happiness-advocate-remote-canad

Headquarters: Zug, Switzerland

URL: https://www.maptiler.com/

• Full-time
• Remote in Europe 

Description

Are you a tech-savvy professional with a background in software development, who is equally comfortable coding live on a conference stage and architecting long-term success for our high-profile B2B customers​?

You will be the bridge between MapTiler’s enterprise clients, the global open-source community, and our internal Product & Platform teams. You’ll ensure that anyone building with MapTiler, from a solo indie developer to a Fortune 500 tech stack, has the tools, documentation, and inspiration they need to succeed.

What you will do

• Technical Onboarding & Advisory: Personally onboard strategic B2B clients, guiding them through architecture design and product adoption. You aren’t just solving bugs; you are a trusted technical advisor helping them scale.
• Value-Driven Growth: Monitor product usage trends to proactively help clients unlock advanced MapTiler features, driving long-term retention and expansion naturally through technical excellence.
• Community Advocacy: Represent MapTiler at global developer events and conferences. Yes, this includes stepping on stage for live tech demos and presentations.
• Technical Content Creation: Become the ultimate power user of MapTiler products. Produce engaging video content, developer tutorials, and step-by-step screencasts demonstrating how to deploy and use our services for our website and YouTube channel.
• Digital Engagement: Actively participate in developer spaces (GitHub, Discord, StackOverflow, Reddit, etc.) to unblock creators, answer complex technical questions, and champion the ecosystem.
• Feedback Loop: Gather deep technical feedback from both enterprise clients and the open-source community, working directly with our Product and Platform teams to shape our roadmap.
• Proactive Account Health & Retention: Monitor customer usage patterns and technical health indicator metrics to proactively mitigate churn risks among our highest-profile enterprise and government clients. 

What you bring

• The Tech Baseline: You have solid experience in software development, writing code, and deploying custom applications (web/mobile).
• AI-Positive Attitude: You naturally embrace AI tools (like GitHub Copilot, LLMs, or modern dev agents) to speed up your own workflow, build prototypes faster.
• The Communicator: You are an energetic, empathetic communicator. You can break down complex technical topics for a business audience, but also hold your own in a deep-dive architectural discussion with Senior Engineers.
• Stage & Screen Presence: You genuinely enjoy public speaking and creating content. You are comfortable with screen recording tools, explaining complex technical setups clearly on camera, and the idea of doing a live demo for a room full of developers sounds exciting to you.
• The Mindset: You care about the long-term success of the developer ecosystem. You love that “Aha!” moment when a developer finally solves a complex problem using your platform.
• Tools of the Trade: You are comfortable tracking client health in HubSpot/Zendesk, but feel equally at home reviewing Pull Requests or triaging issues on GitHub.
• Agile Methodologies: You have practical experience working in or with agile software development teams (Scrum, Kanban). You understand product release cycles, which allows you to seamlessly translate client feedback into structured requirements for our Product and Platform teams. 
• Language: Fluent English (C1+) is essential for global community engagement.

Bonus Points for: Being based near Brno (Czechia), having a public portfolio of technical content (blogs, videos, open-source contributions), speaking another world language or experience in GIS (ArcGIS, QGIS, PostGIS, MapLibre/OpenLayers).

What we offer

• Competitive financial compensation based on your experience (20-33€/hour) & annual performance bonus.
• Widescreen LCD, a laptop of your choice, and all the resources you need for your work. 
• Flexible working hours to help you easily balance your personal and professional life.
• Work remotely from anywhere in Europe, or hang out with us at our hubs in Brno (Czechia) or Unterägeri (Switzerland).
• Collaborate with the best from major global brands to innovative open-source projects.
• Grow your career with dedicated support for continuous learning, attending conferences, and building your personal brand.
• A friendly, connected team and regular team-building events across Europe.

About MapTiler

At MapTiler, we make maps easy so that everyone can understand the world better. Our platform powers everything from global weather forecasting and humanitarian crisis management to flight trackers and the Swiss railways. Our maps are viewed by hundreds of millions of people worldwide every month.

We are deeply rooted in the developer and open-source communities. Since our users and customers are primarily developers, engineers, and geo-experts, we don’t do traditional corporate account management. Instead, we build technical partnerships.

To apply: https://weworkremotely.com/remote-jobs/maptiler-developer-relations-customer-success-manager-maps-platform-remote-in-europe

Headquarters: Mexico

URL: http://sonova.com

To apply: https://weworkremotely.com/remote-jobs/sonova-international-business-crm-analyst-remote-1

Headquarters: Remote

URL: http://entrepreneurcooperative.com

To apply: https://weworkremotely.com/remote-jobs/entrepreneur-cooperative-customer-service-associate

Headquarters: Remote

URL: http://entrepreneurcooperative.com

To apply: https://weworkremotely.com/remote-jobs/entrepreneur-cooperative-junior-marketing-specialist

Headquarters: Langenfeld (Rheinland), NORDRHEIN_WESTFALEN, 40764, Germany

URL: http://tkdeutschland.de

To apply: https://weworkremotely.com/remote-jobs/tkd-solutions-crm-manager-gtm-systems-manager-m-w-d

Headquarters:

URL: http://nttdata.com

To apply: https://weworkremotely.com/remote-jobs/ntt-data-project-manager-microsoft-dynamics-365-crm-field-service-fully-remote

Headquarters: Santee, California, United States

URL: http://bottlenexus.com

Bottle Nexus is quickly becoming one of the most important technology platforms in alcohol e-commerce.

We power compliant direct-to-consumer sales, fulfillment, affiliate programs, marketplaces, and digital commerce solutions for alcohol brands across the United States. Today, Bottle Nexus supports more than 500 leading alcohol brands and distilleries, along with a growing network of 50+ influencers, affiliate shops, marketplaces, barrel-picking clubs, publishers, and strategic sales partners.

As we continue scaling toward becoming one of the largest direct-to-consumer SaaS technology companies in the alcohol industry, we are expanding our team to help brands and partners unlock new sales channels, stronger customer relationships, and measurable e-commerce growth.

Bottle Nexus sits at the intersection of alcohol, technology, compliance, fulfillment, SaaS, and digital marketing — and this role is a unique opportunity to help shape the future of how alcohol brands go to market.

About the Role

We are looking for an Affiliate & Brand Account Manager to manage and grow relationships across both alcohol brand accounts and affiliate sales channels.

This person will serve as a key point of contact for brand clients, affiliate partners, creators, marketplaces, barrel-picking clubs, and internal Bottle Nexus teams. The role combines account management, e-commerce growth, project coordination, affiliate marketing, Shopify support, and strategic partner development.

The ideal candidate is highly organized, client-facing, entrepreneurial, and comfortable working in a fast-moving startup environment. You should be excited by the opportunity to manage a large book of accounts, build repeatable processes, coordinate cross-functional projects, and identify new ways for brands and affiliates to grow together.

This is a remote position, but candidates must be based in the United States.

Requirements

What You’ll Do

Manage Brand Accounts

• Manage and grow approximately 100 alcohol brand accounts.
• Serve as the main point of contact for assigned brands.
• Help brands drive e-commerce sales through Bottle Nexus buy buttons, product launches, promotions, and digital campaigns.
• Identify new revenue opportunities across brand websites, affiliate channels, marketplaces, and strategic programs.
• Build strong, trust-based relationships with brand partners and help them maximize the value of the Bottle Nexus platform.

Manage Affiliate & Partner Channels

• Manage and grow approximately 30 affiliate channels, including influencers, content creators, publishers, barrel-picking clubs, Shopify storefronts, marketplaces, and other strategic partners.
• Support affiliate partners with product sourcing, retailer fulfillment coordination, barrel picks, promotional planning, and e-commerce execution.
• Match brands with relevant affiliate and marketplace opportunities to create mutually beneficial sales programs.
• Help develop scalable workflows for affiliate onboarding, campaign execution, product selection, and performance tracking.

Coordinate Cross-Functional Projects

• Work closely with product, engineering, compliance, marketing, account management, retailer operations, and fulfillment stakeholders.
• Coordinate launches, campaigns, affiliate programs, marketplace activations, Shopify updates, and operational workflows.
• Keep projects moving on time, on budget, and aligned with brand and compliance standards.
• Translate partner and client needs into clear internal action items.

Drive Strategic Growth

• Help shape the future of Bottle Nexus’ alcohol e-commerce ecosystem across:
• Brand buy buttons
• Affiliate shops
• Creator and influencer sales channels
• Marketplaces
• Barrel-pick programs
• Shopify-powered storefronts
• Emerging digital commerce channels
• Bring creative ideas for how alcohol brands can use affiliate marketing, creators, publishers, and marketplace channels to grow compliant online sales.
• Represent Bottle Nexus professionally with clients, partners, retailers, conferences, and industry associations.

What We’re Looking For

• 2+ years of experience in account management, project management, brand management, marketing operations, affiliate marketing, e-commerce, SaaS, or a related role.
• Experience managing client-facing relationships.
• Strong understanding of e-commerce, digital sales, affiliate programs, or online brand growth.
• Basic Shopify experience required; advanced Shopify experience is a plus.
• Strong Excel or Google Sheets skills.
• Excellent communication and collaboration skills.
• Highly organized and able to manage multiple accounts, projects, deadlines, and stakeholders at once.
• Comfortable working in a fast-growing startup environment where priorities can shift quickly.
• Strong problem-solving skills and the ability to operate independently.
• Ability to build repeatable processes and improve workflows.
• Strong brand sensibility and professionalism when working with premium alcohol brands and strategic partners.
• Must be based in the United States.

Nice to Have

• Experience in the alcohol beverage industry.
• Experience in regulated industries such as alcohol, cannabis, fintech, or healthcare.
• Experience with affiliate marketing, influencer partnerships, publishers, or marketplaces.
• Experience with Shopify storefronts, product catalogs, digital campaigns, or online sales programs.
• Familiarity with alcohol compliance, retailer fulfillment, direct-to-consumer shipping, or three-tier alcohol distribution.
• Experience supporting product launches, limited releases, barrel picks, or promotional campaigns.

Why Join Bottle Nexus

• Join a fast-growing company helping redefine how alcohol brands sell online.
• Work with hundreds of exciting distilleries, spirits brands, creators, affiliates, and marketplaces.
• Play a direct role in building new revenue channels and partner programs.
• Gain exposure to the intersection of e-commerce, SaaS, compliance, fulfillment, affiliate marketing, and brand growth.
• Remote U.S.-based role with a flexible, entrepreneurial culture.
• High-impact position where your ideas, execution, and relationships directly influence company growth.
• Competitive compensation.

Benefits

To apply: https://weworkremotely.com/remote-jobs/bottle-nexus-affiliate-brand-account-manager

Headquarters: Remote, U.S.A

URL: http://ventrahealth.com

To apply: https://weworkremotely.com/remote-jobs/ventra-health-director-client-success-1

Headquarters: Stuttgart, Baden-Württemberg, Deutschland

URL: http://breuninger.com

To apply: https://weworkremotely.com/remote-jobs/e-breuninger-co-crm-lifecycle-manager-m-w-d-remote-moglich