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SERA Solution: Remote Customer Service Operator / Specialist

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Headquarters: Montreal, QC

URL: https://www.serasolution.com/

We are seeking a dedicated and customer-focused Customer Service Specialist to support our shipping and logistics operations. The successful candidate will serve as a key point of contact for customers, ensuring timely communication, accurate order tracking, and effective resolution of shipping-related inquiries.

Key Responsibilities

• Serve as the primary contact for customer inquiries related to shipments, delivery schedules, tracking, and documentation

• Provide timely updates on shipment status and resolve delivery issues or delays

• Coordinate with operations, warehouse, and logistics teams to ensure accurate order fulfillment

• Handle customer complaints professionally and escalate complex issues when necessary

• Maintain accurate records of customer interactions and shipping transactions

• Assist with processing shipping documents, invoices, and service requests

• Ensure compliance with company policies and shipping regulations

• Deliver exceptional customer service to maintain high satisfaction levels

To apply: https://weworkremotely.com/remote-jobs/sera-solution-remote-customer-service-operator-specialist

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Semios: Enterprise Applications Analyst (CRM)

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Headquarters: Vancouver, British Columbia, Canada

URL: http://semios.com

Description

Who we are:

We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture.

Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks.

One of our partners produced this short video which shows what we do and our positive environmental impact.

We know our journey is only achievable by having a great team who shares ideas, tries new things and learns as we go.

Who you are:

Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things.

You are an experienced Enterprise Applications Analyst with deep expertise in CRM and enterprise business systems. You excel at improving sales, service, and operational efficiency by configuring CRM platforms, designing workflows, and optimizing data flows across connected applications.

You thrive in a collaborative and mission-driven environment—one that solves real-world challenges such as reducing pesticide use and supporting sustainable global food production. You enjoy working across teams, solving technical problems, and shaping scalable system solutions within a growing organization.

In this role, you will play a key part in building and sustaining a CRM application ecosystem. You’ll work closely with stakeholders across sales, service, and operations to ensure high-quality data, consistent workflows, and seamless integrations between CRM and related systems. Your work will span both strategic initiatives (such as implementations, data migrations, and process optimization), and ongoing sustenance and operational support.

This role is ideal for someone who enjoys optimizing CRM workflows, building automation, managing integrations, and driving scalable and user centric improvements.

What you will do:

Systems Analysis & Design

  • Partner with business stakeholders to analyse workflows, gather requirements, and translate them into functional and technical specifications for CRM and integrated systems.
  • Maintain accurate documentation including data models, data field mappings, process flow and system architecture , and across CRM and connected platforms.
  • Identify process inefficiencies and opportunities for optimization, including opportunities to leverage platform capabilities, and AI-driven enhancements 

Configuration & Integration

  • Configure and enhance CRM, CPQ, Field Services or relevant modules, supporting end-to-end workflows across sales and service teams.
  • Design, implement, and maintain integrations between CRM, and external applications using APIs, middleware, and automation platforms to ensure reliable, timely data synchronization.
  • Build scalable automation using workflows, low-code tools, and targeted customizations for complex logic that cannot be handled through configuration alone.
  • Administer security and access controls—including roles, profiles, permission sets, sharing rules, and login/security policies—to maintain appropriate access and strong data governance.
  • Manage platform components such as validation rules, approval processes, metadata changes, and page layouts to ensure accurate, consistent, and user-friendly system behavior.

Data Management, Reporting & Analytics

  • Support data management activities including data migration, cleansing, validation, and reconciliation across CRM and integrated systems.
  • Build and maintain reports and dashboards, ensuring visibility into KPIs for sales, service, and operations.
  • Write and run SQL (or equivalent) queries to validate data, troubleshoot issues, and support integration troubleshooting.
  • Collaborate with analytics teams to align on data governance, reporting standards, and dashboards used across the organization.

Testing, Support & Continuous Improvement

  • Lead and coordinate user acceptance testing (UAT), regression testing, and release validation for CRM changes and cross-system updates.
  • Provide day-to-day CRM and application support, diagnosing root causes, resolving issues, and coordinating with vendors or internal technical teams as needed.
  • Contribute to change management with release notes, documentation, training materials, and communication plans.

Stakeholder Engagement & Governance

  • Build strong relationships across sales, operations, customer success, and technical teams.
  • Clearly translate technical concepts into actionable recommendations for non-technical stakeholders.
  • Ensure alignment with enterprise CRM standards, data governance requirements, and best practices.

Requirements

We want you to succeed so you will need:

  • 5–7 years of hands-on CRM and enterprise applications implementation experience, including configuration, reporting, workflow management, and ongoing system support.
  • Experience with integrations, including designing or supporting APIs, middleware, multi-system data flows, workflow automation, and troubleshooting synchronization issues.
  • Familiarity with security and access management (roles, profiles, permission sets, sharing rules, login/security policies).
  • Ability to make customizations, or scripting logic to support automation or troubleshoot integrations.
  • Proficiency in Reports/Dashboards and SQL or equivalent querying tools.
  • Strong experience with data management, data validation, and data reconciliation across CRM and connected systems.
  • Experience designing business workflows, mapping processes, and documenting functional/technical requirements.
  • Excellent troubleshooting, problem-solving, and stakeholder engagement skills.
  • Ability to work independently in a fast-paced, evolving environment with strong attention to detail.
  • Technically curious, analytical, and adaptable, with a drive to continuously improve systems and processes.

Nice to Have

  • CRM and CPQ certifications.
  • Experience with Quote-to-Cash, lead-to-order, service workflows, or subscription-based business models.
  • Exposure to cloud platforms and data warehouses (Azure, GCP, AWS).
  • Experience applying automation and AI within enterprise systems.
  • Agile project management methodology experience.
  • Experience scaling enterprise systems within high-growth, mid-sized organizations.

Salary range: $110,000 to $130,000 per year

We publish a salary range to provide transparency and represent the full growth potential of the role; as a result, salary offers are made based on demonstrated mastery and experience and generally fall near the midpoint.

This role is open to candidates based in Vancouver, BC (hybrid work model), or remote within Canada. Remote employees are expected to work primarily within Pacific Time (PST) business hours, with occasional flexibility for later hours to coordinate with the Perth, Australia region.

Benefits

Why this is the opportunity for you:

  • Purposeful Work: Sleep better knowing you’re making the world a better place through more sustainable food production. You’ll have the opportunity to contribute and make an impact by working on meaningful projects.
  • Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment.
  • Recharge and Refresh: Benefit from a generous vacation policy and an annual year-end winter break to relax and rejuvenate.
  • Give Back: Take advantage of dedicated volunteer days to support causes you care about.
  • Work Flexibly: Enjoy hybrid working options for employees near our offices, emphasizing work-life balance.  
  • Prioritize Your Well-Being: Access comprehensive health plans designed to support your physical and mental health.
  • Save for tomorrow: Take advantage of our Group RRSP program with company matching.
  • Stay Energized: Enjoy well-stocked snack options in our offices and regular team outings to build connections and have fun.

At Semios, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. We believe that different perspectives and backgrounds are what make a company flourish and we welcome everyone.

To apply: https://weworkremotely.com/remote-jobs/semios-enterprise-applications-analyst-crm

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Sioux digital 1:1: Desenvolvedor/a Fullstack (WebSocket e Chat Web) – Pleno/Sênior

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Headquarters: Florianópolis, South Carolina, Brazil

URL: http://sioux.ag

A Sioux, em parceria com a Foneninja, está em busca de um(a) Desenvolvedor(a) Fullstack Pleno/Sênior, para atuar em um projeto de CRM integrado a APIs do WhatsApp e Meta (Instagram/Facebook): 

A pessoa será responsável por criar interfaces modernas, desenvolver APIs e realizar integrações entre sistemas, garantindo performance, usabilidade e qualidade de código.

 
Principais responsabilidades:

  • Desenvolver e manter aplicações web utilizando Vue.js 3 no front-end e Laravel 12 (PHP) no back-end;
  • Atuar com foco de 50% do tempo em front-end e 50% em back-end;
  • Criar e consumir APIs RESTful;
  • Implementar integrações entre sistemas e serviços externos;
  • Versionar código utilizando Git;
  • Colaborar com o time de desenvolvimento na definição de arquitetura, boas práticas e revisões de código;
  • Trabalhar com Docker para configuração e padronização de ambientes;
  • Apoiar na identificação e correção de bugs, garantindo a qualidade das entregas;
  • Contribuir com ideias e melhorias contínuas em usabilidade, performance e processos.
Requirements
  • Experiência com Vue.js (Vue 2 ou 3);
  • Conhecimento em Laravel (PHP);
  • Experiência com integração de APIs e consumo de serviços REST;
  • Noções de banco de dados relacionais (MySQL, PostgreSQL ou similares);
  • Familiaridade com Git/GitHub e controle de versão;
  • Conhecimento básico em Docker;
  • Boa lógica de programação e organização de código;
  • Capacidade de trabalhar de forma colaborativa.

 
Diferenciais:

  • Experiência em projetos de CRM integrado a APIs do WhatsApp e Meta (Instagram/Facebook);
  • Vivência com WebSocket e Chat Web;
  • Conhecimento em Cloud Computing (AWS, GCP ou Azure);
  • Experiência com CI/CD e automação de deploys;
  • Noções de testes automatizados (unitários e/ou integrados).

 

Benefits
  • Contratao PJ
  • Full remoto

To apply: https://weworkremotely.com/remote-jobs/sioux-digital-1-1-desenvolvedor-a-fullstack-websocket-e-chat-web-pleno-senior

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CRM PipeRun: Product Owner (PO) (100% remoto)

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Headquarters: PipeRun CRM – Home office

URL: http://crmpiperun.com

Pipe Run está em com uma oportunidade para Product Owner (PO). Buscamos alguém que deseja fazer parte do nosso propósito de ajudar o Brasil crescer. 

Para entrar no nosso time de Runners, há algumas habilidades que valorizamos muito, como trabalho em equipe com respeito e sinceridade. Encantamos, entregamos mais, geramos conexão, proximidade e surpreendemos os nossos clientes.

Somos proativos, flexíveis, livres, ágeis, responsáveis e protagonistas. Trazemos soluções para os problemas. 

Nessa oportunidade você terá como desafio:

→ Conduzir processos de discovery e research relacionados à evolução do produto e mercados alvo

→ Equilibrar apostas de longo e médio prazo, defendendo com critérios claros a priorização para dentro e fora do time de produto

→ Conduzir construção a definição de uma entrega através de protótipos junto com UX e Tech Lead

→ Garantir que a nossa visão de produto está evoluindo constantemente

→ Fazer diagnósticos com recomendações bem fundamentadas e compartilhar aprendizados que possam confirmar ou mudar o rumo do nosso negócio

→ Cuidar do lançamento de funcionalidades ou produtos, alinhando o processo de comunicação interna e externamente

→ Product discovery: investigar hipóteses, validar as teses mais promissoras com usuários e mesclar diferentes metodologias para avançar rápido em direção ao objetivo final

→ Product analytics: analisar a eficiência do produto com números, entender o comportamento de diferentes tipos de usuários, rodar experimentos e iterar rápido

→ Orquestrar melhorias, inovações, bugs, features nas sprints

→ Ter um timebox definido dos eventos para evitar desperdício de tempo

→ Detalhar as US (histórias do usuário), fazendo com que o time entenda com facilidade o que precisa ser feito, de forma clara e com o contexto

→ Construir, aperfeiçoar e manter o Backlog dos times

→ Auxiliar na construção do product roadmap

→ Coordenar e gerenciar reuniões de planejamento de Sprints

→ Assegurar a qualidade da entrega do produto

É muito importante que você:

→ Tenha responsabilidade e comprometimento com seus afazeres

→ Tenha pensamento crítico

→ Seja flexível, pró-ativo, resiliente e se adapte às mudanças necessárias

→ Saiba solucionar problemas

→ Busque a excelência em tudo que fizer e incentive os demais a fazer o mesmo

→ Busque o aprimoramento contínuo para si, sua equipe, produtos, processos e tecnologias

→ Possua experiência prévia como PO

Para se diferenciar dentro desse time de Runners, seria ótimo se você tiver:

→ Conhecimento de UX/UI

Benefícios:

→ Vale Alimentação ou Refeição (Sodexo)

→ Plano de Saúde (Unimed)

→ Plano Odonto (Bradesco)

→ DayOff de Aniversário

→ Reconhecimento de curto e médio prazo com base no seu PDI

Deu match? Se inscreva aí e vem nos ajudar a construir o futuro das melhores

tecnologias de vendas do Brasil aqui com a gente.

To apply: https://weworkremotely.com/remote-jobs/crm-piperun-product-owner-po-100-remoto

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ServiceNow: Sr Advisory Solution Consultant – CRM

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Headquarters: remote, Austin, Texas, United States

URL: http://servicenow.com

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. 

  • Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets 

  • Lead discovery workshops to determine customers’ challenges and give persona and value-based product demonstrations to align our solution with customer needs 

  • Develop client partner relationships 

  • Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement 

  • Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics 

  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team 

  • Stay current on competitive analysis and market differentiation 

  • Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

 

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

  • 10+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications  

  • Industry experience in Telco desirable 

  • Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions 

  • Experience working collaboratively with product management, product marketing, partners, and professional services 

  • Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence 

  • Travel, as necessary 

For positions in this location, we offer a base pay of $149,250 – $246,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. 

To apply: https://weworkremotely.com/remote-jobs/servicenow-sr-advisory-solution-consultant-crm

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Nagarro: Associate Principal Engineer, CRM Salesforce (Consumer Goods Cloud)

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Headquarters: Remote, India

URL: http://nagarro.com

Company Description

👋🏼We’re Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in.

Job Description

REQUIREMENTS:

  • Total Experience 11+
  • Strong hands-on experience with Salesforce Consumer Goods Cloud implementations.
  • Excellent understanding of Salesforce system architecture and module interdependencies.
  • Strong domain expertise in CPG, Retail Execution, Trade Promotion Management (TPM), and Field Sales operations.
  • Proven experience delivering large-scale, multi-country or global Salesforce programs.
  • Deep knowledge of Salesforce Consumer Goods Cloud data models and Retail Execution framework.
  • Strong hands-on experience with Apex, Lightning Web Components (LWC), Flow, and Lightning Experience.
  • Experience designing mobile-first solutions with offline data synchronization.
  • Strong understanding of Salesforce security, sharing, and visibility models.
  • Experience with large data volume (LDV) design and performance optimization.
  • Expertise in Salesforce integration patterns (REST, SOAP, Platform Events, middleware).
  • Experience with DevOps, CI/CD pipelines, and release management.
  • Excellent communication and stakeholder management skills.
  • Salesforce certifications (CTA track, CG Cloud, Platform Developer, Architecture Designer) are preferred

RESPONSIBILITIES:

  • Writing and reviewing great quality code.
  • Lead end-to-end architecture and solution design for Salesforce Consumer Goods Cloud implementations across multiple markets.
  • Define current-state and future-state CG Cloud architecture aligned with Salesforce best practices.
  • Design scalable solutions across Retail Execution, Trade Promotion Management (TPM), Sales Planning, and Salesforce platform components.
  • Identify gaps in retail execution and trade processes and create roadmaps leveraging CG Cloud out-of-the-box capabilities.
  • Evaluate and recommend OOTB, custom, and AppExchange solutions (e.g., geolocation, mapping, visit optimization).
  • Collaborate with Sales Operations, Field Teams, Product Owners, and Market Leads to translate CPG business needs into scalable technical solutions.
  • Lead design workshops, prototypes, and proofs of concept for mobile visit planning, execution, and promotion workflows.
  • Architect data models using Consumer Goods Enhanced Data Model and Retail Execution objects.
  • Design security, sharing, and visibility models for field users, managers, and cross-functional teams, including offline access.
  • Define large data volume (LDV) strategies for visit, activity, and execution data.
  • Drive mobile-first Retail Execution solutions with offline sync and performance optimization.
  • Provide architectural guidance for CG Cloud customizations using Lightning Experience, LWC, Apex, and Flow.
  • Architect integrations with ERP, WMS, TPM platforms, and data lakes using APIs and event-driven integration patterns.
  • Act as technical and release lead across Development, UAT, and Production environments.
  • Oversee configuration, development, QA, mobile testing, and deployment activities.
  • Create and maintain CG Cloud architecture diagrams, design documents, and best practices.
  • Mentor and guide cross-functional delivery teams on CG Cloud architecture and Salesforce standards.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

To apply: https://weworkremotely.com/remote-jobs/nagarro-associate-principal-engineer-crm-salesforce-consumer-goods-cloud

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Brevo: Spontaneous Application (Hybrid Remote Policy)

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Headquarters: Noida, Uttar Pradesh

URL: http://brevo.com

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion – and we’re just getting started!
Didn’t find what you were looking for?
Brevo is always looking for awesome talent. Share your resume and help us get to know you!
We also encourage you to follow us on LinkedIn as new positions are added there frequently.
Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/brevo-spontaneous-application-hybrid-remote-policy-1

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Auvo Tecnologia: Analista Sr. Lifecycle & CRM (Remoto)

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Headquarters: BR

URL: http://auvo.com

SOBRE A OPORTUNIDADE

Estamos buscando uma pessoa para se juntar à nossa Squad de Growth, atuando lado a lado com o time de Revops, Sales, Customer Success e Produto, com foco em Lifecycle & CRM para Brasil e LATAM.

Essa pessoa será responsável por operar e evoluir estratégias de relacionamento e conversão usando CRM, automação e dados, com dois pilares claros:

  • Land (Aquisição via base): utilizar a base existente de contatos/negócios para gerar levantada de mão, estimular MQLs e apoiar a geração de New MRR reduzindo a dependência exclusiva de mídia paga e outros canais de aquisição.

  • Expand (Clientes): atuar com a base de clientes a partir do onboarding, com foco em ativação, engajamento, retenção, adoção e expansão, apoiando estratégias de upsell e cross-sell em parceria com CS, produto e Revops.

Além da execução das réguas e automações, essa pessoa também terá papel importante em dashboards, documentação e governança de CRM, garantindo clareza, rastreabilidade e escala da operação de lifecycle para BR e LATAM.

Importante: Esta não é uma posição para atuar sozinha(o). Você fará parte de uma squad madura, colaborativa e multidisciplinar, com apoio direto do time de Marketing e interfaces frequentes com CS, Sales, Revops e Produto.

Se você curte um bom desafio, gosta de combinar dados + automação + impacto em receita, e quer evoluir em uma operação de CRM com atuação internacional, essa vaga é pra você! 💜

RESPONSABILIDADES E ATRIBUIÇÕES:

Lifecycle & CRM – (Land)
(Aquisição via base: nutrição, cadências, recuperação e reativação de leads)

  • Operar e evoluir réguas de relacionamento com foco em aquisição via base, estruturando fluxos para:

    • estimular levantada de mão

    • gerar MQLs

    • apoiar geração de New MRR

  • Executar cadências automáticas de:

    • nutrição de base (contatos e negócios)

    • recuperação de leads frios/descartados

    • reativação de base para retorno ao funil

    • estímulo de conversão via base (ex.: convites, ofertas, conteúdos e gatilhos orientados à ação)

  • Criar e operar segmentações considerando:

    • histórico de interação e intenção

    • perfil/ICP

    • país (Brasil e LATAM)

  • Garantir consistência de cadência e priorização, para reduzir dependência exclusiva de mídia paga e ampliar a eficiência do funil via base própria.

Lifecycle & CRM – (Expand)
(Clientes: onboarding, ativação, engajamento, retenção e expansão)

  • Operar e evoluir réguas e automações para a base de clientes, incluindo:

    • onboarding

    • ativação de produto

    • engajamento e adoção de funcionalidades

    • retenção

  • Executar cadências de:

    • recuperação de inatividade (queda de uso, ausência de eventos críticos, redução de usuários ativos)

    • reativação de clientes churnados (winback) quando fizer sentido

  • Identificar, junto aos times de CS e Growth, sinais e oportunidades de:

    • upsell (upgrade de plano)

    • cross-sell

    • add-ons

  • Executar comunicações de expansão baseadas em uso, maturidade e valor percebido, apoiando a estratégia comercial sem pressão direta.

CRM, automação e dados
(segmentação, governança e execução)

  • Operar de forma avançada ferramentas de CRM e automação (ex.: HubSpot, Salesforce ou similares).

  • Criar e manter:

    • segmentações

    • listas dinâmicas

    • propriedades e campos do CRM

    • regras de entrada/saída em fluxos e estágios

  • Garantir qualidade e padronização:

    • higiene de base

    • governança de campos

    • consistência de nomenclaturas e critérios

  • Configurar UTMs/regras de tracking quando aplicável para garantir rastreabilidade entre CRM ↔ funil ↔ receita (em parceria com Growth/Ops).

Dashboards, análises e documentação
(visão de Land + Expand + conversão)

  • Criar, manter e evoluir dashboards operacionais e gerenciais de CRM e lifecycle, contemplando:

    • visão de Land (aquisição via base): geração de demanda, levantada de mão, MQLs, conversões

    • visão de Expand (clientes): ativação, engajamento, retenção, churn e expansão influenciada

    • visão de funil e conversão: taxas por etapa, contribuição de CRM no pipeline e em MRR

  • Acompanhar métricas e gerar insights contínuos, como:

    • MQLs e oportunidades geradas via base

    • conversão por segmento/país

    • churn e sinais de risco

    • expansão influenciada por comunicações e estágios

  • Documentar e manter atualizado:

    • réguas de relacionamento

    • lógica de segmentação e critérios

    • regras de automação

    • dicionário de campos/eventos quando aplicável

    • leitura e governança dos dashboards

Atuação Brasil & LATAM (operação e adaptação regional)

  • Atuar com CRM e lifecycle para Brasil e América Latina, garantindo consistência e escala.

  • Adaptar cadências e mensagens considerando:

    • idioma e variações regionais

    • maturidade de mercado

    • comportamento e contexto cultural

  • Levar insights estruturados de LATAM para Growth, CS e Produto, contribuindo para decisões e priorização.

REQUISITOS E QUALIFICAÇÕES

O que você precisa ter:

  • Experiência prévia com CRM, automação de marketing e/ou lifecycle.

  • Vivência em ambiente B2B e/ou SaaS (preferencialmente com base SMB).

  • Perfil analítico e organizado: capacidade de atuar com dados, dashboards e processos.

  • Boa comunicação e habilidade de trabalhar com times multidisciplinares (Growth, Sales, Revops, CS, Produto).

Diferenciais que brilham os olhos:

  • Experiência avançada com HubSpot (ou ferramentas equivalentes) e automações mais complexas.

  • Experiência com Looker / Looker Studio, GA4 e leitura de funil/conversões.

  • Vivência com reativação de base e geração de demanda via CRM.

  • Espanhol intermediário/avançado para suportar operação e comunicação com LATAM.

  • Conhecimento de mercados LATAM e atuação multicultural.

SALÁRIO E BENEFÍCIOS

Remuneração competitiva
Salário fixo a combinar

🍽️ Vale-Alimentação
R$32,67 por dia, média de R$720,00 por mês.

📚 Auxílio Educação
R$212,00 por mês no nosso benefício flexível, para investir no seu crescimento pessoal e profissional.

🩺 Saúde e Bem-estar
Plano de saúde com subsídio
Plano odontológico completo
Seguro de vida
Wellhub (antigo Gympass) – cuide do corpo e da mente com acesso a academias, apps e muito mais!

🚍 Vale-Transporte – mobilidade garantida.

🌏 Fluency Academy
Tenha acesso a 8 idiomas, com descontos exclusivos, para impulsionar sua carreira!

🎓 IPOG
Descontos em mensalidades de Graduação, Pós-Graduação e Cursos de Curta Duração!

🏖️ Convênio Nacional com o SESC – lazer e cultura para toda a família.

🎉 Day Off no seu aniversário – aproveite o seu dia como quiser!

👕 No dress code – aqui, você é livre para ser quem é!

DIFERENCIAIS

  • Plano de Carreira – oportunidades reais de crescimento

  • Stock Options – após 2 anos (mediante elegibilidade)

  • 👶 Licença Maternidade e Paternidade Estendidos
    Mais tempo para curtir e cuidar desse momento tão especial com sua família. (6 meses / 20 dias)

📍 INFORMAÇÕES ADICIONAIS

  • Regime de contratação: CLT

  • Modelo: Remoto

  • Horário de trabalho: segunda à sexta-feira, das 08h às 18h.

 

To apply: https://weworkremotely.com/remote-jobs/auvo-tecnologia-analista-sr-lifecycle-crm-remoto

Auvo Tecnologia: Analista Sr. Lifecycle & CRM (Remoto) Read More »

Synergis Technologies: Sales & Operations Specialist

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Headquarters: Remote

URL: http://synergis.com

Position Summary
The Sales & Operations Specialist will work with the Adept Sales team assisting in generating sales quotes and processing orders. Will work with the Finance team to ensure order integrity. Will assist Sales, Finance, and Operations teams to support overall business needs. 

Duties & Responsibilities 

Sales

  • Will own Quote-to-Order processes
  • Responsible to create and update sales quotes
  • Will assist sales with Licensing and Pricing strategies in Excel
  • Receive and Process orders
  • Coordinate and assist with Partner transactions (Global Footprints, DLT)
  • Will ensure Order Accuracy
  • Resolve rejected orders, working with Finance, Sales, and/or Customers as needed
  • Will send order confirmation communications to customers
  • Will assist sales with software forecasting schedule

Finance

  • Will Send Vendor Purchase Orders
  • Will Reconcile End-of-Month Software Forecast to Billings
  • Will complete requested documentation from customers – COI, Vendor Forms, ACH Forms, W-9

Operations

  • Will create and update Adept Salesforce contracts and assets
  • Will generate and send Customer Authorization Codes for orders and Customer Portal Requests
  • Will receive and handle or forward Ring Group Voicemails
  • Will receive and distribute faxes

Other

  • Will support Senior Leader special projects or initiatives

Requirements 

  • Bachelor’s Degree or equivalent experience
  • A minimum of 5 years in a Sales Support role
  • Accounting experience desired
  • Experience in a CRM solution required, Salesforce experience a plus
  • Experience in MS Office applications with intermediate MS Excel skills required
  • Ability to juggle multiple projects with shifting priorities 
  • Good verbal and written communication skills 

 

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age, sex, sexual orientation, sexual identity or handicap.

To apply: https://weworkremotely.com/remote-jobs/synergis-technologies-sales-operations-specialist

Synergis Technologies: Sales & Operations Specialist Read More »

Copper CRM: Staff Software Engineer

Leave a Comment / Remote Jobs /

Headquarters: Remote

URL: http://copper.com

Copper isn’t just another CRM. Most CRMs are glorified databases with legions of custom fields that attempt to make business processes repetitive. But just as no two people are identical, neither are most sales processes. Copper takes a human and action-centered approach by building tools that work in the background so businesses can focus on keeping up their long-term connections.

Copper surprises people: Clients tell us they actually love their CRM, but this notion was previously a feat of impossibility. We’re turning CRM on its head by offering a beautifully crafted, Google Workspace-native tool that offers productivity, organization and visibility.It’s an exciting time to be part of Copper. We’re expanding into new product areas with a goal to deliver a suite of customer-growth solutions. There are few individual players left in the business productivity category who are truly capable of capturing significant market share. We’re one of them – with a strong foothold in the space, and funds raised of $100 million.

Copper is looking for a positive, customer-oriented Staff Software Engineer to join one of our product development teams. You will act as a Technical Lead on projects, guiding architectural decisions and sharing your knowledge to mentor other engineers. You will work in Copper’s server tech stack for the purpose of adding and improving features for our CRM and advancing the overall technology platform.

At Copper, we have highly collaborative cross-functional teams, so you will need to be comfortable coordinating with team members composed of client and server engineers, QA engineers, product managers, and user-experience designers, across the entire software development lifecycle and tech stack. At times, you will also be working closely with the DevOps Team to help resolve application related infrastructure issues.

Your influence will help shape Copper’s decisions at all stages of the software development lifecycle – definition, development, delivery, and observability. You like to solve problems, guide architectures, and set engineering best practices.

This role reports into an Engineering Manager and is a fully remote position. You will work closely with our product and engineering team members located across the US, Canada, and UK.

Our tech stack is Ruby on Rails, Ember.js, WebExtensions, Postgres, OpenSearch, Redis, and Resque. We use containerization and container orchestration (Docker, Kubernetes).

What you’ll do…

  • Drive the design and implementation of highly scalable and available distributed SaaS solutions.
  • Participate in critical component design and advise on strategic technical direction.
  • Work closely with architects, team leaders and engineers to implement solutions.
  • Mentor and train fellow software engineers on software development best practices.
  • Research and recommend new technologies to ensure application scalability, maintainability and quality.
  • Ensure technical documentation for solution designs is created and maintained.
  • Drive quality through the creation of end-to-end tests.
  • Collaborate with peers and stakeholders for technology advancement and product delivery.
  • Participate in Product discussions to advise on and influence the roadmap.

What you’ll bring …

  • 8+ years of experience in backend engineering, with 2+ years in a Staff. Ideally, you’ll have some experience focused on both front-end and back-end technologies simultaneously.
  • Expertise in Ruby on Rails with ability to ramp quickly.
  • Deep knowledge of distributed systems, database design, and API architecture.
  • Experience with queuing systems (Resque or similar), caching, and search indexing tools.
  • Deep understanding of CI/CD pipelines and tooling, with experience optimizing build, test, and deployment workflows in modern engineering environments.
  • Comfortable working in Kubernetes-based environments and with cloud infrastructure (e.g. AWS).
  • Excellent communication, cross-functional collaboration and technical leadership skills.
  • Experience working with, evolving, and improving large codebases.
  • Experience growing code, systems, and capacity for performance and scale.
  • A track record of championing observability, including monitoring, alerting, and debugging workflows across complex systems.
  • Familiarity with incident management and postmortem culture.
  • Ability to work seamlessly with remote Engineering and Product teams throughout North America.
  • An approach where you always leave the campground cleaner than you found it.

The compensation range for this role is between $175,000 – 190,000 CAD, depending on your experience, skills and qualifications. At Copper, we are committed to fair and equitable compensation practices that align with market standards.

At Copper we are committed to building and empowering a diverse and inclusive environment. We recognize that diverse teams are strong teams, so we encourage people from all backgrounds to apply.

If this opportunity sounds interesting, apply today! We would like to hear from you.

To apply: https://weworkremotely.com/remote-jobs/copper-crm-staff-software-engineer

Copper CRM: Staff Software Engineer Read More »

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