Headquarters: Campina Grande, Unifacisa Building 7

URL: http://accenture.com

To apply: https://weworkremotely.com/remote-jobs/accenture-consultores-sap-billing-fica-wm-crm-utilities-ccs-isu

Headquarters: Mexico

URL: http://sonova.com

To apply: https://weworkremotely.com/remote-jobs/sonova-international-business-crm-analyst-remote

Headquarters: United States

URL: http://bask.health

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers’ hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company.
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

A look into the day to day:

• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!)
• Helping customers launch and upsell medications from start to to finish
• Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

We’re Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person – empathetic, self-aware, low ego, and extremely positive – and are comfortable working in a small collaborative team where you’ll wear many hats. You are passionate and proficient in written and spoken communications.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

What You’ll Do

• Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become patterns.
• Make automation legible and trustworthy: Help customers understand what Bask’s platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.

Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.

In this job, you will:

• Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall

Requirements

• 7+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)

To apply: https://weworkremotely.com/remote-jobs/bask-health-senior-customer-success-manager-1

Headquarters: England, United Kingdom

URL: http://bask.health

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it’s okay for you and the company.
• Intuition, Then Data. We’re a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

A look into the day to day:

• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you’ll be great at this!)
• Helping customers launch and upsell medications from start to to finish
• Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

We’re Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person – empathetic, self-aware, low ego, and extremely positive – and are comfortable working in a small collaborative team where you’ll wear many hats. You are passionate and proficient in written and spoken communications.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

What You’ll Do

• Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become patterns.
• Make automation legible and trustworthy: Help customers understand what Bask’s platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.

Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.

In this job, you will:

• Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall
• Work Weekends

Requirements

What makes you a great fit for this role:

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience in the telehealth space
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)
• Proficient in English is a must
• Salary is in USD and we are flexible with compensation

To apply: https://weworkremotely.com/remote-jobs/bask-health-customer-success-advocate

Headquarters: BR

URL: http://acerto.com.br

To apply: https://weworkremotely.com/remote-jobs/acerto-analista-de-crm-pleno-jornada

Headquarters: Remote, United States

URL: http://smartbugmedia.com

To apply: https://weworkremotely.com/remote-jobs/smartbug-media-point-sucess-globalia-crm-strategist

Headquarters: Atlanta, Georgia, United States

URL: http://optimantra.com

The Company 

Cerbo · OptiMantra is a healthcare technology company built for the practices actively changing how medicine is delivered. Our platforms serve functional, integrative, direct primary care, concierge, med spa, and behavioral health practitioners who need software that keeps pace with how they work — not the other way around.

Each platform is a purpose-built EHR and practice management solution. Cerbo is architected for clinical depth: deep configuration, protocol-specific workflows, and the kind of flexibility that holistic and functional medicine practices require. OptiMantra is structured for scale: multi-modality breadth, out-of-the-box readiness, and the operational infrastructure that growing practices rely on.

Together, our two platforms form a leading presence in this rapidly expanding market. Our practitioners are redefining what a patient experience can look like. We exist to give them the technology foundation to do exactly that — at whatever size and pace they choose to grow.

What You’ll Do 

As a Senior Product Manager, supporting OptiMantra, you will own a major product area end to end—talking to users every week and shipping things that change how clinics actually run. Healthcare software is stuck in 2005: providers drown in clicks while patients wait. You will help fix that, fast, with AI at the center. Small team, big problems, real autonomy. Learn more about OptiMantra here.

Primary Responsibilities 

• Own a product area end to end: roadmap, discovery, delivery, and iteration. No one hands you a spec. 

• Ship AI-first features. AI Scribe is live today. Clinical decision support and intelligent workflows are next. 

• Own the UX vision for your area. OptiMantra wins on clarity and guided experience. You set that bar. 

• Talk to users constantly through discovery calls, usability sessions, and clinic visits—firsthand signal, not secondhand summaries. 

• Prioritize strategically. More opportunities than bandwidth. You decide what to build, what to defer, and what to kill. 

• Coordinate cross-platform when features span OptiMantra and Cerbo (shared model, separate UX). 

• Mentor Jr. PMs and collaborate with PMs across the organization. 

Required Skills & Qualifications 

• 8+ years in product management, at least 2 at the senior level 

• EHR/EMR or healthcare software experience strongly encouraged—you should understand clinical workflows, not just software workflows 

• Strong UX and UI sensibility: you evaluate designs critically, advocate for the end user, and know what good looks like 

• Outcome-driven: you measure success by impact (retention, activation, clinical efficiency), not features shipped 

• Strategic thinker who can connect product decisions to business outcomes and say no to good ideas 

• Comfortable with ambiguity and speed—small team, real autonomy, limited process 

• Technically fluent: you hold your own with engineering on architecture, APIs, and tradeoffs 

• Clear, sharp writer: remote team, async-first—writing is how decisions get made here 

Bonus Points 

• Experience with multimodality clinical environments (integrative, IV, MedSpa, behavioral health) 

• Hands-on experience building AI/ML product features 

• Familiarity with practice management workflows: scheduling, billing, insurance, intake, memberships 

Compensation & Benefits 

• Competitive compensation based on experience  

• Paid Time Off and company holidays   

• Comprehensive health, dental and vision benefits  

• Short-term and long-term disability Insurance  

• 401k plan with matching company contribution  

• Real ownership and impact in a fast-growing health tech company 

Location: Atlanta, GA

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

To apply: https://weworkremotely.com/remote-jobs/optimantra-sr-product-manager

Headquarters: Cluj-Napoca, Remote, Romania

URL: http://proidealjobs.com

                                                                                 Dynamics 365 Developer

Calling all Dynamics 365 Developers!
This is an opportunity to work directly with the client without outsourcing.

Pro iDeal Jobs is looking for a Dynamics 365 Developer, on behalf of or client, a technology company focused on healthcare, infrastructure, industry, and mobility, with business operations across EMEA.
They are currently conducting all interviews online and is onboarding all new employees remotely

Project description
The product is planned to be a mobile application based on Dynamics 365 system for helping the
technical team in solving different customer requests and changes in the Digital Industry field.
This is going to be a brand-new application, meant to replace an existing tool.

Your profile and background:

• You have an education in Computer Science, Software Engineering, or related fields
• Microsoft Dynamics 365 expertise (customer service and field service – most relevant
• modules)
• Experience in the creation of custom plugins and custom workflows for CRM
• Power Apps platform and Dynamics 365 Mobile know-how experience is a plus
• Strong willingness to understand business processes
• Good problem-solving and analytical thinking skills
• Strong interpersonal skills and the ability to communicate with multiple stakeholders
• Advanced English skills/ both verbal and written

What if we said:

• Challenging projects from which you can develop your professional skills.
• An attractive compensation package that can reflect your involvement, desire to improve, and willingness to contribute to the business.
• Private healthcare Insurance.
• 7 Card subscription.
• Performance rewards and annual bonuses.
• Career plan and coaching sessions.

If you want to become a member of the team, please apply for the job above and if you meet the requirements, you will be contacted by the recruiters at Pro iDeal Jobs.
 

To apply: https://weworkremotely.com/remote-jobs/pro-ideal-jobs-dynamics-365-crm-developer

Headquarters: Casper, WY

URL: https://selectsaunas.com

Fully Remote Customer Support, Order Management, and Social Media Manager for E-Commerce Brand

Company: Select Saunas (selectsaunas.com)
Location: Fully remote (must be based in the United States or Canada, )
Type: Full-time
Compensation: $40,000 + performance bonuses

About the role

Do you want to help people become the healthiest version of themselves?

Select Saunas is a high-ticket online-only retailer of premium saunas. Our customers make considered, high-value purchases, and the experience we give them before, during, and after the sale is what sets us apart.

We’re looking for a Customer Support and Order Management Specialist to own the order journey end to end: placing orders with our suppliers, keeping customers informed proactively, and resolving issues with the kind of white-glove care a high-ticket purchase deserves. You’ll be the voice of the brand on email and phone, and the person who makes sure every order is accurate, on track, and delivered without surprises.

This is an ideal role for someone who is organized, calm under pressure, and genuinely enjoys helping people, not just clearing a queue. A welcome bonus is a genuine interest in saunas and health and wellness!

• Join the early stages of a fast-growing company
• Be part of a small, fun, driven team
• This is a long-term position with the opportunity to move into a customer support team manager
• No limits on your advancement
• Act without being micromanaged
• Responsible Unlimited PTO (of course, and we won’t disturb you)
• Work from home and be an entrepreneur inside the company (without the risk of going alone)

What you’ll do

• Handle inbound contact. Respond to customer emails and phone calls promptly and professionally.
• Place and manage supplier orders. Submit orders accurately to our suppliers, confirm details, and follow them through to fulfillment.
• Assign and communicate tracking. Add tracking numbers to orders and keep customers updated on shipment status.
• Reach out proactively. Contact customers about their orders before they have to ask — confirmations, delays, delivery scheduling, and follow-ups.
• Resolve complaints and issues. Coordinate with customers, couriers, and suppliers to manage freight damage, delays, returns, and any problems with empathy and a focus on a fair, fast resolution.
• Keep records clean. Maintain accurate order, customer, and communication records.
• Manage social media accounts. Light social media work – create posts showcasing customer saunas, manage the odd comment and DM…

What we’re looking for

• 1 to 3+ years in ecommerce customer support, order management, or a similar operations role
• Excellent written and verbal English communication
• Comfortable on the phone with customers, including pre-sale conversations
• Strong attention to detail (accuracy on high-value orders is critical)
• Self-directed and reliable in a fully remote environment
• Comfortable learning and working in our order/helpdesk tools including Shopify and Gorgias

Nice to have

• Experience with eCommerce
• Familiarity with Shopify and common helpdesk/order tools (e.g. Gorgias, Zendesk, Shopify)
• Experience coordinating with suppliers or freight/LTL carriers
• A genuine interest in saunas!

Compensation & structure

Base salary: $40,000/year.

Performance bonuses:

• Quality and accuracy bonus tied to customer satisfaction and response-time targets, and maintaining a low order-error rate. Compensation will naturally grow with increased experience and time.

Requirements

How to apply

Send an email with the subject “Your Name – CSR Application” to christoffer@selectsaunas.com. The email should include your resume, a Vocaroo voice note under two minutes introducing yourself, letting us know why you’re a great fit for this role, and mentioning your previous relevant experience.

To apply: https://weworkremotely.com/remote-jobs/select-saunas-customer-support-specialist

Headquarters: Santee, California, United States

URL: https://vistafulfillmentgroup.com/

Remote — United States Only
Full-Time | 40 Hours/Week
Hourly Rate: $30-$40/hour, depending on experience
Benefits: Medical and dental benefits available
Reports To: COO

About the Role

Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation.

This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM.

This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support.

We are looking for a hands-on CS leader who can both manage people and improve systems. The ideal candidate must have strong experience with Intercom, including inbox management, reporting, routing, workflows, automations, and help center structure. They must also have strong experience with Fin AI, Intercom’s AI agent, including setup, flow design, automation planning, content structure, and implementation.

Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance.

Preferred Experience

Experience implementing Fin AI from the ground up or rescuing a failed AI support implementation.

Experience in ecommerce, fulfillment, logistics, retail, marketplaces, alcohol, or order-management support environments.

Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.

Experience creating CS dashboards, weekly KPI reports, SOPs, internal playbooks, and quality assurance scorecards.

Experience working with technical teams to improve integrations, reporting, AI workflows, and automation logic.

Ideal Candidate

The ideal candidate is a hands-on customer support operator who can manage a team, improve accountability, and personally help build a better Intercom and Fin AI support system.

This person should not only understand customer service management, but also know how to structure support workflows, build automations, analyze ticket data, and use AI to reduce manual workload without sacrificing service quality.

We are looking for someone who can take a support department with a 48-hour average first response time and build the systems, team discipline, and automation needed to bring that down to 12-24 hours.

Location

Remote, United States only.

Requirements

Key Responsibilities

• Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support.

• Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity.
• Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours.
• Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths.
• Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization.
• Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements.
• Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities.
• Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support.
• Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals.
• Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership.
• Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly.
• Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues.

Required Qualifications

• Must be located in the United States.
• Bachelor’s degree required.
• Experience managing customer support teams of at least 10 people.
• Minimum 3 years of hands-on Intercom experience.
• Minimum 3 years of hands-on experience with Fin AI, Intercom’s AI agent, including setup, flow design, automation, and optimization.
• Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance.
• Experience managing chat, email, and phone support teams.
• Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes.
• Technical comfort with basic APIs, integrations, reporting exports, data analysis, and working with developers or consultants to complete support system improvements.
• Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend changes when needed.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Benefits

• This is a full-time hourly role with a rate of $30-$40/hour, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability.
• Medical and dental benefits are available.

To apply: https://weworkremotely.com/remote-jobs/vista-fulfillment-group-customer-support-operations-manager-intercom-fin-ai