Headquarters: US

URL: https://www.solidcommerce.com/

Our Services & Support Culture: 
• We are a team of dedicated, creative, and highly collaborative innovators who prize 
integrity, courage, and enthusiasm 
• Every member of our Services & Support team is a key player, and every customer’s 
success is our goal 
• We believe in nurturing team members and encouraging them to grow their skills, talents, 
and careers 
• We love people who share their ideas, and who are open to suggestions/feedback. We are 
always learning from one another and are looking for someone who appreciates this 
dynamic. 

What You’ll Do: 
• Answer support tickets, live chats, phone calls, or emails from merchants. 
• Troubleshoot issues related to the platform (e.g., product uploads, errors, integration 
errors) 
• Guide customers through setup of marketplaces or training of platform via support tickets, 
or Microsoft Teams screenshare meetings. 
• Provide the customer with an understanding of the resources available to help them 
achieve their sales goals 
• Escalate technical problems to higher-tier support or engineers. 
• Effectively work alongside other departments – including sales, product, and support – to 
ensure client success and that all work is carried out in a timely and accurate manner 
• Capture client feedback and be the voice of the customer internally to impact processes 
and product development 
• Be an agent of change by sharing your knowledge, tools, and techniques with the team 

Skills & Requirements: 
• Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling 
• Experience delivering and supporting a SaaS solution is strongly preferred 
• Ability to quickly learn new technologies and processes 
• Excellent client-facing and internal communication skills 
• Excellent written and verbal communication skills 
• A strong customer service orientation and the ability to form long-term customer 
relationships 
• Proficiency using Excel and MS Office applications 
• Self-starting attitude and passion for succeeding, while also being a team player and role 
model to other team members 
• 1-2 years of relevant work experience 

Nice to Have: 
• Experience with CRM 
• Experience with Zendesk 
• Experience with JIRA

To apply: https://weworkremotely.com/remote-jobs/solid-commerce-customer-service-representative-2

Headquarters: Remote

URL: https://flagtheory.com/

Job Responsibilities

• Own the post-sale customer journey for company incorporation services across multiple jurisdictions.

• Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.

• Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.

• Coordinate with external vendors to ensure timely, accurate service delivery.

• Maintain and update SOPs for all onboarding and incorporation-related workflows.

• Identify friction points and implement improvements that enhance client satisfaction and response rates.

• Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Requirements / Must Have

• 2+ years of hands-on experience in corporate services or company incorporation.

• Proven knowledge of KYC processes and compliance protocols.

• Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.

• Excellent written and spoken English; clear communicator under pressure.

• High level of empathy and client orientation; anticipates client concerns before they escalate.

• Demonstrated self-motivation and proactiveness in remote environments.

• Listen, Learn, Grow mindset

• Minimum 2 years of successful remote work experience.

• Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).

• Based in a European timezone (UTC to UTC+3).

Nice to Have

• Experience handling KYC for complex incorporations and/or international bank account setups.

• Multilingual fluency, particularly in languages relevant to offshore or international clientele.

• Familiarity with CRM tools or client-facing ticketing systems.

Benefits

• Work from anywhere, on a flexible schedule, part of a fully remote team

• Compensation based on experience 

• 20 paid vacation days per year 

To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-1

Headquarters: California

URL: https://clipboardhealth.com

About the Role

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. 

This is primarily a voice-based role, with additional responsibilities that include handling emails as needed

Responsibilities

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time

• Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary

• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction 

Success Factors

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Qualifications

• Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

• No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

• 100% Remote – Always. Work from anywhere in the world.

• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to make a significant impact with our workplace customers

System Requirements

To succeed in this role, you must have:

• A reliable laptop/desktop (no Chromebooks or Linux OS).

• Minimum 20 Mbps wired internet connection.

• Wired headset for clear communication.

• A quiet, distraction-free workspace.

• Stable power and internet connectivity.

Working Hours 

Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:

• 5 days per week

• 9-hour days

• 1.5 hours of daily break time

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You’ll be asked to confirm the hours you’re available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.

1. If your availability aligns with current needs, you will be in consideration to move forward with the hiring process.

2. If your availability does not align with current needs, we will contact you if and when your preferred schedules become available.

3. Weekend availability is required. If you’re not available on weekends this may not be the right time to apply. 

Hiring Process

1. Application

2. Case Study

3. Interview with Hiring Manager

4. Executive Interview

5. Offer

Ready to Make an Impact? Apply Now! 

If you’re passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.

• You will receive an email with the next steps in the process within 2 days of your application.

• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.

To apply: https://weworkremotely.com/remote-jobs/clipboard-client-support-specialist-healthcare-facilities-b2b

Headquarters: New York

URL: https://siennacharles.com

Key Responsibilities

Customer Service Leadership
– Oversee and coach the CS team day-to-day, ensuring high-touch, accurate client support.
– Establish clear service standards and ensure the team consistently meets them.
– Handle escalations directly and resolve issues with urgency and professionalism.
– Audit service quality, identify gaps, and implement fixes immediately.
– Lead ongoing training, expectation-setting, and performance management.
– Maintain up-to-date SOPs that reflect best practice service delivery.

Operational Execution
– Translate the CEO’s vision into clear plans and oversee execution across the CS function.
– Build new processes, checklists, and workflows that scale with company growth.
– Identify breakdowns or inefficiencies in CS operations and fix them fast.
– Maintain dashboards, KPIs, and weekly service performance reviews.

Process Improvement and Automation
– Improve workflows using Monday.com, Zendesk, Guru, and automation tools.
– Create tools, templates, and automations that reduce manual work and eliminate errors.
– Continuously refine CS systems for speed, clarity, and accuracy.

Problem Solving and Escalation Management
– Act as the first point of escalation for client or operational service issues.
– Troubleshoot problems hands-on rather than delegating without alignment.
– Ensure smooth service continuity and strong client satisfaction at all times.

Technology Oversight
– Manage daily use of CS-related systems and coordinate with developers or vendors when improvements are needed.
– Ensure our tech stack supports high-quality, efficient, and scalable service delivery.

Who You Are
– You have a builder mindset and fix broken systems rather than just managing them.
– You are service-driven and care deeply about tone, accuracy, and client experience.
– You move quickly and maintain strong attention to detail.
– You communicate clearly and keep leadership and the team aligned.
– You take full ownership of outcomes and do not wait for others to solve problems.

Our Application Process:

• As a prestigious luxury company, we receive a high volume of applications for each role. To help us evaluate candidates thoughtfully and efficiently, we ask all applicants to complete a short set of written questions and include a brief video introduction.
• Candidates who complete both the written questions and the video will be considered for the next stage of interviews. These responses allow us to get a meaningful sense of your communication style, problem-solving approach, and alignment with our values before moving forward.’

To apply: https://weworkremotely.com/remote-jobs/sienna-charles-llc-customer-service-director-full-time-role

Headquarters: Denmark

URL: https://www.interaction-design.org/about/careers

• Correspond daily with members and prospective learners across multiple channels—email, chat, and social media—providing quick, accurate responses to their questions. You’ll troubleshoot issues, offer guidance, and ensure a seamless user experience. 
• Act as a brand ambassador by upholding our excellent reputation in every interaction. You’ll communicate our mission and values clearly, taking pride in representing a global community dedicated to design education. It’s a big responsibility, but also incredibly rewarding! 
• Collaborate cross-functionally with teams across the organization to improve internal workflows and enhance the platform’s user experience. You’ll be the bridge between departments, ensuring that our operations are efficient and focused on delivering the best outcomes for our members. 
• Perform general administrative and ad-hoc project support, assisting extended team members as needed. Whether it’s organizing tasks, scheduling, or helping with project coordination, you’ll ensure everything runs smoothly and efficiently. 
• Maintain and improve documentation by ensuring that our knowledge resources are up-to-date, easy to access, and provide value to both our internal teams and learners. Your work will directly contribute to helping others succeed. 
• Shape internal processes that directly impact engagement and key performance indicators (KPIs). You’ll analyze workflows and recommend improvements to help us provide even better services for our members. 
• Update our internal knowledge base and contribute to department-wide initiatives focused on knowledge sharing. You’ll ensure that important insights and best practices are easily available to all, driving continuous improvement. 
• Communicate and collaborate effectively with other teams to relay customer needs and insights. By sharing valuable feedback, you’ll help us maximize retention, improve member satisfaction, and drive growth. 
• Embody our values as you are often the first point of contact for our community. You’ll play a key role in welcoming and supporting members, helping our foundation grow and strengthen through meaningful interactions. 
• Take full accountability for your tasks, managing your responsibilities with independence and self-discipline. You’ll consistently deliver high-quality results, meet deadlines, and maintain focus while balancing multiple priorities with minimal supervision. 

• You thrive in a fast-paced environment where you handle ad-hoc projects of varying complexities with ease and enthusiasm. 
• Helping people excites you, and you take pride in earning their gratitude through your support and problem-solving skills. 
• You are resourceful and autonomous, always ready to take on new tasks and projects with a problem-solving mindset that ensures everything gets done efficiently. 
• Attention to detail and thoroughness come naturally to you. You enjoy ensuring that every task is completed with care and precision. 
• You relish solving problems—especially the ones that haven’t even been noticed yet. Meeting specific needs of different people brings you satisfaction, and you enjoy proactively addressing challenges before they arise. 
• You have excellent written communication skills, and you’re eager to keep learning and helping out wherever necessary. 
• You take full ownership of tasks, knowing what it means to see something through to completion and deliver high-quality results. 
• Consistency is key for you, and you stay focused even when tasks become repetitive, ensuring nothing slips through the cracks. 
• You are comfortable with tight deadlines and excel at prioritizing tasks to meet them, keeping projects on track. 
• Resilience is one of your strengths, and when things go off-track, you bounce back quickly, offering valuable solutions to move forward. 
• You are highly self-disciplined, thriving in a flat hierarchy where you enjoy the freedom and minimal supervision that comes with it. 
• You are located within a time zone from Europe (UTC+0) to East Asia (UTC+8), making it easy to collaborate with our global team. 

• You get bonus points if the art of writing isn’t just a skill, but a passion. You find joy in crafting each sentence with care and precision. 
• You have a genuine curiosity about user experience (UX) design and are interested in how it can improve the quality of life for people around the world. 
• You love making complex concepts accessible, and you enjoy teaching or explaining ideas in a way that’s engaging and easy to understand. 
• You have an exceptional talent for creating structure, and you take pride in organizing processes and tasks in a way that’s efficient and clear. 

• A highly valued role: Many organizations undervalue admin and support employees, but at IxDF, you’ll be joining one of our most valued and cherished teams. Your contributions will be recognized as essential to our success. 
• Opportunities for growth and impact: At IxDF, you’ll have room to grow professionally while making a real difference. You’ll contribute to projects that directly impact our global community, adding value to the educational experience of thousands of learners. 
• A full-time position, within a fully remote organization. Daily video-based collaboration with your colleagues from elsewhere on the planet, and you’ll get to meet up on team trips every year.  
• A work culture with no fluffy titles, political agendas and corporate drama. Your colleagues value your warm character, your strong work ethic, and the results you deliver. Junior or senior, if you embody old-school virtues of always striving to deliver results, learn and become better every day, you’ll thrive at the IxDF.  
• A daily mission to help impact, empower, and enrich the lives of millions of people by creating affordable high-end design education to everyone across the planet. It’ll be yours too. 
• A company where the distance between idea and execution is minimal. We’re a highly agile organisation with zero bureaucracy or corporate politics – and with exceptional order and efficiency.  
• A company culture where passion meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, strong work ethic, long-term thinking, and self-discipline.  
• We thrive because we have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.  

To apply: https://weworkremotely.com/remote-jobs/ixdf-interaction-design-foundation-admin-and-support-specialist-3

Headquarters: 198 Hanover Street Manchester, NH 03104

URL: https://manchesterhousing.org/about/

We are looking for a new Technical Support Specialist to become a part of our help desk support team. In this position, you answer complex questions about our hardware, so you should have several years of experience in a related field or a degree in information technology or computer science. You will deal with customers on a daily basis, and may occasionally deal with frustrated individuals, so you must be able to remain calm as you help them solve the problem. You should be comfortable using a ticket system and Microsoft Active Directory and Outlook to deal with clients.

• Help customers troubleshoot issues with their hardware
• Transfer customers to another department or specialist when necessary
• Order replacement products or components
• Track customers helped in our support database

• Bachelor’s degree in IT or computer science preferred
• Communication skills
• High computer proficiency
• Desktop support experience

To apply: https://weworkremotely.com/remote-jobs/manchester-housing-and-redevelopment-authority-technical-support-specialist

Headquarters: Scottsdale, AZ

URL: http://join.liveops.com

While Everyone is Making Resolutions, You Could Be Making Money!

Ready to kick off the new year with extra cash?

Become a remote Tax Product Support Agent with Liveops and turn your time into income! Don’t worry – no tax prep experience is needed!

• ✨ Work from home
•  Choose your hours – plenty available!
•  Get paid for your expertise
•   New agents can earn a $200 incentive for meeting client metrics through Tax Day!

As a Tax Product Support Agent, you’ll help customers navigate tax software during the busiest season of the year. This is your chance to:

• ✅ Provide empathetic, tech-enabled support
• ✅ Handle inbound/outbound calls and solve problems
• ✅ Use your communication skills to make a real impact

Requirements:

• Experience with inbound/outbound calls
• Strong computer and multitasking skills
• Ability to work independently in a distraction-free home office

Preferred:

• Flexible availability during peak tax season
• Comfort with video chat tools and screen sharing
• Prior experience with tax software (a plus!)

Hours:

• Choose your own schedule by self-scheduling 30-minute blocks or commits
• Hours of Operation (Jan–Apr): 7 days a week, 8:00 AM – 12:00 AM ET

Certification:

• Client-required certification is approximately 3-weeks with self-paced eLearning and live classroom sessions.
• Certification sessions are normally scheduled between the hours of 10 am ET and 8 pm ET, but actual session times and lengths will vary.

Compensation:

*Earn up to $20/hour. Submit invoices and get paid for completed services. Agents new to the program are eligible to receive a $200 incentive for meeting client metrics through Tax Day. Additional performance-based incentives may be announced throughout the season, but are subject to change.

Ready to turn resolutions into revenue? Apply today and claim your $200 incentive!

To apply: https://weworkremotely.com/remote-jobs/liveops-remote-tax-product-support-agent-us

Headquarters: Texas

URL: https://jobs.workingsolutions.com/

To apply: https://weworkremotely.com/remote-jobs/working-solutions-intuit-turbotax-customer-support-representative-us-remote

Headquarters: London

URL: https://www.limitlesstech.com/

Limitless Technology is looking for a passionate and empathetic Customer Service Chat Specialist to join our global remote network of freelance support professionals.

In this role, you’ll represent one of the world’s most recognized gaming brands, working alongside hundreds of other gamers, using their expert knowledge to help other players enjoy seamless experiences through quick, clear, and friendly chat support. You’ll handle inquiries, solve problems, and make every interaction feel effortless for the customer.

• This is a fully remote, freelance, hourly paid opportunity.
• Shifts are currently available Monday to Friday 9am-630pm UTC.
• Our hourly rates are between $5-$20, depending where you are in the world, and there are always quality and volume-based incentives in addition.
• You get to choose your own shift.
  • In order to maintain your spot in the squad, you need to average no less than 20hrs a week and 100 or more chat interactions.
  • Going forward there will be opportunities to support global markets meaning we will soon offer 24/7 shift slots available to truly maximise your choice!

This is ideal for someone who enjoys helping other product users and values flexibility in when and how they work.

What you’ll do

• Engage with customers through chat to answer questions, resolve issues, and guide them to solutions.

• Deliver accurate, high-quality support that meets service standards and reflects the brand’s tone and values.

• Identify and escalate complex cases to specialist teams when required.

• Maintain clear and consistent documentation of all interactions.

• Stay up to date with new product updates, service information, and policies to provide informed assistance.

• Share feedback on recurring issues to help improve the customer experience.

What you’ll need

• Proven experience in customer service, ideally within chat or digital support.

• Exceptional written English with strong spelling and grammar.

• Confidence in using multiple tools and systems simultaneously.

• Strong attention to detail, empathy, and problem-solving ability.

• A reliable internet connection and personal computer.

• Flexibility to work across shifts, including evenings or weekends, when needed.

• There are other client specific criteria such as a valid PSN ID that has been active for 1 year or more, 8 hours or more of monthly game play and no community suspensions within the last 12 months
• You must have at least a Windows 11, 64-bit device. We will soon support Mac and Chrome books.

Why Limitless

At Limitless Technology, we connect global brands with talented freelance Experts who deliver exceptional customer experiences. You’ll be part of a pioneering platform that empowers people to work independently while supporting some of the most exciting companies in the world.

Join us and help redefine what customer service can be – flexible, empowering, and human.

Please mention the word TRIUMPH when applying to show you read the job post completely (#RMi4xMjEuMjIyLjEyNA==). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they’re human.

To apply: https://weworkremotely.com/remote-jobs/limitless-technology-remote-customer-service-chat

Headquarters: Atlanta, Georgia

URL: https://www.nogigiddy.com/

To apply: https://weworkremotely.com/remote-jobs/nogigiddy-remote-customer-success-specialist-6