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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

At Genesys, we are transforming the customer experience landscape through empathy, innovation, and AI-driven technology. As Director of Product Management for CRM and Platform Integrations, you will define how Genesys becomes the orchestration layer connecting enterprise systems, AI reasoning engines, multi-component agent workflows, and automated-to-automated interactions. This is not a traditional CRM integrations role—it is a strategic platform leadership position where you will shape the convergence of CRM data, AI capabilities, and platform intelligence to drive business impact. Joining Genesys means becoming part of a global team that is redefining how companies engage with their customers.

Key Responsibilities

Strategic Platform Ownership

• Define and execute the long-term CRM and AI platform strategy, evolving Genesys from basic integrations into a central orchestration and decision layer.

• Identify and drive platform opportunities that leverage LLMs, LAMs, MCP frameworks, vectorized customer context, and A2A automation.

• Transform how customer and CRM data flow between enterprise systems and Genesys Cloud to enable predictive and autonomous customer experiences.

Product Vision and Roadmap

• Own the end-to-end roadmap for CRM and strategic integrations, ensuring alignment with AI-powered engagement, predictive insights, and intelligent workflows.

• Prioritize investments that turn CRM connectivity into a strategic advantage rather than a commodity.

AI-Driven Innovation

• Collaborate closely with AI architecture teams to embed reasoning, retrieval-augmented insights, and automation capabilities into CRM experiences.

• Evaluate emerging AI patterns for agent assistance, customer intent prediction, and orchestration, translating innovation into scalable product offerings.

Cross-Functional Leadership

• Lead and scale a global product management team known for strategic thinking, technical fluency, and AI literacy.

• Collaborate with engineering, design, alliances, and go-to-market teams to ensure alignment on platform vision and execution.

Ecosystem and Partnerships

• Define Genesys’ strategic approach with leading CRM partners, including Salesforce, ServiceNow, Microsoft, Zendesk, HubSpot, and Oracle.

• Partner with Alliances and Product Marketing to position Genesys as the AI-first engagement platform across the CRM ecosystem.

Business Outcomes and KPIs

• Establish and track metrics focused on platform adoption, AI feature utilization, and cross-product engagement.

• Drive data-informed decisions that expand Genesys’ strategic footprint in customer experience architectures.

Executive and External Representation

• Represent the CRM and AI platform vision to executives, customers, analysts, and strategic partners.

• Influence the future of the industry by shaping how CRM and AI orchestration define next-generation customer engagement.

Minimum Qualifications

Leadership and Product Expertise

• 12+ years of product management experience with ownership of platform-level strategy.

• 5+ years leading global teams through transformation and high-impact delivery.

AI Capability Depth

• Practical understanding of LLMs, LAMs, MCP systems, and A2A orchestration.

• Knowledge of retrieval systems, embeddings, and grounding strategies, with the ability to translate technical capabilities into customer value.

CRM Domain Mastery

• Proven experience with major CRM ecosystems and their strategic roles in enterprise workflows.

• Strong ability to integrate CRM insights, AI-driven intelligence, and customer interaction data into automated and predictive experiences.

Enterprise and Execution

• Demonstrated success in delivering large-scale enterprise platforms in complex environments.

• Experience in customer experience and contact center domains is preferred.

Influence and Strategic Presence

• Exceptional communication and executive presence.

• Confident decision-maker who can challenge assumptions and drive alignment across a matrix organization.

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$169,300.00 – $314,300.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

     

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

·         Career development with an international company where you can grow the career you dream of.

·         Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

·         An excellent retirement savings plan with a high employer contribution ·

·         Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.

·         A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

·         A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

 

The Opportunity

This position is a field-based position based in Houston, TX in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

 

 

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities:

• Clinical Interface: Acts as a clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to CRM Sales Representatives.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. 
• A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
• Must have the capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems. 
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

     

The base pay for this position is

$61,300.00 – $122,700.00

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

United States of America : Remote

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 20 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

     

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     

EEO is the Law link – English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     

EEO is the Law link – Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Global CRM Lead

Weir Minerals

Remote – North America

Purpose of the Role:

We are seeking a seasoned and highly skilled Salesforce and sales productivity technology expert to serve as the global lead for improving how our commercial teams work, sell, and collaborate. This is an individual contributor role with significant influence across Sales, Marketing, and IS&T teams.

 

Your mission is to ensure that Salesforce becomes a high-value productivity engine for our sellers and leaders. You will diagnose challenges, identify improvement opportunities, create intuitive solutions, and champion global adoption that will be pivotal to building a modern, data-driven, efficient global sales organization.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting, and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It is a big challenge – but it is exciting.
 
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress, and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong:  Weir is a welcoming, inclusive place, where everyone’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent, and authentic in everything we do.

Key Responsibilities:

Global Salesforce CRM Leadership & Optimization

• Serve as the global subject matter expert on Salesforce usability, workflow design, automation, and analytics.

• Lead continuous improvement initiatives to reduce clicks, remove friction, and improve seller productivity.

 

Sales Technology Ecosystem Ownership

• Act as CRM product owner for Sales, managing the prioritization and intake of new features and solutions. 

• Ensure the end-to-end sales tech ecosystem works together in a seamless, intuitive way.

Training, Evangelism & Change Leadership

• Act as the global leader for Salesforce and the broader sales tech stack, promoting adoption through storytelling, best practices, and real-world examples.

• Build and deliver compelling training (live, virtual, self-serve) that helps sellers unlock more value from Salesforce, Korn Ferry Sell, Highspot / Showpad, and the mobile experience.

Analytics, Insights & Dashboarding

• Partner with data & analytics team members to design and govern high-impact dashboards and reporting suites that help sellers prioritize actions and equip leaders with visibility into performance.

Job Knowledge / Education and Qualifications:

• At least 5 years of experience in sales enablement, sales operations, Salesforce administration, change management, training and/or CRM product ownership.

• Advanced expertise in Salesforce Sales Cloud capabilities, including reporting, workflow optimization, automation, and user experience design.

• Experience optimizing Salesforce Mobile for field or technical sellers.

• Familiarity with sales methodologies (ideally Miller Heiman/Korn Ferry Sell) and how to embed them into Salesforce workflows.

• Demonstrated ability to drive adoption and transform seller experience in a large, complex B2B environment.

• Experience with sales enablement platforms such as Highspot or Showpad is desirable.

• International Travel: 15%

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

#minerals

#LI-remote

#LI-JB1

The CRM and Loyalty Manager will be responsible for the strategy, execution, and optimization of customer relationship management and loyalty initiatives for the Massachusetts Lottery’s iLottery program. Reporting to the iLottery Marketing Manager, you will be responsible for developing and delivering data-driven engagement and retention campaigns across digital channels to improve player experience and drive business growth. This role serves as the primary owner of the iLottery loyalty program and digital communications strategy, coordinating planning, performance, and innovation. You will lead and mentor four Digital Coordinators who support day-to-day campaign execution, program operations, and QA.

This role is remote to start, but will transition to a hybrid schedule once our office location is established.

What You’ll Do

• Own the end-to-end strategy and performance of CRM and loyalty programs to support player acquisition, retention, and lifecycle marketing goals.

• Develop and supervise multi-channel digital marketing campaigns, including email, SMS, push notifications, and promotions, with a focus on building long-term player engagement.

• Lead campaign execution and quality assurance for email templates, marketing materials, and digital assets across platforms.

• Lead planning and optimization of the loyalty program roadmap, promotional calendar, and associated budgets to meet revenue and engagement targets.

• Use data insights to advise audience segmentation, personalization strategies, automated campaign flows, and targeted lifecycle marketing journeys.

• Collaborate with cross-functional teams to ensure CRM and loyalty initiatives are coordinated with the broader customer experience and business strategy.

• Develop a test-and-learn culture by crafting and analyzing A/B tests, measuring performance, and making data-driven improvements.

• Provide ongoing reporting and insights on key performance indicators, campaign results, and customer trends to team members and leadership.

• Build and maintain strong working relationships with internal teams and external vendors to support the coordination and execution of CRM and loyalty efforts.

• Lead and mentor four Digital Coordinators, ensuring high-quality execution, professional development, and effective partnership.

• Stay current on CRM, loyalty, and digital engagement trends, tools, and technologies, and recommend improvements to increase program impact

What We’re Looking For

• Bachelor’s degree in Marketing, Business, Communications, or related field. A comparable amount of training and related experience may be substituted.

• 5+ years of experience in CRM marketing, digital engagement, or loyalty program strategy.

• Experience handling direct reports or leading teams in a digital marketing environment.

• Proven track record to develop and optimize data-driven CRM and loyalty campaigns that drive retention and engagement.

• Strong understanding of lifecycle marketing, customer segmentation, personalization, and marketing automation.

• Experience running campaign planning, content creation, QA, and performance supervising across email, SMS, push, and digital platforms.

• Proficiency with CRM platforms and email service providers (ESPs); experience with Bloomreach Engagement preferred.

• Familiarity with HTML/CSS for customizing email templates and digital content.

• Skilled in analyzing campaign metrics and customer behavior to advise strategy and improve performance.

• Strong collaboration and interpersonal skills, with the ability to work cross-functionally and manage vendor relationships.

• Highly organized and diligent, with strong project management skills and the ability to manage multiple initiatives in an agile environment.

• Knowledge of compliance standards related to digital communications (e.g., CAN-SPAM).

• Basic knowledge of HTML/CSS and email design a plus

Company Summary

About Aristocrat

social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Pay Range

$111,349 – $206,791 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

About the Role

We are seeking a Manager, Solutions Engineering to lead a high-performing team of SEs. This manager will play a critical role in driving execution of our value-selling motion. They will ensure consistent achievement of the Technical Win motion to drive increased win rates and strong MRR target attainment, strengthen the pre-sales partnership with Sales, and—most importantly—drive the right outcomes for our customers.

The ideal candidate is an experienced SE manager who brings strong process rigor, a scientific and data-driven mindset, and a passion for coaching and developing teams. They are equally comfortable rolling up their sleeves to support complex customer situations, inspecting the quality and impact of SE work, and building scalable inspection processes that elevate the entire segment.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a team of ~8 Solutions Engineers to achieve MRR attainment, improve win rates, and deliver exceptional customer value.
• Drive proactive inspection of SE impact, execution quality, and alignment to the value-selling methodology.
• Conduct regular growth conversations, performance reviews, and career development planning.
• Run weekly team meetings, facilitate onboarding, and maintain a strong culture of accountability, excellence, and collaboration.

Deal Strategy & Hands-On Support

• Partner directly with SEs as a strategic deal advisor, jumping into complex customer situations as a technical sponsor.
• Coach SEs in delivering value-based storytelling, positioning value throughout the sales cycle, and driving toward the Technical Win.
• Guide SEs on competitive differentiation, discovery rigor, and tailored demonstration strategies.
• Ensure consistent, repeatable execution of our pre-sales motions across all team members.

Process Ownership & Operational Excellence

• Lead their pod (sales leaders the manager’s SEs support)with a GM mindset, owning the full book of business, influencing revenue strategy, and operating key SE processes, including:
• SE hiring and interview loops
• Monthly and quarterly business reviews
• Stakeholder communications
• Deal inspection and forecasting
• Identify, diagnose, and communicate segment-wide trends in customer needs, product gaps, or sales execution issues.
• Work with Sales leadership to establish rules of engagement that improve seller-SE collaboration, capitalize on emerging opportunities, and amplify the impact of our value-selling motion.

Cross-Functional Collaboration

• Work closely with Sales as the primary stakeholder, aligning on segment strategy, forecasting, and execution.
• Collaborate with Product Marketing, Customer Success, Enablement, and the Partner team to drive better customer outcomes.
• Serve as the voice of the segment, sharing insights upward to leadership and horizontally across organizations.

What We’re Looking For

Required Experience

• 3–5 years of management experience, with demonstrated success leading teams to measurable results.
• Prior SE experience in a pre-sales Solutions Engineering role.
• Sustained track record of elevating team performance within an established SE environment 
• Experience working with SaaS, APIs, AI concepts, or security at a high level.
• Demonstrated ability to operate in complex, cross-functional environments within the upmarket segments.

Leadership Attributes

• Scientific mindset: data-driven, hypothesis-oriented, curious, and experimental in approach.
• Explorer mentality: naturally curious, dives deep into problems, and brings the team along to uncover insights and craft compelling customer narratives.
• Strong process operator: exceptional rigor in pipeline inspection, coaching frameworks, forecasting, and repeatable execution.
• Enterprise-grade storyteller: able to coach SEs to elevate discovery, value articulation, and business-case alignment.
• High ownership & accountability: sets clear expectations, inspects frequently, and follows through.
• Growth mindset & change leadership: embraces ambiguity, navigates evolving priorities, and champions continuous improvement.
• “We” before “me” orientation: prioritizes customer and company outcomes without ego.

Nice to Have

• Experience shaping upmarket motions
• Experience in positioning and selling complex, multi-object systems (e.g., CRMs, ERPs, ATSs) in a pre-sales or technical sales capacity.
• Familiarity with sales methodologies such as ValueSelling, MEDDIC, Challenger, or similar.