About the Role:

• This is a full-time technical customer support position. We primarily communicate with our customers through email and, to a lesser extent, by video call.
• A normal support ticket here is equivalent to an escalation ticket at another company, so if you love a challenge and you’re inherently curious to know more, this is the job for you.
• Order Desk is committed to breaking structural barriers within our hiring process and driving fair hiring practices in our workplace. Women and underrepresented minorities (URMs) continue to be underrepresented within our industry. Research has shown that women and people of color disproportionately do not apply for jobs where they do not meet 100% of the “requirements.”
  Regardless of whether you identify with any of these groups, if you meet most of the technical requirements and this role aligns with your career goals, we encourage you to bet on yourself and apply!

About You:

• You love to research, and your analytical and written skills are top-notch.
• Obstacles are not roadblocks to you; they are challenges to be figured out. You’re a problem solver who likes to find solutions rather than waiting to be told what to do.
• You’re not afraid to ask questions, are comfortable admitting your limitations, and see your gaps in knowledge as opportunities to grow and not flaws.
• You’re comfortable finding your way around a new software program.
• You’re someone who can be self-directed and thrive in a remote environment.
• You appreciate the balance between fun and professionalism.
• You’re collaborative and thrive on sharing your thoughts, ideas, and problem-solving strategies with a diverse team.
• You’re receptive to feedback and can appreciate a gentle no, with multiple redirections until you arrive at a solution with a firm and confident yes.
• You’re looking for stability in your career and gaining several years of experience before looking to grow in any other direction.

• Minimum 2 years of working directly within email-based technical support in SaaS or combined technical and writing experience. Bonus points if you’ve already worked in a remote e-commerce role! 
• Extensive experience in troubleshooting complex software issues.
• The ability to concisely explain technical concepts in a non-technical way and a passion for meeting customers where they are in their tech knowledge.
• Fluency in both written and spoken English.
• The ability to work between Pacific Standard Time (US) hours of 9am to 6pm permanently, regardless of your physical location.

Preferred skills

• Experience in troubleshooting APIs, JSON, and utilizing application log analysis.
• Sound knowledge of key data flow/transfer protocols such as SFTP and FTP.
• Experience with rule-based automation and complex settings.
• Experience helping new users implement SaaS applications in a B2B environment.

This is a full-time position. The salary range for this role is $58,000-$60,000 USD/year. We base our offer on your skills, experience, and alignment with the role.

Our international team members are hired as contractors but considered full-time, permanent members of our team.

We offer our team members benefits such as flexible time off, paid parental leave, access to wellness and health services, retirement savings matching, and a technology upgrade program to ensure everyone has the tools they need to perform their roles successfully!

We meet up once a year for a company retreat. So far we’ve been to the U.S., Mexico, and Vietnam!

To Apply

We value authenticity and encourage you to let your true voice come through. Instead of a cover letter, we’ve provided specific questions for you to answer honestly. This allows you to showcase your skills and experience in your own words, without relying on tools like AI to speak for you. We believe in the strength of human creativity and individuality. Let us know what sets you apart and why you’re the ideal candidate for our team!

Please note: Candidates who are detected using AI tools will be disqualified.

There are a few steps to our application process:

1. Application Questions
2. Follow-Up Questions
3. Skills Test
4. Video Response
5. Interview(s)

If you are moved to the next round, we will contact you to let you know the next steps.

This process usually takes a few weeks from start to finish, so our tiny hiring team appreciates your patience while we review and read every single application. We will follow up with everyone who applied by the end of this process.

*If you haven’t heard from us within two weeks, please get in touch with us!

As our CRM Localization Specialist for Croatian, you’ll be the creative force behind our content in the language, crafting and translating compelling copy that resonates with our audience. Your work will play a pivotal role in shaping engaging narratives and communicating incentives efficiently.

Responsibilities:

• Craft and manage high-quality Croatian CRM content.
• Translate and localize English content into the Croatian language, ensuring cultural relevance and accuracy.
• Collaborate with a dynamic team to produce and localize content that engages and informs our customers.
• Maintain the integrity and quality of our content despite tight deadlines, reflecting our brands’ standards and voice.
• Continuously update content to reflect the latest trends and updates the iGaming industries.

Requirements:

• Native in Croatian and fluent/native in English, with exceptional writing skills in both languages. Additional languages of advantage.
• Curiosity for understanding how cultural and linguistic nuances influence audience engagement and motivation.
• A passion for iGaming and the ability to generate engaging content.
• A sharp eye for detail and the capacity to produce error-free content.
• Experience with Google suite, JIRA, Slack, and PowerBI.
• Self-driven and strong organizational and time-management abilities.
• A collaborative spirit, eager to work within a team to meet business goals.
• Office-based will be highly advantageous, but remote will be considered.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver’s license is essential for this role.

Bring your talents to a leader in medical technology and healthcare solutions.  Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

CAREERS THAT CHANGE LIVES – POSITION DESCRIPTION:

Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.  CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action.

Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.

To find all Cardiac Rhythm Management Clinical Specialist roles available please use #crmcs in the key word search at jobs.medtronic.com.

A DAY IN THE LIFE:  POSITION RESPONSIBILITIES:

Technical Support

• Successfully completes CRM Field Technical Training – including online and field-based training

• Performs checks/interrogations of all CRM medical device systems post sign-off

• Supports implants of all CRM products post sign-off

• Provides on-call support as needed on evenings and weekends post sign-off

• Provide troubleshooting support as requested

Operational Support

• Assures completion of patient registration and any other required hospital documentation

• Helps manage consignment inventory and trunk inventory once obtained

• Provides additional inventory support to meet customer needs

• Maintains software on programmers throughout the district as directed

• Assists with managing daily coverage logistics as needed

Educational Support

• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed

• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off

Sales Support

• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer

• Assists with obtaining customer POs throughout the quarter

• Has a basic understanding of the competitive landscape

• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

Ongoing Technical Development

• Stays up to date on new products, solutions and patient management offerings

• Completes all assigned training in a timely manner

• Performs other related duties as assigned

MUST HAVE – BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-

• Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing -OR-

• Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or work experience utilizing complex mathematics, mechanical concepts, science or computing

NICE TO HAVE – DESIRED/PREFERRED QUALIFICATIONS:

• Thorough working knowledge of medical terminology and the medical device industry

• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels

• Strong work ethic in accomplishing objectives of the position

• Expertise with Microsoft tools & other applications (i.e., SalesForce.com)

• Ability to meet vendor credentialing requirements

• Excellent customer service skills

• Excellent interpersonal, written/verbal communication skills

• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines

PHYSICAL JOB REQUIREMENTS:

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Frequent required travel to customer clinics, hospitals, and offsite meetings.  While performing the duties of this job, the employee is regularly required to be independently mobile

• Continuous verbal and written communication

• Frequent 2- handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level

• Sitting, standing and/or walking for up to eight plus hours per day

• Environmental exposures include eye protection, infectious disease and radiation

• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.

• Frequently required to use hands to finger, handle or feel objects, tools or controls

• Ability to effectively use a mobile phone, PC, keyboard and mouse

• Frequent bending/stooping, squatting and balance

• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer

• Must be able to drive approximately 80% of the time within assigned territory.

• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. CS’s are required to work a number of weekends and holidays during the quarter, as determined by local management.  Weeknight call coverage is the primary responsibility of the Sales Rep, however, at times, business and/or geographical needs require a CS to be scheduled for weeknight coverage as approved by regional management.

• Must have a valid driver’s license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.   

Travel Requirements:

• Minimum travel of 10%

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.

The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.

ABOUT MEDTRONIC

Together, we can change healthcare worldwide.  At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday.  It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.  Let’s work together to address universal healthcare needs and improve patients’ lives.  Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status about public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Medtronic will provide reasonable accommodation for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation
 

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Salary ranges for U.S (excl. PR) locations (USD):$72,000 – $90,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.
https://www3.benefitsolver.com/benefits/BenefitSolverView?DO_NUM=182665432&error_page=errorpage&page_name=public/download_document&current_page=admin/refcenter/index&session_co_num=30601&CSRF=aa8b608e81c0aa2acc1346278c504be7963ad2607c15b238282af8d3b5ef0007.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.