Headquarters: Illinois

About Us For decades, we’ve been dedicated to supporting working families by providing essential protection and peace of mind. Through partnerships with respected organizations, unions, and associations, we ensure that individuals and families have access to programs that safeguard their futures. Our mission is to deliver stability, care, and consistent service to every member we serve. The Opportunity This is more than just a job-it’s the chance to start a long-term career with impact. You’ll be working with families and members who have already expressed interest in learning more about their benefit options. Your role is to guide them through the process, answer their questions, and help them make informed decisions. What You’ll Do Conduct virtual consultations with members via phone or video call Explain benefit programs in a clear, simple, and professional manner Provide ongoing support, follow-up, and policy reviews Ensure accurate documentation and compliance throughout the process Build trusted relationships with clients and their families What We Offer Weekly pay with performance bonuses (average first-year earnings $55K) Career growth opportunities with clear advancement into leadership roles Remote-first flexibility to work from the comfort of your home Comprehensive training & mentorship to set you up for success Recognition through bonuses, travel incentives, and performance rewards What We’re Looking For Strong communication skills (verbal and written) Comfortable with technology (Zoom, online documentation, etc.) Motivated, coachable, and eager to grow into leadership roles Ability to work independently in a remote environment High school diploma or equivalent (post-secondary an asset) Must be legally eligible to work in Canada/US

To apply: https://weworkremotely.com/remote-jobs/ail-customer-service-rep-work-from-home

Headquarters: New York

URL: https://InventiveGarage.com

The Opportunity

We’re hiring our first full-time team member to be the voice of Inventive Garage. This isn’t a typical “assistant” role—you’ll own customer relationships end-to-end, build scalable processes, and directly impact revenue as we scale.

Schedule: Monday-Friday, 9am-6pm or 10am-7pm ET (your choice within this range)
Compensation: $44,000-$52,000 annually based on experience
Growth Path: Clear progression to Operations Manager as we add more team members

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What You’ll Do

Customer Success & Sales Support (40%)
– Respond to pre-sale inquiries via phone, email, and chat
– Qualify inbound leads through our Shopify store and guide product selection
– Handle technical questions about product specifications, installation requirements, and compatibility
– Build rapport with both homeowners (typically 50s-70s) and professional contractors
– Manage multi-week sales cycles with thoughtful follow-up

Operations & Administration (40%)
– Process and manage orders in Shopify from inquiry through delivery
– Coordinate with suppliers, manufacturers, and logistics partners
– Maintain accurate records in HubSpot CRM
– Handle scheduling, documentation, and operational systems
– Manage customer issues through resolution

Process Building & Improvement (20%)
– Identify patterns in customer questions and create self-service resources
– Recommend and implement process improvements
– Flag supplier or product issues proactively
– Build SOPs as we scale operations

Special Project: Research and onboard qualified installation contractors nationwide to support customer success

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What You Bring

Required Experience:
– 2-5 years in customer service, operations, sales support, or virtual assistant roles
– Demonstrated excellence in written and verbal communication
– Experience using e-commerce platforms (Shopify strongly preferred)
– CRM experience (HubSpot, Salesforce, or similar)
– Proven ability to work independently in remote environment
– US work authorization

Highly Valued (Strong Differentiator)
– Construction, contracting, or home improvement industry background – If you understand terms like “joist spacing,” “load-bearing walls,” “rough openings,” or “engineered trusses,” you’ll be immediately effective with 50% of our customer base
– Experience in B2B customer service or contractor-facing roles
– Background supporting technical or high-ticket sales

Technical Skills:
– Proficiency with Shopify or similar e-commerce platforms
– CRM systems (HubSpot preferred)
– Customer service software (Zendesk, Intercom, etc.)
– Comfortable with AI productivity tools
– Google Workspace or Microsoft Office

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Your Work Style

You’ll thrive here if you:
– Value accuracy over speed – you’d rather take 5 extra minutes to get it right
– Balance independence and collaboration – don’t need hand-holding, but don’t go rogue
– See mistakes as learning opportunities
– Embrace smart automation while maintaining human judgment
– Think like an owner – spot problems and solve them without waiting for permission

Remote Work Essentials:
– Dedicated home office with minimal distractions
– High-speed internet (25+ Mbps minimum)
– Professional audio/video setup for customer calls
– Self-directed work style with strong time management

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Compensation & Benefits

Base Salary: $44,000-$52,000 annually
(Based on experience and background – construction/home improvement experience valued at higher end of range)

Benefits (After 90-Day Probation):
– Health insurance (company contributes 50% of employee premiums)
– Paid time off: 10 days Year 1, 15 days Year 2+
– Performance bonuses tied to company growth
– Home office equipment support

Long-Term:
– Retention bonuses as company scales
– Profit-sharing eligibility after Year 1
– Clear path to Operations Manager with corresponding compensation increases

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Our Hiring Process

We move quickly and respect your time:

1. Application Review (2-3 days)
2. Video Screen (20-30 minutes) – Communication and culture fit
3. Skills Assessment (30-45 minutes) – Written scenarios + roleplay
4. Final Interview (45-60 minutes) – In-depth with founder
5. Decision (within 48 hours) – Offer or transparent feedback

Timeline: Hiring within 30 days, start date 2-3 weeks after accepting offer

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How to Apply

Applications MUST include all three components:

1. Resume (PDF preferred) showing relevant customer service, operations, or sales support experience

2. Cover Letter (300-500 words) addressing:
   • Why you’re interested in Inventive Garage specifically
   • An example of a difficult customer situation you handled successfully
   • What you’d do if a customer asked a technical question you didn’t know
   • If you have construction/home improvement experience, describe it prominently

3. Answers to all 7 screening questions below

Applications without all components will NOT be reviewed. 

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Required Screening Questions – Include in Your Application

Q1: Describe your home office setup in detail, including internet speed (run a speed test at fast.com), equipment (computer, headset, webcam), and workspace environment.

Q2: Rate your experience 1-5 (1=never used, 5=expert):
– Shopify: __
– HubSpot or any CRM: __
– Customer service software (chat, ticketing, etc.): __
Briefly describe your experience with each.

Q3: A customer emails: “I need a replacement attic ladder, but I’m not sure which one fits my 22×54″ opening and 9-foot ceiling. Can you help?”

Draft your email response (150-200 words). Remember: you don’t have product specifications in front of you, but you want to be helpful and move the conversation forward.

Q4: What is your primary motivation for applying to this role? (Select the option that MOST resonates with you)
A) Remote flexibility and work-life balance – I want a stable remote role with predictable hours
B) Small company impact – I want to work where my contributions directly affect business success
C) Industry and product interest – I’m genuinely interested in home improvement/storage solutions
D) Career growth trajectory – I see this as a path to operations management or team leadership

Q5: This role requires accuracy over speed, sometimes meaning tasks take longer to complete correctly. Give a specific example of when you prioritized doing something right rather than fast, even if it meant missing a deadline or slowing down. What was the situation and the outcome?

Q6: Describe your most relevant customer service or virtual assistant experience (3-4 sentences). Include: total years of experience, types of customers/clients you supported, primary responsibilities, and one thing you were particularly good at in that role.

Q7: A contractor calls asking about an attic lift for a home with engineered trusses and a 10-foot ceiling. What questions would you ask to help them? (If you’re not familiar with construction terms, just say so and describe how you’d handle this call.)

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We respond to all qualified applicants within 48 hours.

To apply: https://weworkremotely.com/remote-jobs/inventive-garage-customer-experience-operations-specialist-e-commerce-remote

Headquarters: Netherlands

URL: https://www.publitas.com/

Job requirements

To apply: https://weworkremotely.com/remote-jobs/publitas-com-b-v-customer-success-manager-remote-saas-dutch

Headquarters: California

We’re looking for motivated and caring individuals who want to build a meaningful career helping families with their insurance and financial protection needs. This is a fully remote role with full training and support provided. Duties: Communicate with clients by phone, video, and email in a professional, friendly manner Answer questions and guide clients through available protection options Provide clear information and help clients understand their choices Maintain accurate records and complete required forms/documentation Work with team members to ensure clients receive timely service and support Benefits: Remote Flexibility – Work from home with a supportive online team Full Training & Mentorship – No previous experience required Steady Career Growth – Opportunities for advancement based on performance Compensation & Stability – Commission with bonuses and renewals, plus consistent support from leadership Positive Team Culture – Ongoing coaching and collaboration with peers Qualifications: Excellent communication and listening skills Patient, dependable, and comfortable working independently Organized and detail-oriented when handling client needs Willingness to complete licensing (we’ll guide you through it) Customer service, call center, or client support experience is an asset Must be legally authorized to work in Canada or the U.S.

To apply: https://weworkremotely.com/remote-jobs/ail-remote-customer-service-rep

Headquarters: California

We’re looking for motivated and caring individuals who want to build a meaningful career helping families with their insurance and financial protection needs. This is a fully remote role with full training and support provided. Duties: Communicate with clients by phone, video, and email in a professional, friendly manner Answer questions and guide clients through available protection options Provide clear information and help clients understand their choices Maintain accurate records and complete required forms/documentation Work with team members to ensure clients receive timely service and support Benefits: Remote Flexibility – Work from home with a supportive online team Full Training & Mentorship – No previous experience required Steady Career Growth – Opportunities for advancement based on performance Compensation & Stability – Commission with bonuses and renewals, plus consistent support from leadership Positive Team Culture – Ongoing coaching and collaboration with peers Qualifications: Excellent communication and listening skills Patient, dependable, and comfortable working independently Organized and detail-oriented when handling client needs Willingness to complete licensing (we’ll guide you through it) Customer service, call center, or client support experience is an asset Must be legally authorized to work in Canada or the U.S.

To apply: https://weworkremotely.com/remote-jobs/ail-customer-service-representative-remote

Headquarters: Estonia

URL: https://haut.ai

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we are positioned at the intersection of two explosive growth markets: AI and beauty tech.

We are looking for a highly motivated Account Manager to ensure the long-term success of our customers. In this role, you will act as a trusted advisor, guiding clients through onboarding, adoption, and continued engagement with our AI skin analysis technology. You will be responsible for building strong relationships, driving customer satisfaction, and ensuring that our clients maximize the value of Haut.AI’s solutions.

What You’ll Do:

• Develop and maintain strong relationships with assigned customers, becoming a trusted advisor and point of contact.
• Proactively engage with customers to understand their goals, needs, and challenges, and align our products to meet those requirements.
• Onboard new customers, ensuring a smooth and efficient implementation process.
• Regularly check in with customers to monitor their satisfaction and address any concerns or issues.
• Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for customer needs and drive product improvements.
• Provide ongoing training and support to our customers to maximize their utilization of our products/services.

What will help you thrive in this role:

• 4+ years of experience in Customer Success or Account management roles in a software or SaaS business.
• Good knowledge of eCommerce and popular platforms.
• Strong communication and interpersonal skills, with the ability to build rapport and trust.
• Proven track record of managing a portfolio of accounts and driving customer satisfaction.
• Excellent problem-solving skills and the ability to navigate challenging situations.
• Understanding of SaaS business models and AI technologies.
• Good command of the English language, other languages are a plus.

Nice to have:

• Experience in automating the collection and monitoring of customer health scores
• Proficiency in integrating CRM systems with existing company infrastructure

Why Join Haut.AI?

• Competitive base salary and clear bonus structure
• Fully remote position with flexibility across EU time zones
• Paid PTO
• Be part of a pioneering company revolutionizing the BeautyTech space
• Work in a collaborative, innovative, and supportive team environment
• Make a tangible impact on product development and company growth
• Direct impact on company strategy and market expansion
• Opportunity to grow your skills and expertise at the intersection of science and beauty

To Apply:

Please submit your CV for applying. We look forward to hearing from you!

To apply: https://weworkremotely.com/remote-jobs/haut-ai-account-manager

Headquarters: Boston

URL: https://communityphone.org

To apply: https://weworkremotely.com/remote-jobs/community-phone-customer-support-representative-egypt

Headquarters: Texas

Position Title: Intake Specialist (Client Service Sales) – Remote

Description

Intake Specialist (Client Service – Sales)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life!

• Fast-paced, professional environment;
• Fulfilling, challenging, and rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off (FT only);
• Great Medical Benefits Package (FT only);
• Wellness Program (FT only);
• Competitive Salary $14.50-$16.50 per hour DOE
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary – employee contributions not required!)

As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.

In this role you will:

• Build the initial client relationship and confidence in our firm with every prospective client interaction
• Take calls per day in a professional inbound/outbound call center environment
• Sign up 4 new cases per day to the firm
• Be expected to meet occupancy and adherence goals
• Be expected to maintain a minimum call quality score of 90%
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Use good judgment to discern what issues may be urgent and need a managers or directors attention immediately

To be successful as an Intake Specialist you will need:

• High School Diploma; Degree preferred; or equivalent combination
• Call center and customer service experience
• Strong people skills
• Excellent telephone, communication, and active listening skills
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
• Minimum 40 WPM typing speed
• Multi-tasking skills and the ability to work well under pressure
• Detail oriented
• Excellent spelling and grammar
• Problem analysis and problem-solving
• Self-motivated, self-disciplined, able to work with little supervision
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Has professional manner and high energy level, exhibits a positive attitude
• Strong organizational skills
• Good time management skills
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Ability to work remotely from home as needed per business needs (see remote requirements)
• Sales experience a plus
• Fluent Spanish a plus

Minimum Requirements for a Remote Home Office Intake Specialist:

• Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
• Camera – internal to computer or external
• Fast internet connection (20MB+)
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Reside in Texas

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To apply: https://weworkremotely.com/remote-jobs/heard-smith-llp-intake-specialist-client-service-sales-remote-5

Headquarters: Texas

Position Title: Intake Specialist (Client Service Sales) – Remote

Description

Intake Specialist (Client Service – Sales)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life!

• Fast-paced, professional environment;
• Fulfilling, challenging, and rewarding;
• Great team environment;
• Paid Holidays, Accrued Paid Time Off (FT only);
• Great Medical Benefits Package (FT only);
• Wellness Program (FT only);
• Competitive Salary $14.50-$16.50 per hour DOE
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary – employee contributions not required!)

As the Intake Specialist you are the first point of contact for potential clients who are seeking Social Security Disability (SSD) and/or Social Security Income (SSI) assistance. In a call center environment, you will guide potential clients through a screening process (triage) to determine eligibility for SSD/SSI and if eligible, invite them to become a client. You will assist clients in the completion of initial applications as well as addendums and updates for submission to the Social Security Administration.

In this role you will:

• Build the initial client relationship and confidence in our firm with every prospective client interaction
• Take calls per day in a professional inbound/outbound call center environment
• Sign up 4 new cases per day to the firm
• Be expected to meet occupancy and adherence goals
• Be expected to maintain a minimum call quality score of 90%
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Use good judgment to discern what issues may be urgent and need a managers or directors attention immediately

To be successful as an Intake Specialist you will need:

• High School Diploma; Degree preferred; or equivalent combination
• Call center and customer service experience
• Strong people skills
• Excellent telephone, communication, and active listening skills
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office, Outlook). Including the ability to learn new programs easily
• Minimum 40 WPM typing speed
• Multi-tasking skills and the ability to work well under pressure
• Detail oriented
• Excellent spelling and grammar
• Problem analysis and problem-solving
• Self-motivated, self-disciplined, able to work with little supervision
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Has professional manner and high energy level, exhibits a positive attitude
• Strong organizational skills
• Good time management skills
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Ability to work remotely from home as needed per business needs (see remote requirements)
• Sales experience a plus
• Fluent Spanish a plus

Minimum Requirements for a Remote Home Office Intake Specialist:

• Computer with up-to-date operating system (No Macs, Chromebooks, Tablets)
• Camera – internal to computer or external
• Fast internet connection (20MB+)
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Reside in Texas

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To apply: https://weworkremotely.com/remote-jobs/heard-smith-llp-intake-specialist-client-service-sales-remote-4

Headquarters: United Kingdom

URL: https://www.zapiet.com/

• A patient, empathetic professional with a great sense of humour
• Exceptional written and verbal communication skills in English
• Tech-savvy and proficient with SaaS applications
• Proven Shopify experience
• Familiarity with Microsoft Teams and O365 suite applications 
• Flexibility to work across Americas timezone, including weekend availability
• Strong independent working style with high self-motivation
• Availability in later Americas time zones

• Fluency in a second (or third) language
• Additional e-commerce platform experience

• Provide comprehensive customer support across multiple channels: 
  • Email
  • Live chat
  • Social media
  • Telephone support
• Conduct personalized onboarding and setup sessions via video calls
• Develop and maintain help documentation and tutorials
• Analyse and track feature requests and support trends
• Contribute to continuous improvement of our support processes

• Work with a self-funded, profitable company that prioritizes customer success
• Collaborate with an international team spanning 15 countries
• Make a meaningful impact on company growth
• Enjoy a dynamic, meeting-light work environment
• Opportunity for significant personal and professional development

• Supporting over 10,000 merchants worldwide
• Team members in 15 countries
• 24/7 coverage across global time zones
• Cutting-edge e-commerce solutions

To apply: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-americas