Remote Jobs

Headquarters: Atlanta, Georgia, United States

URL: http://sparsolutions.com

At SPAR, we help clients scale and grow by delivering cutting-edge Salesforce solutions that improve both Customer and Employee experiences. Our consulting practice is expanding rapidly, serving as a trusted partner for complex solutions across Health & Life Sciences, Contact Centers, Field Service, and emerging AI technologies including Agentforce and Data Cloud.

We are seeking a Senior Business Analyst who combines strategic thinking with hands-on business analysis expertise. This role is central to shaping and delivering requirements that ensure measurable business impact and long-term client success.

The Senior Business Analyst (BA) serves as the bridge between business needs and Salesforce solution delivery. This role requires expertise in eliciting, documenting, and managing requirements while collaborating with stakeholders and development teams. The ideal candidate will demonstrate consultative leadership, understanding of the business process, strong communication, and the ability to manage requirements across both Agile and strict SOW-driven environments.

KEY RESPONSIBILITIES:

Business Analysis & Requirements Management

• Gather, analyze, and document Salesforce-specific business requirements, ensuring clarity and completeness.
• Develop user stories, epics, acceptance criteria, and process flows aligned with Salesforce best practices.
• Gather explicit requirements while probing into underlying business needs, consistently asking “why” behind requests.
• Ensure requirements emphasize standard Salesforce functionality before considering custom development.
• Maintain requirements traceability from discovery through delivery and UAT.

Stakeholder Engagement & Communication

• Lead workshops, discovery sessions, and backlog refinement meetings to align on scope.
• Collaborate with clients, architects, developers, and delivery leads to clarify needs and feasibility.
• Proactively communicate risks, dependencies, and requirement gaps with stakeholders.

Agile & Project Collaboration

• Actively participate in Agile ceremonies (planning, stand-ups, refinements, retrospectives).
• Partner with developers and testers to ensure stories are clear, testable, and aligned with Salesforce capabilities.
• Support SOW-driven projects by aligning deliverables directly to contractual commitments.

Solution & Process Evaluation

• Validate Salesforce solutions through UAT, ensuring they meet business needs and enhance user adoption.
• Analyze processes, identify optimization opportunities, and recommend Salesforce-native improvements.
• Provide UI/UX input, leveraging standard usability practices to enhance adoption.

Documentation & Deliverables Quality

• Create high-quality deliverables: BRDs, FRDs, user stories, wireframes, process flows, acceptance criteria.
• Independently produce wireframes and diagrams to reduce reliance on others.
• Ensure documentation supports smooth handoffs and knowledge transfer.

Training & Adoption Support

• Develop and deliver training materials, FAQs, and enablement content for end users.
• Conduct user training sessions and support post-go-live adoption.

Continuous Improvement & Leadership

• Stay current on Salesforce releases and best practices to enhance consulting recommendations.
• Mentor junior BAs and contribute to internal knowledge-sharing.
• Act as a trusted advisor by balancing agility with contractual precision

What Success Looks Like:

Success in this role is defined by the ability to:

• Deliver clear, testable, and high-quality requirements that enable smooth solution delivery.
• Build trusted relationships with clients and delivery teams through proactive communication and leadership.
• Serve as the primary source of clarity for requirements, minimizing rework and ambiguity.
• Demonstrate agility in working across multiple engagements while ensuring contractual compliance.
• Consistently support client adoption and realization of business value from Salesforce solutions.

• 8+ years of experience in the software development life cycle, with 6+ years as a Business Analyst.
• Experience in a consulting environment with SOW-based engagements.
• Strong knowledge of Salesforce Sales and Service Cloud; exposure to Health Cloud or other healthcare-related domains preferred.
• Proven ability to create BRDs, FRDs, process maps, UML diagrams, and user stories independently.
• Strong facilitation, UI/UX awareness, communication, and stakeholder management skills.
• Salesforce certifications (Admin, Business Analyst, or Cloud Consultant) preferred.
• Bachelor’s degree in Business, Information Systems, or related field.

To apply: https://weworkremotely.com/remote-jobs/spar-solutions-salesforce-product-owner

Headquarters: Remote

URL: http://yitroglobal.com

To apply: https://weworkremotely.com/remote-jobs/yitrobc-veeva-crm-veeva-vault-admin

Headquarters: Remote, Akron, Ohio, United States

URL: http://servicenow.com

To apply: https://weworkremotely.com/remote-jobs/servicenow-sr-crm-account-executive-midwest-state-local-government

Headquarters:

URL: http://outsourceaccess.com

This is a remote position.

Requirements

• 2–4+ years of proven experience in CRM, email marketing, or marketing automation, with a strong track record of managing campaigns from strategy to execution.

• Hands-on expertise with at least one major CRM or email automation platform — such as Klaviyo, HubSpot, ActiveCampaign, or Mailchimp.

• Deep understanding of segmentation, customer journey mapping, A/B testing, and campaign optimization.

• Excellent copywriting and editing skills, with the ability to craft engaging, brand-aligned content that drives clicks and conversions.

• Strong analytical mindset with experience tracking and interpreting metrics such as open rates, CTR, conversions, retention, and LTV to guide strategy.

• Effective project management skills, able to coordinate multiple campaigns, timelines, and stakeholders simultaneously.

• Knowledge of email deliverability, list hygiene, and compliance standards (CAN-SPAM and other best practices).

• Exceptional attention to detail, ensuring every email is proofed for links, images, and formatting consistency across devices and email clients.

Benefits

• Health and Wellness: Comprehensive HMO coverage for you and your dependents.
  
• Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
  
• Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
  
• Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
  
• Government Benefits: Full support for required government benefits.
  

Supplemental Pay Types

• 13th Month Salary: A festive bonus to celebrate the year’s hard work.
  
• Overtime Pay: Compensation for your extra effort and time.
  
• Night Differential: Additional pay for working late hours or shifts.
  
• Incentives: Performance-based incentives to reward your contributions and achievements
  

To apply: https://weworkremotely.com/remote-jobs/outsource-access-virtual-assistant-crm-specialist

Headquarters: 4810 Eastgate Mall, San diego, CALIFORNIA, United States

URL: http://servicenow.com

To apply: https://weworkremotely.com/remote-jobs/servicenow-senior-product-marketing-manager-sales-crm

Headquarters: Montreal, Canada

URL: https://www.contentjet.com

Customer Success Manager (Account Management Focus)
Remote – Full Time

Are you a strong Account Manager who knows how to own client relationships, drive retention, and deliver results in a fast-paced creative environment? Do you thrive on structure, communication, and long-term client success? Then you might be the Customer Success Manager we’re looking for at ContentJet.

About ContentJet

ContentJet is a global UGC production company powering high-performance ad creatives for mobile apps, SaaS brands, and fast-scaling e-commerce companies. We combine human creativity, AI-powered production, and strategic testing frameworks to deliver content that performs. Our team spans 14+ countries and works with top brands across TikTok, Meta, and paid social.

The Role: Client Ownership + Retention + Growth

This role is ideal for someone with Account Management experience who wants to go beyond check-ins and reporting. You’ll own client accounts from onboarding through delivery, retention, and growth. You’ll work cross-functionally with Creative Directors, Production Managers, and Editors to keep projects moving—and ensure clients get results worth renewing for.

What You’ll Do

You will:

• Manage and grow a portfolio of client accounts

• Lead onboarding, weekly check-ins, and performance review calls

• Act as the single source of truth for client goals, priorities, and deliverables

• Keep production aligned with client expectations and strategy

• Proactively identify risks, manage challenges, and solve problems before they escalate

• Ensure on-time delivery through strong project communication

• Translate client feedback into clear tickets and actionable briefs

• Present creative updates and campaign insights with clarity and confidence

• Drive retention by delivering exceptional client experience and strategic value

• Identify upsell/cross-sell opportunities and expand accounts

Who You Are

• 2–4 years experience in Account Management or Customer Success

• Agency experience is a big advantage (creative, media, UGC, or influencer marketing)

• Strong communication—clear, confident, and professional

• Excellent at managing multiple accounts and priorities

• You own client outcomes—not just tasks

• Calm under pressure, solution-oriented mindset

• Fluent in English (Spanish or French is a big bonus)

• Familiar with production workflows, UGC, and content strategy is a plus

Tools You’ll Use

• Monday.com

• Slack

• Google Suite

• CRM tools (HubSpot/Pipedrive a plus)

• Loom

• Notion

Compensation + Growth

• Base Salary: $25,000–$30,000 USD/year

• Performance Bonuses: 10–20%

• Career Path: Senior CSM → Lead CSM → Head of Customer Success

• Remote Role – work from anywhere

• High ownership – real impact on client growth and retention

Why Join ContentJet

• Fast-growing company with elite performance standards

• Work directly with international brands and high-growth startups

• Be part of a creative-driven environment (UGC + AI + paid social)

• Work with an ambitious, no-drama, high-speed culture

To apply: https://weworkremotely.com/remote-jobs/contentjet-inc-customer-success-manager-needed

Headquarters: Remote

URL: https://flightcx.com/

Flight builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs.

We’re on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike.

We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers.

What you’ll do: 

• Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
• Provide accurate information to customers by using a variety of digital tools
• Share suggestions for customer experience improvements with your team and client
• Work to meet and exceed productivity and quality goals
• Represent Flight to our clients in a professional and friendly manner

What we look for: 

• Prior customer support experience
• Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
• A high level of empathy and emotional intelligence
• Top-notch problem solving skills
• Adaptability and a growth-learning mindset
• Able and willing to work full-time on any shift
• Available to work Saturday or Sunday

What we offer:

• A flexible, remote work environment
• Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
• Learning and development programs so you can keep growing your skills and career
• Early stage startup with lots of opportunity for ownership and impact
• Paid time off

This role is specifically open to candidates in Honduras. To work at Flight, you must have a bank account that accepts ACH or wire transfers in United States Dollars (USDs). We recommend online banks, such as Wise, Mercantil, Facebank, and Payoneer, if you are looking for an option. These online banks are safe and secure and allow you to receive USD and transfer to your local bank.

Flight is an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

To apply: https://weworkremotely.com/remote-jobs/flight-cx-remote-customer-support-representative-honduras

Headquarters: Tallinn, Estonia

URL: https://toggl.com/jobs/

We are looking for an experienced Customer Support Agent to join our Support team and help thousands of users get the most out of Toggl Track and our growing Toggl Focus product.

You’ll become an expert in our established time-tracking tool while also supporting the evolution of our next-generation capacity planning and AI-powered productivity solution. This is a great opportunity for someone who enjoys helping users succeed, thrives in change, and wants to be part of a product in transformation.

The salary for this position is $59,000 annually, and we are committed to reviewing salaries every year based on company and individual performance.

You can work from anywhere in the world as long as your main location allows reliable coverage during 3pm–11pm UTC.

About the Team

We are a global team of 140+ awesome people working from over 40 countries around the globe. We hire globally, you work locally — in the heart of London, a beach outside of Río de Janeiro, or a quiet village near Florence, the choice is yours. Every few months we travel to meet up somewhere in the world and spend some quality time together. We place a huge amount of trust in our people, and we measure the outcomes rather than the work itself. Our values fuel our results.

The Role

As part of our Customer Support team, you’ll primarily support users of Toggl Track, our established time tracking product used by thousands of teams worldwide. You’ll also support the growing number of users adopting Toggl Focus, our new capacity planning and AI-powered productivity tool.

Over the next year, Focus will evolve into an all-in-one productivity solution and you’ll play an active role in that transition by helping users, gathering insights, and shaping the future of our support experience.

Your work goes beyond resolving tickets: you’ll identify user patterns, contribute to our Knowledge Base, provide product feedback to Product and Engineering, and help our user community thrive.

You’ll succeed in this role if you can deliver excellent support for an established product while staying curious and adaptable as new AI-powered tools evolve. You stay calm and empathetic with upset customers and can work through ambiguity when documentation is incomplete.

Your main responsibilities will be:

• Respond to customer inquiries via chat and email during 3pm–11pm UTC coverage hours
• Troubleshoot customer issues, reproducing and gathering relevant details before escalating to Engineering
• Engage with and moderate our growing user community
• Provide product feedback to Product and Engineering based on recurring user pain points
• Contribute to and maintain our Knowledge Base as the product evolves
• Stay up to date with product changes and share insights with the team

About you

We are looking for an empathetic problem-solver who takes pride in helping users and enjoys working in a fast-paced, evolving product environment, based somewhere that allows you to reliably cover 3pm–11pm UTC hours (8am–4pm Pacific / 10am–6pm Central / 11am–7pm Eastern).

In particular, we would love to hear from you if you have:

• 2+ years of experience in a customer-facing support role, ideally in a SaaS company
• Excellent written and verbal communication skills in English
• Strong troubleshooting skills: you ask clarifying questions, test things yourself, and share actionable details
• The ability to stay calm, patient, and empathetic even with frustrated users or when things are unclear, whether documentation is missing, features are changing, or processes are still taking shape.
• A collaborative and proactive mindset, able to work effectively in a remote, async-first environment

Bonus points for:

• Experience supporting AI-powered or analytics products
• Experience managing online communities (Reddit, Discord, Slack, or similar)
• Familiarity with time tracking, capacity planning, or project management tools
• Technical troubleshooting skills (API, integrations, browser debugging)
• Additional language skills (Spanish is a plus for our growing LATAM user base)
• Experience working in fully remote, asynchronous teams
• Participation in a product launch or transition phase

Benefits

• Freedom to choose when and how much you work – we only measure results
• 24 days of paid time off a year, plus your local holidays
• Unlimited sick leave
• In-person meetups for team-building (expenses covered)
• 4-6 weeks paid sabbatical (depending on the tenure)
• Laptop budget up to €2,500 and it renews every 3 years
• €2,000 budget to set up your home office, and additional €300 every year after 3 years of tenure
• €3,000 per year for co-working space membership and/or internet service at home
• €4,000 per year contribution to use for training, workshops, and conferences
• €2,400 per year contribution for any equipment or services to improve and/or maintain your physical and mental health
• Support for buying tools you need for doing your best work (even eyeglasses if you need a new pair)

To apply: https://weworkremotely.com/remote-jobs/toggl-customer-support-agent-americas-1

Headquarters: Tennessee

Job Description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Join Us as a Technical Support Advisor!

Location: Remote Call Center

Join Us as a Technical Support Advisor!

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team!

What You’ll Be Doing:

Customer Service Excellence:

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

Technical Support & Troubleshooting:

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

Adaptability in Communication:

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

Team Collaboration:

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

What We’re Looking For:

Customer Service Focus:

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

Technical Enthusiasm:

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

Resilience Under Pressure:

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

Learning & Growth Mindset:

• Open to feedback and coaching, with a drive to continuously improve and excel.

What You Bring:

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

What You’ll Get:

Competitive Pay:

• $17.31 per hour, with opportunities for performance-based incentives.

Comprehensive Benefits:

• Full health insurance package, including medical, dental, and vision coverage.

Cell Phone Perks:

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

Training and Growth:

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

Referral Bonuses:

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

Supportive, Inclusive Environment:

• Thrive in a dynamic virtual work environment with a team that’s dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

Remote Work Requirements

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Why You’ll Love Working Here:

At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you’re driven by curiosity, passion, or technical expertise , you’ll find the perfect space to grow and succeed with us.

Ready to Take the Next Step?

Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences!

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

To apply: https://weworkremotely.com/remote-jobs/vxi-global-solutions-technical-support-advisor-work-from-home

Headquarters: Daytona Beach, FL, USA

URL: http://bridgespecialtygroup.com

To apply: https://weworkremotely.com/remote-jobs/bridge-specialty-group-dynamics-crm-developer