zubair2820@yahoo.com

Headquarters: Delaware, United States

URL: http://www.ciloo.com

We are currently seeking a passionate and organized Customer Success Manager to join our global team. This is a remote position for candidates based in the United States or Canada.

Customer Success in Ciloo

​​Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving massive value from our service and continue to purchase on a recurring basis. As such, we need a manager to own driving success for our customers. This role includes responsibilities for a broad range of Customer Success activities (on-boarding, support, services, adoption, advocacy, retention, + more).

Responsibilities

• Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers

• Manage all post-sales activity for customers through strong relationship-building, product knowledge, planning, and execution

• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

• Ensure that a plan is in place with each customer for deployment, change management, and adoption programs

• Increase customer retention by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes

• Track accounts to identify churn risk and work actively to eliminate that risk

• Partner with Sales and Professional Services to develop a plan for making our product a part of each customer’s core architecture

• Simultaneously manage multiple customers who are at different points on the account lifecycle

• Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency

• Engage in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas

Role-Specific Competencies

• 4+ years experience in customer-facing organizations

• 2 years proven experience in project management

• Ability to manage influence through persuasion, negotiation, and consensus-building

• Ideally, a combined background of post-sale and sales experience

• You have a track record of delivering value to complex enterprise customers with large employee bases 

• Strong empathy for customers AND passion for revenue and growth

• Exceptional communication skills at all levels. High proficiency in written and spoken English

• Ability to prioritize tasks and manage time effectively.

• Self-motivated and proactive, with a flexible and adaptable approach.

• Detail-oriented, efficient, and honest with high integrity.

• Calm under pressure, with strong listening skills.

• Deep understanding of value drivers in recurring revenue business models

• Analytical and process-oriented mindset

• Demonstrated desire for continuous learning and improvement

• Enthusiastic and creative with the ability to inspire others

• Excellent team player who is solution-driven, not problem-driven.

More on Ciloo’s values and ways of working

• How we work

• Ciloo culture

To apply: https://weworkremotely.com/remote-jobs/ciloo-inc-customer-success-manager

Headquarters: Nantes, France

URL: https://crisp.chat

The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

The position is fully remote.

What We’re Looking For

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. 
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellent communication and problem-solving skills.
• Bonus: proficiency in a second language.

What Makes Crisp Special?

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

Who Can Apply?

• Must be located within the UTC-4 or UTC-3 timezones.
• Immediate availability is a plus.
• The position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices

Compensation & Perks

• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile
• Healthcare covered (depending on your country’s regulations).
• Budget for home-office equipment to help you set up a comfortable remote workspace.
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility.

To apply, please submit your CV and a brief explanation of your motivations in English by clicking the “Apply” button.

To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-english-other-language-utc-4-or-utc-3

Headquarters: Hong Kong

URL: https://froonze.com

This is a technical role. If you don’t possess basic HTML/CSS/JS skills, please do not apply.

____________________________

We are a small team of four people who have been building tools for Shopify merchants for four years. We’ve been growing steadily and have now reached a point where we need our second customer support representative.

We take customer support very seriously, as evidenced by our app’s excellent rating. Now we are ready to take our customer support to an even higher level.

Your main responsibility will be communicating with customers and helping them solve technical issues. But you will also have the opportunity to try yourself in other aspects of the business. Initiative is always welcome here. It’s easy to carve out your own new role if it brings value to the company.

Besides customer support tasks, we are currently in urgent need of people who:

1. Can research and write excellent technical articles
2. Have Reddit marketing experience
3. Have in-depth SEO knowledge and experience
4. Have basic video production skills to produce technical screencasts
5. Have a good eye for design and can potentially design web pages and illustrations

If you are good at any of the above, please let us know in your application and include relevant samples.

Some of the most important duties:

• Communicating with customers via live chat or email and resolving any problems they have
• Continuously learning about the features of our app and the broader Shopify ecosystem to better assist customers
• Summarizing product feedback from merchants and suggesting new ideas for product improvements
• Performing manual app tests for new feature releases
• Handling some non-CS tasks (e.g., researching tools, writing blog posts, creating mockups). These tasks will be assigned based on your natural abilities and interests.

Must have:

• Knowledge of basic HTML/CSS/JS and a willingness to learn more if needed
• Superb written and verbal communication skills
• Enjoy talking to people and solving their problems
• Ability to handle “hard” customers (we have very few of those though 😊)
• Proficiency in discussing technical concepts at a high level
• Ability and willingness to write technical documentation/articles
• Willingness to perform non-CS tasks (we are a small startup and we all wear multiple hats)
• Willingness to have at least a 4-hour overlap with GMT+7, between 9am–6pm

Nice to have:

• Experience working with Shopify, especially in theme development/customization
• Experience working with B2B SaaS
• Additional languages (especially French, Spanish, and Italian)
• Any other skills useful in a startup (e.g., marketing, SEO, video editing, etc.)

Salary:

Negotiable

To apply: https://weworkremotely.com/remote-jobs/froonze-technical-customer-support-representative-for-a-shopify-app-1

Headquarters: Nantes, France

URL: https://crisp.chat

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared!
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellent communication and problem-solving skills.
• Bonus: proficiency in a any additionnal european language.

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

• In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI).
• Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.

• Must be located within the EU timezone.
• Immediate availability is a plus.

• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility

To apply: https://weworkremotely.com/remote-jobs/crisp-customer-support-specialist-eu-timezone

Headquarters: Germany Hamburg

100% Remote innerhalb der EU (außer Deutschland)
Projektstart: Januar – wir suchen 150 neue Partner!

Die hey contact heroes starten ein neues, großes Mobilfunk-Projekt im Bereich Prepaid Kundenservice – und dafür suchen wir zuverlässige, motivierte Freelancer, die uns langfristig unterstützen.

Wenn Du innerhalb der EU (aber nicht in Deutschland) lebst und Lust hast, als professioneller Customer-Service-Partner mit uns durchzustarten, bist Du bei uns genau richtig!

Aufgaben

Was Dich erwartet:

• Freundliche und lösungsorientierte Bearbeitung von Inbound-Anrufen rund um Prepaid, Tarifthemen, SIM-Karten, Aufladungen & technische Basisfragen.
• Strukturierte Prozesse, klare Vorgaben und ein professionelles Projektumfeld.
• Flexible Arbeitszeiten im Rahmen des Projekts – ideal für Freelancer, die ihre Zeit selbst planen.
• Faire Vergütung pro Stunde oder pro Produktivminute (je nach Projektmodell).
• 100% Remote – Du arbeitest von Deinem Standort innerhalb der EU aus.

Schulungsstart im Januar, Februar oder März 2026, sichere Dir frühzeitig Deinen Platz:

Wir bieten mehrere Schulungsrunden im Januar, Februar und März 2026 an, jeweils begrenzt auf eine fixe Anzahl Teilnehmer. Achtung: Die Schulungen finden 8-10 Tage tagsüber in Vollzeit statt mit 8 Stunden.

Qualifikation

Was Du als Freelancer unbedingt mitbringen solltest:

1. Rechtliche & formale Voraussetzungen

• Gewerbeanmeldung / Selbstständigkeit in einem EU-Land (Pflicht)
• Gültige Umsatzsteuer-ID (USt-IdNr.), um ordnungsgemäße Rechnungen an uns ausstellen zu können
• Wohnsitz in einem EU-Mitgliedsstaat (außer Deutschland)
• Fähigkeit zur Ausstellung von monatlichen Rechnungen
• Einhaltung von Datenschutz, Vertraulichkeit und NDA-Anforderungen
• Eigenständige Organisation Deiner Arbeitszeiten und Kapazitäten

2. Fachliche & persönliche Anforderungen

• Deutschkenntnisse auf C1-Niveau oder höher
• Erste Erfahrung im telefonischen Kundenservice von Vorteil
• Professionelle Kommunikation, Zuverlässigkeit und hohe Serviceorientierung
• Selbstständige Arbeitsweise und hohe Prozessdisziplin
• Langfristige Bereitschaft zur Projektmitarbeit

3. Technische Voraussetzungen

• Leistungsstarke und stabile Internetverbindung (mind. 50 Mbit/s)
• Professionelles Headset, zwei Monitore, Webcam
• Ruhiger, ungestörter Arbeitsplatz im Home-Office
• Fähigkeit, unsere Tools & Systeme sicher zu nutzen

4. Verfügbarkeit

• Regelmäßig planbare Verfügbarkeiten und Kapazitäten
• Verlässliche Teilnahme an allen Schulungstagen
• Bereitschaft zu Schichten innerhalb der Projekt-Öffnungszeiten

Benefits

Deine Vorteile

• Langfristiges Großprojekt mit hoher Planungssicherheit
• Faire Vergütung (Stunden-/Produktivminutenmodell, je nach Projekt)
• Moderne Tools, klare Prozesse, professionelles Umfeld
• Enger Austausch und Support durch unser erfahrenes Team
• Flexibilität in der Kapazitätsplanung – ideal für Freelancer

Über uns

Die hey contact heroes sind ein internationaler Customer-Service-Dienstleister mit über 550 Kolleginnen und Kollegen in 17 Ländern. Wir arbeiten seit Jahren erfolgreich mit EU-Freelancern zusammen und bieten moderne, skalierbare Remote-Prozesse in hoher Qualität.

Bereit für eine professionelle Zusammenarbeit?

Dann bewirb Dich jetzt – wir freuen uns darauf, Dich im Projekt zu begrüßen!

To apply: https://weworkremotely.com/remote-jobs/hey-contact-heroes-gmbh-freelancer-kundenberater-in-m-w-d-inbound-mobilfunk-prepaid

Headquarters: United States

URL: https://seisecure.com/

We are seeking a dependable and customer-focused Customer Service Representative to support daily client interactions and ensure a positive customer experience. The ideal candidate is organized, professional, and able to communicate clearly across phone, email, and online channels. This role requires strong attention to detail, problem-solving skills, and the ability to manage multiple inquiries efficiently in a remote environment.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, chat, or ticketing systems.
• Provide accurate information regarding products, services, orders, and company policies.
• Resolve customer issues by identifying the root cause, proposing solutions, and ensuring timely follow-up.
• Process requests such as account updates, order adjustments, or service appointments.
• Maintain accurate documentation of customer interactions in the CRM or ticketing platform.
• Escalate complex cases to the appropriate department while ensuring smooth handoff and communication.
• Monitor open cases and ensure resolution within established service-level timelines.
• Support administrative tasks such as data entry, scheduling, and record maintenance when required.
• Uphold company service standards and contribute to continuous improvement of internal processes.

Required Qualifications

• High school diploma or equivalent (Associate’s degree preferred).
• Less than a year of experience in customer service, call center support, or administrative support.
• Excellent written and verbal communication skills.
• Comfortable managing a high volume of inquiries with accuracy and professionalism.
• Proficient with computers, basic office applications, and CRM/customer service software.
• Strong organizational skills and the ability to multitask.
• Ability to work independently in a remote environment.

To apply: https://weworkremotely.com/remote-jobs/systems-engineering-inc-customer-service-representative

Headquarters: USA

URL: https://bestestimatepro.com

To apply: https://weworkremotely.com/remote-jobs/best-estimate-pro-1000-weekly-virtual-assistant

Headquarters: United States

URL: https://seisecure.com/

We are seeking a highly organized and dependable Administrative Assistant to support the smooth operation of our day-to-day business activities. The ideal candidate will provide essential administrative support to management and staff, ensuring that workflows remain efficient and professional communication is maintained across departments.

This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. You will be responsible for handling a variety of administrative and clerical tasks to support the organization’s goals.

To apply: https://weworkremotely.com/remote-jobs/systems-engineering-inc-administrative-assistant

Headquarters: Cyprus

URL: https://craegroup.com

CRAE GROUP is one of the fastest-growing B2B service providers based in Cyprus. We develop, maintain and deploy various IT and customer based services to numerous businesses in various industries around the world.

Founded in 2018, our continuous energy and efforts aim towards becoming a leading service provider, with an already impressive growth since our launch. We are a young, dynamic team who enjoy working in tech among creative and talented individuals.

Our asset is the great people within our company with a unique approach on how to properly maintain our services and products.

We are looking for talented Customer Support Representative to join our team remotely.

Monthly salary range: €1,400-€2,000 (gross) + performance bonus
Depending on experience and performance.

Work schedule: 4 days on, 4 days off.

An option of 2 shifts to be permanently put on: 10:00-20:00 or 20:00-10:00 (Cyprus local time).

Job Description & Responsibilities:

• Communication with customers through live chat and e-mails.
• Maintain prompt and empathetic attitude towards customers.
• Acknowledge and resolve customers’ issues and queries.
• Keeping up to date with products terms, offers and functions.
• Report and escalate advanced customer queries to the relevant departments.
• Perform first-step investigations on queries and issues.

Experience and qualifications:

• Proficiency in both written and verbal English, with excellent language skills.
• Strong communication abilities, enabling effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to perform effectively within a multitasking work environment.
• 2+ years experience in online customer support is mandatory.

What We Offer:

• A competitive and attractive remuneration package that values your skills and contributions.
• The chance to join a dynamic, forward-thinking European company and play a key role in its success.
• Performance-based monthly bonuses.
• Flexible remote work.

We look forward to hearing from you!

Please note: Due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for your understanding.

To apply: https://weworkremotely.com/remote-jobs/crae-group-ltd-customer-support-agent-remote

Headquarters: Vancouver, BC, Canada

URL: http://copilotai.com

The Opportunity

Join CoPilot AI, a $10M ARR leader in LinkedIn automation. We are evolving into HeyStack, the next generation of Agentic AI for sales.

We are looking for a Customer Success Manager to join our remote team.

This is a stable, long-term role for a professional who loves the intersection of helping customers and driving revenue. You will manage a portfolio of 150–250 clients, ensuring they succeed with our tools and grow their accounts over time.

If you are fascinated by AI, comfortable with revenue goals, and want to build a career in North American SaaS, this is your home.

What You Will Do

Champion Retention

• Secure the renewal. You own the customer lifecycle.

• Proactive health checks. Monitor usage trends and intervene early when customers aren’t seeing results.

• Solve problems. Turn at-risk accounts into happy, long-term partners.

Teach Strategy

• Drive experimentation. Our AI generates the copy, but you guide the strategy. You will coach users to test different target audiences, run multiple campaigns, and double down on the segments that deliver the best results.

• Master the tools. Teach users how to navigate LinkedIn Sales Navigator and leverage our AI agents for maximum impact.

• Drive outcomes. Help users interpret campaign data to identify what’s working and optimize for more replies.

Grow Your Portfolio

• Achieve expansion goals. You have a monthly target for growing your book of business.

• Uncover value. Identify opportunities to upgrade seats, switch to annual plans, or ask for referrals based on customer success.

Navigate Platform Strategy

• Guide the user. LinkedIn’s ecosystem changes often. You will help users adapt their settings and habits to keep their accounts healthy.

• Educate on safety. Teach best practices for safe, sustainable automation.

Lead the Future (HeyStack)

• Drive evolution. You will help migrate users from our legacy tool to our new AI Agent platform.

• Facilitate adoption. Ensure users understand and love the new technology.

Who You Are

• You have a Commercial Mindset. You may have experience as an SDR, Account Manager, or a Quota-Carrying CSM. You understand that a renewal is a commercial conversation.

• You are an AI Enthusiast. You use ChatGPT, Gemini, or Claude, to make your life easier. You are eager to become an expert in Agentic AI.

• You are Composed. You handle high volume and urgent customer needs with grace. You don’t take frustration personally; you look for the solution.

• You are Consultative. You understand why some sales messages work and others fail. You can explain “Boolean search” simply.

• You are Nearshore. You are based in LatAm or Eastern Europe and can align your schedule with EST or PST business hours.

The Non-Negotiables

• Experience: 1–3 years in a B2B customer-facing role (SaaS preferred). You have successfully managed a portfolio or a quota.

• Communication: C1/C2 English proficiency. You can write nuanced, professional emails and handle complex conversations on Zoom confidently.

• Tech Savvy: You have used a CRM (HubSpot/Salesforce) and support tools (Intercom/Zendesk). You learn new software quickly.

• Setup: A professional remote workspace with stable, high-speed internet.

Why Join Us?

• Stable Base Salary: We pay a competitive monthly USD retainer (approx. 70% of your On-Target Earnings).

• Retention Bonus: Earn significantly for keeping your portfolio churn low (<7%).

• Expansion Bonus: Earn on every dollar of expansion revenue you generate.

• Accelerator: Exceed your monthly goal and your commission multiplier increases to 1.5x (Uncapped).

Career Growth: You will become one of the first experts in Agentic AI Sales, a skill set that will define the next decade of tech.

To apply: https://weworkremotely.com/remote-jobs/copilot-ai-customer-success-manager-remote-usd-stable-base-performance-bonuses