zubair2820@yahoo.com

Headquarters: Denmark

URL: https://baymard.com/

Do you enjoy communicating with customers worldwide and providing thoughtful answers to their challenges?

We’re seeking a full-time, remote Customer Support Representative for our company.

Baymard Institute conducts large-scale UX research studies, sharing our findings through a bespoke B2B SaaS platform that serves 2,000+ retailer stores, brands, and agencies across 80+ countries — including 71% of Fortune 500 e-commerce companies. We’re fully distributed, with ~60 team members spanning America and Europe, all committed to advancing e-commerce UX.

What You’ll Do

Your role will be to deliver excellent customer support and ensure smooth interactions between Baymard and its global customers. This includes:

Customer Support & Communication

• Responding to customer questions related to their Baymard account, access, onboarding, or general support needs.

• Helping customers troubleshoot issues related to login, access rights, service activation, and organizational approval processes.

• Maintaining our high standard for clear, empathetic, and solution-oriented, written communication.

Internal Coordination

• Collaborating with the operations, sales, and finance teams to resolve customer-related issues.

• Assisting in organizing internal support workflows and helping improve processes as Baymard grows.

• Ensuring customer inquiries are handled efficiently and escalated appropriately when needed.

Your role may gradually expand to cover additional administrative or operational responsibilities depending on your interests and Baymard’s needs.

Who You Are

For this role, you should be deeply motivated by helping customers succeed and providing top-tier service — especially in writing. Your exact education/work experience is less important, but a background and experience with customer support is mandatory.

We will train you in all the processes you don’t already know. As such, a desire to learn, be pragmatic, and be solution-oriented with each customer is essential. Typically, our customers will have questions ranging from our product pricing, plan options, research methodology, technical issues, account changes, and more. You can expect to investigate issues in collaboration with colleagues in different departments and provide timely context and responses.

Familiarity with Hubspot (or a CRM platform) is a plus, but not a strict requirement. Currently, we use Hubspot to centralize our support inquiries among our teams. 

Your Daily Tasks

Your typical day-to-day tasks (80% of the time) will be:

• Manage Support Queue

• Case assessment and routing.

• Prioritize cases based on urgency and impact.

• Direct customer communication.

• Technical Assistance & Troubleshooting

• Conduct initial technical analysis and collaborative troubleshooting with clients.

• Configuration/navigation assistance.

• Knowledge Management

• Maintain a deep, technical understanding of all current and upcoming product features.

• Maintain and contribute to the customer-facing Knowledge Base/Help Center.

What You’ll Need

We’re looking for the following qualifications for this role:

• Service-minded: You enjoy helping customers navigate processes within their organization.

• A problem solver: Each customer may have unique internal systems, so you must be pragmatic and solution-oriented.

• Strong in written English: Nearly all communication (internal and external) is written and in English.

• Self-driven and organized: You can plan your own work and stay on top of open cases.

• Flexible: Our processes are evolving as we grow — you’ll help shape them.

• Comfortable with technology: You’ll work across multiple SaaS tools, and occasionally with spreadsheets (CSVs, Google Sheets).

• Patient: Some customer workflows (especially in large organizations) take weeks or months to resolve. Their support issues need monitoring and follow-up.

This role is based within the Commercial Operations team. However, as you are the front line responsible for assessing and accurately routing diverse incoming support cases, you will collaborate closely with Research, Engineering, Product, and Finance as well to ensure proper hand-offs and resolutions.

Practical Details

• Location: 100% remote, full-time position, from EU, UK, or IE. (Be mindful that the role requires daily overlap with team members and customers in US and European time zones.)

• Language: We expect you to be fully proficient in written English. Written English is critical to this role, and you will have to submit your application and cover letter in English.

• Salary: Based on qualifications.

• Start date: As soon as possible.

• Travel: Is limited; expect only 1-2 weeks of travel each year (often only in connection with the company-wide meetup).

• Company: Learn more about Baymard’s work culture and values here. Also, consider signing up for a free Baymard account to explore our product.

How to Apply

If you’re interested in this position, please apply by sending all of the following documents:

1. A cover letter written in English (PDF format; 1-2 pages) describing how you fit the role and qualifications. (Required.)

2. A CV/resume (PDF format) or a link to your LinkedIn profile. (Required.)

Send the above to customer-support2026@baymard.com.
(All applications and materials are treated confidentially.)

Deadline is January 4th, 2026 (end of day).

Sincerely,

Kristine Ingemod Andersen, Commercial Operations Lead at Baymard Institute

Referral Bonus: If this job isn’t you, but you know someone who’ll be the perfect fit, please send them the link to this page. If we end up hiring the person you referred, we’ll give you a 1-year access to a Baymard Core plan (normally $2,388/year).

To apply: https://weworkremotely.com/remote-jobs/baymard-institute-customer-support-representative

Headquarters: Creative Force

URL: https://www.creativeforce.team/

Are you commercially savvy, technically capable, highly organised and great with people? Do you speak fluent German and want to help clients get the most out of a world-class SaaS platform?

Then this is the role you have been looking for. Join a lean-by-design, fast-growth and globally recognised B2B SaaS company as a product specialist focused on the DACH+ markets.

Our much-loved products are in high-demand and proven to make a difference to our clients’ lives. You’ll be supporting these clients with everything they need to discover, use and ultimately advocate for our software products through clear pre-sales discussions, tight onboarding and responsive, friendly support.

SaaS experience (selling and/or supporting) is mandatory. Strong communication skills, patience, curiosity, keenness to learn, and friendliness are key to success in this role. A strong commercial instinct will set you apart.

Join our Rebel Alliance

Creative Force is experiencing tremendous growth and as we scale our efforts in 2025 and beyond, we’re looking for enthusiastic and commercially astute individuals to join our diverse team of Jedi.

You’ll be a respected member of our remote global Client Success team and will be well supported with the tools, knowledge and answers you need to provide exceptional levels of service.

In time, you’ll master the Force: knowing how to work across departments, align with different teams and draw on collective expertise to support our clients. You’ll have the backing you need at every turn to develop that understanding with confidence.

Responsibilities

• Help prospects find the specific value they seek (“this is the product you are looking for”)

• With our help, learn to be a product expert to confidently demonstrate and answer product questions with clients and prospects

• Respond accurately and quickly to client questions

• Onboard and support DACH+ clients in German and/or English

• Report recurring issues to improve the product experience

• Collaborate with our global team to stay on the leading edge

• Build trust through honesty, empathy, and reliability

Essentials

• You are a native German speaker with strong English (C2+)

• You live anywhere in the EMEA region (within UTC -1 to +4)

• Minimum 3 years SaaS experience in support, onboarding or pre-sales

• You’re a confident communicator, written and verbal

• You’re comfortable discussing product value and guiding decisions (no hard sell)

• Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don’t need to know how to work them but you must know about them (well enough)

• You’re process-driven, highly organised, and thrive in remote, tool-rich environments

• Working remotely suits you perfectly, your natural work ethic makes you a high performer!

• You have access to fast, reliable internet and a dedicated space to work without distractions

What we offer

• Genuine work-life balance, backed by an average team tenure of over 5 years
• 32 hour work week, Monday to Thursday
• 20 days paid annual leave
• 12 days paid public holidays (your local country/region public holidays)
• Your birthday is a holiday every year

• Commitment to continued learning and development
• A culture of promoting work life balance
• Access to mental health support

• Full-time role, based remotely anywhere within within UTC -1 to +4
• Competitive salary, indexed to your experience and location
• Budget for computer and office equipment (pending 6 month probationary period)

• Friendly, sociable, responsible, collaborative team (a great place to be)
• Respect for each other’s time, value and contribution
• Regular communication with global team via chat and video calls
• Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends
• Stable, bootstrapped, independent business (no VCs calling the shots)

How to apply

To apply: https://weworkremotely.com/remote-jobs/creative-force-saas-product-specialist-german-speaking-emea-1

Headquarters: 8608 Utica Ave Ste 220MM, Rancho Cucamonga, CA 91730, United States

URL: https://californiahardmoneylender.com

California Hard Money Lender is looking for a part-time/freelance Blog Writer to create clear, engaging content about hard money loans, real estate investing, and related mortgage topics.

What you’ll do:

• Write short and long-form blog posts for our website

• Research topics related to hard money, real estate, and lending

• Follow our brand voice and SEO guidelines

• Revise content based on feedback

Important: All blog content will be reviewed and vetted by a licensed mortgage broker for compliance and accuracy before publication. Your role is content creation, not providing individual financial or lending advice.

Ideal candidate:

• Strong writing skills and attention to detail

• Experience with finance, real estate, or mortgage topics (preferred but not required)

• Comfortable following strict guidelines and incorporating edits

• Reliable with deadlines and open to feedback

❗️How to apply (required):

Applications will not be accepted via email or phone.
Please apply only through this form:

https://forms.gle/79zS2uUMtKbDiDJf9

To apply: https://weworkremotely.com/remote-jobs/california-hard-money-lender-blog-writer

Headquarters: Cheyenne, WY

URL: https://remotetalentcloud.com/

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IMPORTANT! Please use this link to apply:
➡️ https://remotetalentcloud.com/apply/

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Description:

As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include:

• Responding to customer inquiries via phone, email, and/or chat
• Providing fast, friendly, and professional assistance
• Troubleshooting product and service issues to find optimal solutions
• Maintaining detailed and accurate records of customer interactions
• Staying up to date on client products, services, and policies to provide accurate information
• Collaborating with teammates and sharing feedback to continuously improve the customer experience

Requirements:

We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have:

• This is a fully remote position, but you must be located within the United States
• Fluent in speaking, writing, and reading the English language
• A reliable Internet connection and computer
• A positive, professional attitude and a passion for helping others
• The ability to work independently in a distraction-free home office
• Previous customer support experience is a plus, but not required

Why Apply:

• Fully remote: work from anywhere within the United States
• Full-time and part-time available
• Competitive hourly pay from $20/hr

How to Apply:

Please use this link to apply: https://remotetalentcloud.com/apply/

To apply: https://weworkremotely.com/remote-jobs/remote-talent-cloud-remote-customer-support-20-hr-united-states-1

Headquarters: 158 Mill St, Rahway New Jersey, 07065

URL: https://www.leisuremod.com

Position Overview:

As a Live Chat Customer Service Representative, you will be the first point of contact for customers browsing our online store. You’ll provide real-time support through our website’s chat platform—answering questions, assisting with orders, resolving issues, and delivering an exceptional customer experience that reflects the LeisureMod brand.

This role is 100% remote and ideal for someone who communicates clearly, types quickly, and enjoys a fast-paced digital environment.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat in a professional and friendly manner

• Assist customers with product information, order placement, shipping updates, and return/exchange support

• Troubleshoot customer concerns and escalate issues when necessary

• Maintain accurate and organized chat records within our CRM system

• Meet quality and response-time targets

• Provide feedback on recurring customer issues to help improve processes

Requirements:

• Previous experience in customer service, preferably in a live chat or e-commerce environment

• Strong written communication skills and excellent grammar

• Fast and accurate typing (30+ WPM preferred)

• Ability to multitask across multiple chat windows

• Reliable internet connection and quiet workspace

• Empathy, patience, and a customer-first mindset

• Ability to work scheduled shifts, including occasional weekends or holidays

How to Apply:

Please send your résumé to:

Email: sheila@leisuresmod.com

To apply: https://weworkremotely.com/remote-jobs/leisuremod-furniture-customer-service-representative

Headquarters: Lehi, UT USA

URL: https://gogoodjuju.com/

The Role:

-The role is a full-time website builder using Elementor in Wordpress, building websites for our clients.

The Person and Skills We Need:

-Someone who has great English (writing and speaking)  preferably without a very very strong accent (don’t let your accent worry you, it’s not critical, please still apply)

-Someone who can truly become dedicated to Goodjuju and motivated to grow themselves (skills, experience, pay) by helping Goodjuju grow and perform better

-Someone focused who genuinely cares and enjoys their work communicating with the team, clients, and potential clients

-Motivated to grow, make more money (base pay and bonuses), and improve your life while helping improve the life of the Goodjuju team and our clients

Your Work and Responsibilities:

  ✅  Creating designs and concepts for new/existing sites

  ✅  Collaborating with the other designers, developers, writers

  ✅  Using our systems and the info/content provided by clients to add to the website (we will teach you)

  ✅  Communicating with clients to suggest ideas, ask questions, etc (mostly email, some calls)

  ✅  Working at a reasonable pace as not to slow down the process of website builds

 ✅  Communicating with the COO and CEO on statuses and workload etc

 ✅  Providing new ideas/innovation to the COO and CEO

 ✅  Providing updates on projects to the COO and CEO

 ✅  Responsive to clients and internal team

—–

Full-Time Position and Pay – With Flexible Hours:

✅  6.5 hours per day (on average) M-F. We are not super strict on counting hours, we more expect hustle during your work time and getting things done

✅  We need someone who is excited to help make a difference with their efforts and be focused solely on Goodjuju. When we grow, you grow.

✅  No 2nd jobs/side hustles. We need your full energy and focus, and you’ll be paid more with the more that you do. You won’t need or want a second job 🙂

Pay, Bonuses, and Benefits for you:

      STARTING base pay around $1,900.00-$2,100.00/month (DOE and Results), paid in two payments each month. Multiple opportunities to earn more with good performance.

     Ability to earn raises at anytime by hustling, going above and beyond, and doing great work (we will notice this)

    Do your work when you want and from where you want (most hours). Flexible work/life balance.

    Low pressure work environment (no finger pointing, negativity, or micromanaging)

    A stable, consistent, growing company/team/family that will offer you a safe job with opportunities to grow, advance, and improve your life

    Profit sharing bonuses every quarter (earn profits like a part owner of the company)

    Paid Holidays (US and select Eastern European)

    10 paid days off per year

     20 days off unpaid per year

—–

There will likely be a paid trial period of 2-4 weeks for us both to get a feel for each other and make sure it’s a good fit mutually.

To apply: https://weworkremotely.com/remote-jobs/goodjuju-marketing-crm-manager

Headquarters: US

URL: https://www.solidcommerce.com/

Our Services & Support Culture: 
• We are a team of dedicated, creative, and highly collaborative innovators who prize 
integrity, courage, and enthusiasm 
• Every member of our Services & Support team is a key player, and every customer’s 
success is our goal 
• We believe in nurturing team members and encouraging them to grow their skills, talents, 
and careers 
• We love people who share their ideas, and who are open to suggestions/feedback. We are 
always learning from one another and are looking for someone who appreciates this 
dynamic. 

What You’ll Do: 
• Answer support tickets, live chats, phone calls, or emails from merchants. 
• Troubleshoot issues related to the platform (e.g., product uploads, errors, integration 
errors) 
• Guide customers through setup of marketplaces or training of platform via support tickets, 
or Microsoft Teams screenshare meetings. 
• Provide the customer with an understanding of the resources available to help them 
achieve their sales goals 
• Escalate technical problems to higher-tier support or engineers. 
• Effectively work alongside other departments – including sales, product, and support – to 
ensure client success and that all work is carried out in a timely and accurate manner 
• Capture client feedback and be the voice of the customer internally to impact processes 
and product development 
• Be an agent of change by sharing your knowledge, tools, and techniques with the team 

Skills & Requirements: 
• Previous experience in retail, online retail or marketplace (Amazon, eBay, etc.) selling 
• Experience delivering and supporting a SaaS solution is strongly preferred 
• Ability to quickly learn new technologies and processes 
• Excellent client-facing and internal communication skills 
• Excellent written and verbal communication skills 
• A strong customer service orientation and the ability to form long-term customer 
relationships 
• Proficiency using Excel and MS Office applications 
• Self-starting attitude and passion for succeeding, while also being a team player and role 
model to other team members 
• 1-2 years of relevant work experience 

Nice to Have: 
• Experience with CRM 
• Experience with Zendesk 
• Experience with JIRA

To apply: https://weworkremotely.com/remote-jobs/solid-commerce-customer-service-representative-2

Headquarters: Remote

URL: https://flagtheory.com/

Job Responsibilities

• Own the post-sale customer journey for company incorporation services across multiple jurisdictions.

• Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.

• Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.

• Coordinate with external vendors to ensure timely, accurate service delivery.

• Maintain and update SOPs for all onboarding and incorporation-related workflows.

• Identify friction points and implement improvements that enhance client satisfaction and response rates.

• Ensure compliance with internal quality checks and jurisdictional regulatory standards.

Requirements / Must Have

• 2+ years of hands-on experience in corporate services or company incorporation.

• Proven knowledge of KYC processes and compliance protocols.

• Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.

• Excellent written and spoken English; clear communicator under pressure.

• High level of empathy and client orientation; anticipates client concerns before they escalate.

• Demonstrated self-motivation and proactiveness in remote environments.

• Listen, Learn, Grow mindset

• Minimum 2 years of successful remote work experience.

• Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).

• Based in a European timezone (UTC to UTC+3).

Nice to Have

• Experience handling KYC for complex incorporations and/or international bank account setups.

• Multilingual fluency, particularly in languages relevant to offshore or international clientele.

• Familiarity with CRM tools or client-facing ticketing systems.

Benefits

• Work from anywhere, on a flexible schedule, part of a fully remote team

• Compensation based on experience 

• 20 paid vacation days per year 

To apply: https://weworkremotely.com/remote-jobs/flag-theory-customer-onboarding-specialist-for-company-incorporations-full-time-1

Headquarters: California

URL: https://clipboardhealth.com

About the Role

Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (Workplace Support Agents). This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers. 

This is primarily a voice-based role, with additional responsibilities that include handling emails as needed

Responsibilities

• Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time

• Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation

• Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary

• Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.

• Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively

• Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction 

Success Factors

• Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.

• Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.

• Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.

• High Accountability – We value people who hold themselves to high standards and consistently deliver results.

Qualifications

• Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.

• No specific degree required—we care about what you can do, not just what’s on your résumé.

Why Join Clipboard Health?

• 100% Remote – Always. Work from anywhere in the world.

• Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.

• A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.

• Opportunity to make a significant impact with our workplace customers

System Requirements

To succeed in this role, you must have:

• A reliable laptop/desktop (no Chromebooks or Linux OS).

• Minimum 20 Mbps wired internet connection.

• Wired headset for clear communication.

• A quiet, distraction-free workspace.

• Stable power and internet connectivity.

Working Hours 

Clipboard Health operates 24/7 to meet our business needs, and general agent schedules are as follows:

• 5 days per week

• 9-hour days

• 1.5 hours of daily break time

We offer a variety of shifts with different start times and working day combinations. Flexibility increases your chances of matching our current openings, which can shift regularly. You’ll be asked to confirm the hours you’re available to work. Days off will be assigned based on business needs and do not change week to week. All shift times are listed in Pacific Time (US/Los Angeles), so you’ll need to convert them to your local time zone.

1. If your availability aligns with current needs, you will be in consideration to move forward with the hiring process.

2. If your availability does not align with current needs, we will contact you if and when your preferred schedules become available.

3. Weekend availability is required. If you’re not available on weekends this may not be the right time to apply. 

Hiring Process

1. Application

2. Case Study

3. Interview with Hiring Manager

4. Executive Interview

5. Offer

Ready to Make an Impact? Apply Now! 

If you’re passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

📌 Next Steps After Application:

• The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.

• You will receive an email with the next steps in the process within 2 days of your application.

• Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered out or blocked.

To apply: https://weworkremotely.com/remote-jobs/clipboard-client-support-specialist-healthcare-facilities-b2b

Headquarters: New York

URL: https://siennacharles.com

Key Responsibilities

Customer Service Leadership
– Oversee and coach the CS team day-to-day, ensuring high-touch, accurate client support.
– Establish clear service standards and ensure the team consistently meets them.
– Handle escalations directly and resolve issues with urgency and professionalism.
– Audit service quality, identify gaps, and implement fixes immediately.
– Lead ongoing training, expectation-setting, and performance management.
– Maintain up-to-date SOPs that reflect best practice service delivery.

Operational Execution
– Translate the CEO’s vision into clear plans and oversee execution across the CS function.
– Build new processes, checklists, and workflows that scale with company growth.
– Identify breakdowns or inefficiencies in CS operations and fix them fast.
– Maintain dashboards, KPIs, and weekly service performance reviews.

Process Improvement and Automation
– Improve workflows using Monday.com, Zendesk, Guru, and automation tools.
– Create tools, templates, and automations that reduce manual work and eliminate errors.
– Continuously refine CS systems for speed, clarity, and accuracy.

Problem Solving and Escalation Management
– Act as the first point of escalation for client or operational service issues.
– Troubleshoot problems hands-on rather than delegating without alignment.
– Ensure smooth service continuity and strong client satisfaction at all times.

Technology Oversight
– Manage daily use of CS-related systems and coordinate with developers or vendors when improvements are needed.
– Ensure our tech stack supports high-quality, efficient, and scalable service delivery.

Who You Are
– You have a builder mindset and fix broken systems rather than just managing them.
– You are service-driven and care deeply about tone, accuracy, and client experience.
– You move quickly and maintain strong attention to detail.
– You communicate clearly and keep leadership and the team aligned.
– You take full ownership of outcomes and do not wait for others to solve problems.

Our Application Process:

• As a prestigious luxury company, we receive a high volume of applications for each role. To help us evaluate candidates thoughtfully and efficiently, we ask all applicants to complete a short set of written questions and include a brief video introduction.
• Candidates who complete both the written questions and the video will be considered for the next stage of interviews. These responses allow us to get a meaningful sense of your communication style, problem-solving approach, and alignment with our values before moving forward.’

To apply: https://weworkremotely.com/remote-jobs/sienna-charles-llc-customer-service-director-full-time-role