zubair2820@yahoo.com

Qualifications

About the Role

Stitch Fix’s CRM & MarTech engineering team is looking for an experienced engineer to lead our team in integrations, platforms, and capabilities that attract and convert visitors to clients and keep existing clients engaged and ordering Fixes. We support Marketing by connecting with clients to demonstrate Stitch Fix’s value, collect data to serve clients throughout their lifecycle, enable a first-Fix experience that delights, and create a personalized experience that keeps clients coming back.

You’re excited about this opportunity because you will…

• Serve as the technical leader for a high-impact team, designing solutions that directly influence client conversion, engagement and retention.
• Collaborate with marketing stakeholders and cross-functional partners to lead the technical discovery, decision-making, and project execution.
• Provide technical leadership, mentorship, pairing opportunities, timely feedback, and code reviews to foster the growth of others.
• Help direct the team’s investment in impactful directions while contributing to a culture of technical collaboration and scalable, resilient systems.

We’re excited about you because…

• You have 7+ years of experience as a software engineer, including 2+ years of experience in technical leadership, driving technical decisions and guiding broader project goals.
• You have hands-on experience building and scaling resilient microservice architectures at scale (e.g., Ruby on Rails, Postgres, Kafka, React, AWS, Sidekiq, GraphQL).
• You have previous experience working in a Marketing Technology stack (CRM, CDP, email, SMS, push notifications, Google Tag Manager, etc.) and partnering with marketing teams, preferably in a retail context.
• You might have experience building, architecting, deploying, and monitoring solutions on the AWS platform.
• You might be familiar with various AWS services such as EC2, S3, RDS, CloudWatch, etc., and infrastructure-as-code tools such as Terraform, CloudFormation, or CDK.

Why you’ll love working at Stitch Fix…

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.

JOB DESCRIPTION:

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

·         Career development with an international company where you can grow the career you dream of.

·         Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

·         An excellent retirement savings plan with a high employer contribution ·

·         Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.

·         A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

·         A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is a field-based position based in Houston, TX in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

What You’ll Work On

Under general direction, the CRM Product Support Specialist provides comprehensive engineering, sales, educational, and technical support. This role responds to field inquiries from physicians, healthcare professionals, patients, and field sales staff regarding CRM (Cardiac Rhythm Management) products.

Key Responsibilities:

• Clinical Interface: Acts as a clinical interface between the medical community and the business.
• Relationship Building: Demonstrates the ability to build and sustain credible business relationships with customers and share product expertise accordingly.
• Comprehensive Support: Provides engineering, sales, education, and clinical support in response to field inquiries on an as-needed basis. Demonstrates a thorough command of all CRM products, related product and technical knowledge, trends, and players.
• Training and Education: Develops, leads, and/or facilitates training sessions and other programs on CRM products for healthcare professionals.
• Sales Support: Provides additional back-up support to CRM Sales Representatives.

Required Qualifications

• Bachelor’s degree in Bio-Medical Engineering, related field or equivalent healthcare experience. 
• A minimum of 2+ years of related experience or a program certification from an accredited cardiac training program.
• Must have the capability to obtain certification in CRM products.
• Demonstrated knowledge of cardiology, electro-physiology, or cardiac electro-physiology procedures.
• Familiarity with cath lab and operating room procedures and protocol
• Demonstrate advanced knowledge of cardiac pacing systems. 
• Must apply engineering skills and abilities to interpret and solve complex clinical problems.
• Must possess strong written and verbal communication skills, along with excellent interpersonal, presentation, analytical, and organizational abilities. Additionally, must be able to meet deadlines effectively.
• Must be detail-oriented and capable of working independently.
• Must be able to collaborate effectively with engineers, technical specialists, vendors, and customers to achieve assigned goals. Additionally, must be capable of managing multiple assignments simultaneously and efficiently.
• Must have extensive personal computer skills, including experience with Microsoft Office or equivalent software, for tasks such as graphics, word processing, databases, and authoring programs, to develop presentation materials.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.

The base pay for this position is

$61,300.00 – $122,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

CRM Cardiac Rhythm Management

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 20 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link – English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link – Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary

At Genesys, we are transforming the customer experience landscape through empathy, innovation, and AI-driven technology. As Director of Product Management for CRM and Platform Integrations, you will define how Genesys becomes the orchestration layer connecting enterprise systems, AI reasoning engines, multi-component agent workflows, and automated-to-automated interactions. This is not a traditional CRM integrations role—it is a strategic platform leadership position where you will shape the convergence of CRM data, AI capabilities, and platform intelligence to drive business impact. Joining Genesys means becoming part of a global team that is redefining how companies engage with their customers.

Key Responsibilities

Strategic Platform Ownership

• Define and execute the long-term CRM and AI platform strategy, evolving Genesys from basic integrations into a central orchestration and decision layer.

• Identify and drive platform opportunities that leverage LLMs, LAMs, MCP frameworks, vectorized customer context, and A2A automation.

• Transform how customer and CRM data flow between enterprise systems and Genesys Cloud to enable predictive and autonomous customer experiences.

Product Vision and Roadmap

• Own the end-to-end roadmap for CRM and strategic integrations, ensuring alignment with AI-powered engagement, predictive insights, and intelligent workflows.

• Prioritize investments that turn CRM connectivity into a strategic advantage rather than a commodity.

AI-Driven Innovation

• Collaborate closely with AI architecture teams to embed reasoning, retrieval-augmented insights, and automation capabilities into CRM experiences.

• Evaluate emerging AI patterns for agent assistance, customer intent prediction, and orchestration, translating innovation into scalable product offerings.

Cross-Functional Leadership

• Lead and scale a global product management team known for strategic thinking, technical fluency, and AI literacy.

• Collaborate with engineering, design, alliances, and go-to-market teams to ensure alignment on platform vision and execution.

Ecosystem and Partnerships

• Define Genesys’ strategic approach with leading CRM partners, including Salesforce, ServiceNow, Microsoft, Zendesk, HubSpot, and Oracle.

• Partner with Alliances and Product Marketing to position Genesys as the AI-first engagement platform across the CRM ecosystem.

Business Outcomes and KPIs

• Establish and track metrics focused on platform adoption, AI feature utilization, and cross-product engagement.

• Drive data-informed decisions that expand Genesys’ strategic footprint in customer experience architectures.

Executive and External Representation

• Represent the CRM and AI platform vision to executives, customers, analysts, and strategic partners.

• Influence the future of the industry by shaping how CRM and AI orchestration define next-generation customer engagement.

Minimum Qualifications

Leadership and Product Expertise

• 12+ years of product management experience with ownership of platform-level strategy.

• 5+ years leading global teams through transformation and high-impact delivery.

AI Capability Depth

• Practical understanding of LLMs, LAMs, MCP systems, and A2A orchestration.

• Knowledge of retrieval systems, embeddings, and grounding strategies, with the ability to translate technical capabilities into customer value.

CRM Domain Mastery

• Proven experience with major CRM ecosystems and their strategic roles in enterprise workflows.

• Strong ability to integrate CRM insights, AI-driven intelligence, and customer interaction data into automated and predictive experiences.

Enterprise and Execution

• Demonstrated success in delivering large-scale enterprise platforms in complex environments.

• Experience in customer experience and contact center domains is preferred.

Influence and Strategic Presence

• Exceptional communication and executive presence.

• Confident decision-maker who can challenge assumptions and drive alignment across a matrix organization.

Education

Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related field.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$169,300.00 – $314,300.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.