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👋🏼We’re Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in.

REQUIREMENTS:

• Total Experience 11+
• Strong hands-on experience with Salesforce Consumer Goods Cloud implementations.
• Excellent understanding of Salesforce system architecture and module interdependencies.
• Strong domain expertise in CPG, Retail Execution, Trade Promotion Management (TPM), and Field Sales operations.
• Proven experience delivering large-scale, multi-country or global Salesforce programs.
• Deep knowledge of Salesforce Consumer Goods Cloud data models and Retail Execution framework.
• Strong hands-on experience with Apex, Lightning Web Components (LWC), Flow, and Lightning Experience.
• Experience designing mobile-first solutions with offline data synchronization.
• Strong understanding of Salesforce security, sharing, and visibility models.
• Experience with large data volume (LDV) design and performance optimization.
• Expertise in Salesforce integration patterns (REST, SOAP, Platform Events, middleware).
• Experience with DevOps, CI/CD pipelines, and release management.
• Excellent communication and stakeholder management skills.
• Salesforce certifications (CTA track, CG Cloud, Platform Developer, Architecture Designer) are preferred

RESPONSIBILITIES:

• Writing and reviewing great quality code.
• Lead end-to-end architecture and solution design for Salesforce Consumer Goods Cloud implementations across multiple markets.
• Define current-state and future-state CG Cloud architecture aligned with Salesforce best practices.
• Design scalable solutions across Retail Execution, Trade Promotion Management (TPM), Sales Planning, and Salesforce platform components.
• Identify gaps in retail execution and trade processes and create roadmaps leveraging CG Cloud out-of-the-box capabilities.
• Evaluate and recommend OOTB, custom, and AppExchange solutions (e.g., geolocation, mapping, visit optimization).
• Collaborate with Sales Operations, Field Teams, Product Owners, and Market Leads to translate CPG business needs into scalable technical solutions.
• Lead design workshops, prototypes, and proofs of concept for mobile visit planning, execution, and promotion workflows.
• Architect data models using Consumer Goods Enhanced Data Model and Retail Execution objects.
• Design security, sharing, and visibility models for field users, managers, and cross-functional teams, including offline access.
• Define large data volume (LDV) strategies for visit, activity, and execution data.
• Drive mobile-first Retail Execution solutions with offline sync and performance optimization.
• Provide architectural guidance for CG Cloud customizations using Lightning Experience, LWC, Apex, and Flow.
• Architect integrations with ERP, WMS, TPM platforms, and data lakes using APIs and event-driven integration patterns.
• Act as technical and release lead across Development, UAT, and Production environments.
• Oversee configuration, development, QA, mobile testing, and deployment activities.
• Create and maintain CG Cloud architecture diagrams, design documents, and best practices.
• Mentor and guide cross-functional delivery teams on CG Cloud architecture and Salesforce standards.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:   

The Specialist Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. 

• Support product sales as the technical, industry and domain expert of a client-facing sales team that pursues customers and prospects across one or multiple industry markets 

• Lead discovery workshops to determine customers’ challenges and give persona and value-based product demonstrations to align our solution with customer needs 

• Develop client partner relationships 

• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement 

• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics 

• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team 

• Stay current on competitive analysis and market differentiation 

• Support marketing events including executive briefings, conferences, user groups, and trade shows

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• 10+ years of pre-sales solution consulting or sales engineering experience in Enterprise Applications  

• Industry experience in Telco desirable 

• Proficiency with the ServiceNow platform or technical expertise with other enterprise cloud software solutions 

• Experience working collaboratively with product management, product marketing, partners, and professional services 

• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence 

• Travel, as necessary 

For positions in this location, we offer a base pay of $149,250 – $246,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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