Headquarters: Remote – Colombia

See yourself at Twilio

Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio’s Customer Support teams in LATAM. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions. 

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications (VSPA)  in LATAM. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio’s continuing growth initiatives.

Responsibilities

In this role, you’ll:

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.
• Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.
• Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).
• Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.
• Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.
• Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.
• Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.
• Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of relevant experience of which minimum 4+ years in people management.
• Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience.
• Experience being inclusive, while working with team members in different geographic locations and time zones.
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge.
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale.
• Have proven documentation ability to “write it down” to create and curate internal and external documentation.
• Have Strong English written and verbal communication skills. 

Desired:

• Understanding and experience with AI related tools.
• Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.
• Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.

Location

This role will be remote, and based in Colombia.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

To apply: https://weworkremotely.com/remote-jobs/twilio-manager-technical-support

Headquarters: Remote – India

See yourself at Twilio

Join the team as Twilio’s next Manager, Technical Support

About the job

This position is needed to lead one of Twilio’s Customer Support teams in IN. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions. 

We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications(VSPA)  Customer Support teams, specifically our IN team. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio’s continuing growth initiatives.

Responsibilities

In this role, you’ll:

Customer Service & Operational Excellence

• Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management.
• Own weekly DSAT reviews, ticket analysis, and coaching feedback loops to improve customer satisfaction.
• Implement and optimize support processes to improve efficiency, reduce resolution times, and enhance the overall customer experience.

Team Leadership & Development

• Directly manage a team of Technical Support Engineers, ensuring high levels of engagement, motivation, and performance.
• Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback.
• Drive accountability among direct reports, leveraging tooling & reports to monitor and improve key performance metrics.

Escalation & Incident Management

• Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA).
• Collaborate with cross-functional teams to implement betterment plans for recurring issues.
• Respond swiftly to critical customer needs, including high-impact and high-priority cases, ensuring proactive communication and resolution strategies.

Process Improvement & Strategy

• Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk.
• Partner with other managers and business stakeholders to improve support processes and enhance customer experience.
• Contribute to strategic discussions regarding scaling operations, automation, and efficiency initiatives.

Hiring & Workforce Planning

• Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent.
• Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements.

Cross-functional Collaboration

• Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively.
• Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ Years of relevant experience of which minimum 4+ years in people management.
• Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
• Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience
• Experience being inclusive, while working with team members in different geographic locations and time zones
• Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge
• Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale
• Have proven documentation ability to “write it down” to create and curate internal and external documentation
• Have Strong English written and verbal communication skills

Desired:

• Understanding and experience with AI related tools.
• Strong commercial acumen with the ability to identify expansion opportunities through customer interactions.
• Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes.

Location

This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Telangana, Tamil Nadu)

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

To apply: https://weworkremotely.com/remote-jobs/twilio-manager-technical-support

Headquarters: Remote – US

We’re looking for a Community Program Manager to help scale and evolve Airtable’s customer community programs. This role sits within the Digital Programs team, which brings together Community, Education, and AI Programs to help customers learn, adopt, and succeed with Airtable.

You’ll help grow Airtable Community into a strategic driver of customer engagement and meaningful AI adoption by building programs, systems, and experiences that connect customers with one another and accelerate learning. Key areas of focus include scaling our user group program (Airtable Builder Crews), expanding community engagement initiatives, and strengthening the operational foundation that supports a growing portfolio of community programs.

Airtable Community is more than a place for customers to connect—it’s a strategic lever for driving product adoption. Our north star is increasing AI feature adoption and AI weekly active users (AI WAUs), and this role will help design and scale the programs that move customers from AI curiosity to AI proficiency.

We’re looking for someone who is equal parts program manager, community builder, and operator—someone who thrives in ambiguity, embraces experimentation, and can turn ideas into scalable programs with measurable impact.

This is a full-time contractor role.

What you’ll do

Scale Airtable Builder Crews (User Groups)

Help expand Airtable’s Builder Crews program as we grow from primarily virtual engagement to community-led, in-person experiences.

Responsibilities include:

• Recruiting, onboarding, and supporting Builder Crew leaders.
• Developing playbooks, templates, and operational processes for local events.
• Partnering with internal teams on event promotion, measurement, and follow-up.
• Creating scalable systems that enable community leaders to independently run successful programs.
• Identifying opportunities to launch new regional, industry, or persona-based Builder Crews.

Drive Community Engagement

Help create meaningful opportunities for customers to learn from one another and deepen their relationship with Airtable.

Responsibilities include:

• Supporting engagement initiatives across Airtable Community and social channels.
• Expanding Airtable’s presence and participation on Reddit and other community platforms.
• Identifying and amplifying customer success stories, best practices, and AI use cases.
• Developing campaigns and programs that encourage participation, knowledge sharing, and advocacy.
• Monitoring community health metrics and recommending improvements.

Improve Community Operations

Build the operational foundation needed to support a growing portfolio of programs.

Responsibilities include:

• Managing program operations, documentation, reporting, and workflows.
• Maintaining community systems, tools, dashboards, and processes.
• Supporting program launches, communications, and cross-functional initiatives.
• Identifying opportunities to automate manual work and improve operational efficiency.
• Creating scalable frameworks that enable the Community team to grow without adding complexity.

Who you are

• 3–7+ years of experience in community management, customer programs, customer education, operations, or related fields.
• Demonstrated experience building and scaling community programs, such as user groups, ambassador programs, advocacy initiatives, or community-led events.
• An AI-native operator mindset and proven track record of using AI to plan, create, analyze, automate, and execute work. You should be able to articulate how AI has improved your productivity, quality, throughput, or business outcomes.
• Strong program management and operational skills, including the ability to manage multiple initiatives simultaneously, build scalable processes, and drive projects from concept through execution.
• Strong written communication and community engagement skills, with the ability to create experiences that foster participation, learning, and customer advocacy.
• Comfortable working cross-functionally with Product, Marketing, Customer Success, Education, and other stakeholders.
• Analytical and data-driven, with experience measuring program performance and using insights to guide decisions and investments.

Nice to Have

• Experience supporting Reddit communities, social engagement programs, or community growth initiatives on third-party platforms.
• Familiarity with SaaS customer success, customer education, product adoption, or customer lifecycle programs.
• Experience using Airtable; experience designing and building apps in Airtable is a strong plus.
• Passion for AI, automation, and helping customers adopt new ways of working.
• Comfortability with a flexible schedule (we have international events that will sometimes need support).

What we offer

• Duration: 12-month contract
• Start Date: ASAP
• Work Schedule: 40 hr / week
• Location: Remote

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/airtable-program-manager-community-contract

Headquarters: Remote – US; Remote – Canada

As the Director of Technical Account Management at Airtable, you will lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers — serving as the long-term architectural authority for how those customers build, deploy, and scale intelligent workflows on Airtable’s platform. This role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure.

What you’ll do

• Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts — ensuring customer environments are built to fully leverage Airtable’s platform, including Field Agents, Omni, automation architecture, and the connected data structures that make intelligent workflows perform at scale.
• Own the team’s technical depth across Airtable’s agent capabilities — including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture — so TAMs can guide customers through key architectural decisions and implementation.
• Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team. Foster a culture of ownership and continuous learning that keeps pace with Airtable’s rapid product evolution.
• Establish and evolve frameworks for how TAMs assess and improve the technical health of Premium accounts — evaluating agent configurations, data semantics, integration coverage, and automation architecture against the full capability of the platform.
• Engage directly with customers during critical technical projects or escalations, diagnosing root cause, proposing structural remediation, and representing Airtable as a calm, expert partner.
• Partner across Sales, Customer Success, and Support to maintain clear ownership boundaries and identify high-value accounts for Premium Support — articulating the TAM value proposition in terms of architectural depth, agent reliability, and long-term technical health.
• Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints that limit how customers realize value from Airtable’s capabilities.
• Leverage data and KPIs (e.g., technical health scores, automation adoption, integration depth, CSAT) to inform decisions, measure success, and prioritize team focus.

Who you are

• You have 10+ years in technical support, solution architecture, or technical account management roles, including at least 5+ years leading enterprise-facing technical teams.
• You bring a solutions-architect mindset, with the ability to evaluate a customer’s existing build, identify structural risk, and prescribe scalable improvements — translating complex technical requirements into concrete, actionable plans. You’ve done this in platform or integration-heavy SaaS environments where customers require ongoing architectural guidance to realize full product value.
• You use AI heavily in your own work — not experimentally, but as a core part of how you operate. You have strong intuition for which tools and approaches extract real value, and you build that thinking into the workflows, playbooks, and frameworks you create for your team.
• You have working fluency in AI architecture concepts relevant to enterprise customers: agent frameworks, MCP connectivity, automation pipelines, and schema design that supports AI-powered workflows.
• You’re a strategic leader and strong operator, known for building scalable frameworks that allow your team to deliver consistent technical value across a complex account portfolio — and for developing the technical depth and architectural judgment of the people around you.
• You are calm and confident under pressure, especially in high-stakes technical escalations, and you balance immediate resolution with long-term architectural remediation.
• You possess exceptional written and verbal communication skills, with the ability to make complex architectural trade-offs legible to audiences ranging from developers and data architects to leadership and executive sponsors.
• You’re analytical and comfortable making data-informed decisions, using technical health signals and program metrics to prioritize resources and identify opportunities for evolution.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/airtable-director-technical-account-management

Headquarters: Remote – US

As the Director of AI Transformation & Customer Success, you will lead Airtable’s global High Touch Customer Success (HTCS) organization, responsible for helping our largest and most strategic customers realize measurable business outcomes through the adoption of Airtable and AI-powered workflows. 

This leader will redefine the traditional Customer Success model by shifting the focus from relationship management to transformation leadership. Your team of High Touch Customer Success Managers (HTCSMs) will serve as trusted advisors to customer executives, helping organizations modernize how work gets done, accelerate AI adoption, establish governance and Centers of Excellence, and drive enterprise wide value realization. 

Reporting directly to the Chief Customer Officer, you will play a critical role in shaping Airtable’s customer engagement strategy, developing scalable transformation methodologies, and driving retention, expansion, and long-term customer success.

What you’ll do

Lead and Scale a High-Performing Team 

• Recruit, develop, and lead a world-class team of High Touch Customer Success Managers. 
• Establish clear operating rhythms, performance standards, and career development paths. 
• Foster a culture of customer obsession, accountability, technical curiosity, and business impact. 
• Coach leaders and HTCSMs to engage effectively with executive stakeholders and drive strategic outcomes. 

Drive Customer Transformation 

• Define and operationalize Airtable’s enterprise transformation methodology. 
• Guide customers through AI adoption, workflow modernization, governance design, and operating model evolution. 
• Partner with customer executives to align Airtable initiatives with strategic business objectives. 
• Help customers build sustainable adoption programs, Centers of Excellence, and scalable deployment models. 

Deliver Business Outcomes 

• Own key metrics including retention, adoption, expansion influence, customer health, and value realization. 
• Ensure customers achieve measurable outcomes that support long-term partnership growth. 
• Identify risks early and drive proactive mitigation strategies. 
• Partner closely with Renewals, Support, Professional Services, Product, and Sales to deliver a seamless customer experience. 

Shape Airtable’s Customer Success Strategy 

• Evolve the role of Customer Success to meet the changing needs of AI-enabled enterprises. 
• Develop repeatable playbooks for executive engagement, AI transformation, and customer maturity progression.
• Partner with Product and Engineering to bring customer insights into roadmap prioritization.
• Influence company strategy by representing the voice of the customer at the executive level. 

Success in This Role 

Within your first year, you will: 

• Elevate the High Touch Customer Success organization from a traditional success model to a transformation-led engagement model.
• Increase customer adoption and measurable business outcomes across the enterprise portfolio.
• Strengthen retention and expansion performance through improved value realization.
• Build scalable transformation playbooks that can be replicated across the customer base.
• Help define the future of Customer Success in the AI era.

Who you are

• A strategic, customer-obsessed leader with 12+ years driving transformation, change, and organizational adoption, or leading customer success and post-sales, in complex, high-growth environments.
• Experience building and leading large teams that serve a wide range of customers and stakeholders, ideally across multiple regions and cultures.
• An AI adopter and champion who knows where to embed AI and automation to drive efficiency, and who can guide customers through their own AI journeys.
• Skilled at building and developing teams who act as strategic advisors and technically capable partners, guiding transformational journeys for the business and its customers.
• Data-driven, with strong operational rigor and systems thinking to scale processes and measure success by customer outcomes.
• Comfortable engaging senior leaders internally and externally, acting as a trusted advisor and advocate for customer needs.
• A magnetic leader who attracts, develops, and retains top talent while fostering a culture of excellence, curiosity, and collaboration.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. 

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/airtable-director-ai-transformation-customer-success

Headquarters: Remote – USA

As an Accounting Manager, GL Operations & Intercompany, you’ll join the Controllership team to support Global GL Operations end-to-end month-end close processes and directly oversee Coinbase’s global intercompany framework and general ledger functions. The GL Operations team ensures the integrity of our global consolidation, the accuracy of our general ledger, and the scalability of our financial infrastructure. You’ll drive operational excellence across close, consolidation, and intercompany workstreams while supporting Coinbase’s continued international growth.

What you’ll do:

• Own end-to-end month-end and quarter-end close processes across global entities, ensuring timely, accurate general ledger reporting and consolidated financial statements.
• Lead global intercompany operations including billing, cash settlements, transfer pricing execution, foreign exchange gain/loss analysis, and elimination entries.
• Partner with Tax, Treasury, Legal, and Finance Data to operationalize new intercompany agreements, entity launches, and transfer pricing methodologies into scalable processes.
• Drive the design, implementation, and documentation of SOX-compliant internal controls across GL operations and intercompany processes.
• Execute strategic GL projects including M&A integration, new entity set-ups, and ERP enhancements in NetSuite.
• Strengthen team capability by mentoring and developing direct reports, fostering a culture of continuous improvement and professional growth.

Required Skills and Experience:

• CPA with 6+ years of experience in accounting or finance, including 2+ years managing direct reports, with public accounting experience (Big 4 preferred).
• Bachelor’s degree in Accounting, Finance, or a related field with applied knowledge of U.S. GAAP and SOX 404 implementation and documentation.
• Managed end-to-end month-end close processes across multiple entities, including journal entries, reconciliations, and consolidated reporting.
• Led multi-entity intercompany accounting processes such as eliminations, FX revaluation, or global consolidations.
• Proficiency in SQL and experience with analytics tools (Snowflake, Looker, or similar) and ERP systems (NetSuite preferred), ideally in a fintech or crypto environment.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency and quality.

P76672

#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/coinbase-accounting-manager-gl-operations-intercompany-1

Headquarters: Thailand, Remote

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Thailand. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product. 

 What You’ll Do:

• Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
• Proactively build relationships with customers to achieve loyalty and advocacy within their organization
• Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
• Own and project manage the on-boarding process for new customers
• Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
• Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
• With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Who You Are:

• Customer-centric with 3+ years in a Customer Success or Account Management role
• Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
• Knowledgeable in working with Fortune 1000 companies and global brands across all industries
• A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
• Experienced in the B2B tech space or with SaaS companies
• Able to travel for customer onsite visits and events as required 
• You have business-level fluency, both in verbal and written communication, in Thai as you will be working with customers speaking this language and you are comfortable in English as this is our company’s day to day communication language.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message 
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking 
• Continuous professional development, product training, and career pathing 
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous and competitive benefits package

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/datadog-enterprise-customer-success-manager

Headquarters: Remote – Canada

As an Accounting Manager, GL Operations & Intercompany, you’ll join the Controllership team to support Global GL Operations end-to-end month-end close processes and directly oversee Coinbase’s global intercompany framework and general ledger functions. The GL Operations team ensures the integrity of our global consolidation, the accuracy of our general ledger, and the scalability of our financial infrastructure. You’ll drive operational excellence across close, consolidation, and intercompany workstreams while supporting Coinbase’s continued international growth.

What you’ll do:

• Own end-to-end month-end and quarter-end close processes across global entities, ensuring timely, accurate general ledger reporting and consolidated financial statements.
• Lead global intercompany operations including billing, cash settlements, transfer pricing execution, foreign exchange gain/loss analysis, and elimination entries.
• Partner with Tax, Treasury, Legal, and Finance Data to operationalize new intercompany agreements, entity launches, and transfer pricing methodologies into scalable processes.
• Drive the design, implementation, and documentation of SOX-compliant internal controls across GL operations and intercompany processes.
• Execute strategic GL projects including M&A integration, new entity set-ups, and ERP enhancements in NetSuite.
• Strengthen team capability by mentoring and developing direct reports, fostering a culture of continuous improvement and professional growth.

Required Skills and Experience:

• CPA with 9+ years of experience in accounting or finance, including 2+ years managing direct reports, with public accounting experience (Big 4 preferred).
• Bachelor’s degree in Accounting, Finance, or a related field with applied knowledge of U.S. GAAP and SOX 404 implementation and documentation.
• Managed end-to-end month-end close processes across multiple entities, including journal entries, reconciliations, and consolidated reporting.
• Led multi-entity intercompany accounting processes such as eliminations, FX revaluation, or global consolidations.
• Proficiency in SQL and experience with analytics tools (Snowflake, Looker, or similar) and ERP systems (NetSuite preferred), ideally in a fintech or crypto environment.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency and quality.

Job #: P76779

#LI-Remote

To apply: https://weworkremotely.com/remote-jobs/coinbase-accounting-manager-gl-operations-intercompany

Headquarters: US CA – Remote

Our Portfolio Customer Success team is responsible for adoption and retention across a large customer base. We’re looking for a Customer Success Manager (CSM) to partner with customers on how to best leverage Asana, including Asana Intelligence and our AI-powered features, to achieve their unique business objectives.

Your engagements will result in customers’ increased satisfaction with and confidence in Asana as their organization’s work management and AI coordination platform. Equipped with deep product knowledge and an AI-forward mindset, you will serve as a strategic thought partner and trusted advisor, including subject-matter expertise on consumption-based service plans. To the entire Asana team, you’ll exemplify empathetic customer-centricity.

This role will be remote based in California. 

What you’ll achieve

• Work with Asana customers across industries, functions, and stages of their journey in an assigned book of business
• Conduct discovery to build rapport and deeply understand customers’ needs, business processes, and vision
• Consult on change management to help customers adopt Asana as a new way of working
• Lead design workshops to give customers firsthand experience building and adapting their processes in Asana
• Deliver storytelling business reviews that articulate value realized and identify areas of opportunity for deeper impact
• Empower customers to become self-sufficient Asana champions, balancing immediate needs with long-term success and retention
• Consult on AI adoption strategy: translate Asana’s AI capabilities into measurable business outcomes for customers, including consumption-based planning, ROI framing, and executive storytelling
• Drive change management for AI transformation: help customers navigate the people, process, and technology shifts required to move from tool adoption to genuine AI-enabled productivity
• Act as the primary advisor when customers ask: “How can AI help my team work better?”, connecting specific Asana AI features to their workflows, industry context, and goals

About you

• 5+ years of demonstrated success in an Account Management or Customer Success role
• Represent the voice of the customer back to Product regarding AI feature gaps, opportunities, and adoption blockers
• Data literacy: Comfortable working with usage data, health scores, and platform analytics to inform account strategy and customer conversations
• AI adoption consulting: Experience helping customers evaluate, adopt, or scale AI tools in their workflows, or a demonstrable ability to learn and advise on this rapidly
• Change management for technology transitions: Ability to guide organizations through process and behavioral shifts, especially as AI capabilities evolve
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply.

What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we’re committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.

For this role, the estimated base salary range is between $116,800 – $132,800. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.

In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you’re interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences 

These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you’re interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.

#LI-Hybrid

To apply: https://weworkremotely.com/remote-jobs/asana-customer-success-manager-portfolio-accounts

Headquarters: Colorado, USA, Remote; Illinois, USA, Remote; New York, New York, USA; New York, USA, Remote; San Francisco, California, USA; Texas, USA, Remote

Director, Security Channels – North America 

As the Director of Security Channels you will drive incremental revenue for Datadog by building and scaling a highly capable partner community.  In this role, you will be responsible for managing Sr. Partner Managers & Principal Partner Managers (individual contributors) within your organization who are aligned to specific Security Partner relationships in North America.  Additionally, your team will recruit, develop, and manage new Datadog Security Partners. The role reports into the Sr. Director of Channels & Alliances, North America and works cross functionally with marketing, sales, field enablement, product, sales ops, and legal to build, manage, and scale the Datadog Partner business in the region.

At Datadog, we place value in our office culture – the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do: 

• Hire, develop, and manage a high-performing team by recognizing exceptional talent and coaching them for success in their role
• Identify and recruit new companies into the Datadog Partner Network to drive incremental revenue and deliver successful outcomes for end customers
• Accelerate existing Datadog Partners’ business through business and technical enablement and successfully executing go-to-market activities
• Collaborate closely with Datadog’s regional enterprise and commercial sales organizations as well as regional marketing and customer success teams to drive incremental revenue for the region.
• Serve as executive regional sponsor for key partnerships including top GSI channel partners. 
• Own regional metrics and reporting to Datadog leadership.

Who You Are: 

• 5+ years of experience in leadership including hiring and developing sales and partner personnel
• 10+ years of experience in business development, strategic alliances, or channel sales at a cloud services or SaaS organization
• Confident in recruiting and building successful partnerships, including with multi-national and global organizations.
• Able to quickly understand technical concepts and architectural scenarios, and explain them to others verbally and in writing
• Excellent written and verbal communication skills, including interacting with and presenting to senior leadership, externally and internally.

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth: 

• High income earning opportunities based on self performance
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing 
• Sales training in MEDDIC and Command of the Message 
• Intra-departmental mentor and buddy program for in-house networking 
• An inclusive company culture, opportunity to join our Community Guilds
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

To apply: https://weworkremotely.com/remote-jobs/datadog-director-security-channels-north-america