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Datavant: CPC Processor Customer Support – Bilingual

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Headquarters: Remote

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Position Highlights:

  • Full-Time:  Monday- Friday; 10-6:30 CST

  • Must be bilingual 

  • Location: Remote

  • Comfortable working in a high-volume production environment.

  • Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.

  • Documenting information in multiple platforms using two computer monitors.

  • Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance 

 

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. 

The estimated base pay range per hour for this role is:
$15—$18.32 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

For more information about how we collect and use your data, please review our .

 

To apply: https://weworkremotely.com/remote-jobs/datavant-cpc-processor-customer-support-bilingual

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Clerky: Customer Operations & Writing Specialist

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Headquarters: USA

URL: https://www.clerky.com

What Makes Customer Operations Different at Clerky
 
It’s a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job well can require a lot of iterative feedback, so we’re looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you’ll also pick up a lot of knowledge about startups and startup law. 
 
The challenges never stop. The level of learning and craftsmanship that goes into writing responses to our customers requires intense focus. If you’re looking for the kind of position where you can easily master all the information at the beginning and work in a way that does not require intense focus, this position will probably not be a good fit for you. On the other hand, if you love learning and constantly challenging yourself, this position could be a good fit for you. 
 
There are often no right answers. We’re often not able to provide definitive answers to the questions we receive. In many cases, the best we can do is to equip our customers with the information they need to be able to figure out the right answer on their own, or to understand that it isn’t possible to figure out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you.

Minimum Requirements

  • Genuine love for helping people
  • High emotional intelligence
  • Logical / analytical thinker
  • Exceptional written English communication skills, including the ability to write precisely and succinctly
  • Extremely detail-oriented
  • Comfort with working remotely and independently
  • Technologically savvy – you should be confident in your ability to use new software without training
  • Appreciation for giving and receiving feedback often (often several times a day)
  • Natural internal motivation to constantly strive for excellence in everything you do

How We Work

  • Clerky has been remote-first for many years, long before COVID. We’re very familiar with working remotely, and enjoy it.
  • Our team is small, so everyone’s contributions matter. We work efficiently, autonomously, and with great respect for each other.
  • We work openly and collaboratively. We’re here to support you in being successful in this role. You’ll work closely with other team members to ensure our customers are getting the best possible support and experience.
  • Everyone on our team works hard, and we trust team members to know what will help them be most productive. Schedules are flexible as long as there is adequate team coverage.
  • We want to help you grow, so we have a budget for books, courses, tools, or whatever other educational resources you need to be successful.
  • We offer top-of-market compensation and benefits and the opportunity to learn a lot while helping our customers through an exciting time in their lives.

Responsibilities

  • Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
  • Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
  • Working with our engineering team to debug software issues our customers encounter
  • Using our software to develop and manage new ways for our customers to complete legal paperwork
  • Assisting product team by testing new features and bug fixes, and conveying customer feedback
  • Spotting trends in customer issues that other team members should be alerted to
This is a 100% remote position.  You’ll be able to work from home (or from anywhere else).  We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers.  No legal experience or background is necessary or preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

To apply: https://weworkremotely.com/remote-jobs/clerky-customer-operations-writing-specialist-1

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Great Minds: Customer Support Representative

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Headquarters: Washington, District of Columbia, United States

Job description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

 

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

 

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

  • Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

  • Wit & Wisdom® and Arts & Letters ELA™ anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

  • PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

 

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

 

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.


Job Purpose

The Customer Support Representative serves as a trusted partner to both customers and internal teams by delivering high-quality support, resolving complex issues, and ensuring a seamless customer experience. This position provides advanced pre- and post-sales support, prioritizes customer relationships, and collaborates cross-functionally to ensure timely and accurate service delivery. This role is ideal for a service-oriented professional who thrives on problem-solving, process improvement, and driving customer satisfaction in a fast-paced, mission-driven environment.


Responsibilities

  • Serve as the primary point of contact for customer inquiries related to orders, shipments, and product information.

  • Manage issue resolution from start to finish, coordinating with Logistics, Print Operations, and Sales teams to ensure timely and accurate delivery.

  • Monitor and analyze customer support trends to identify recurring issues and recommend process improvements.

  • Partner with Operations, Sales, and Program teams to support accounts and improve communication workflows.

  • Contribute to the creation and refinement of Standard Operating Procedures (SOPs), email templates, and knowledge base documentation.

  • Demonstrate a thorough understanding of Great Minds’ products, services, and policies to deliver accurate and consistent information.

  • Communicate clearly, professionally, and promptly with both customers and internal stakeholders.

  • Maintain accurate and detailed records of customer interactions in Salesforce, the organization’s Customer Relationship Management (CRM) system.

  • Participate in cross-functional initiatives that enhance customer experience and operational efficiency.

Job requirements

Requirements

  • 3 years of customer service experience in a fast-paced, high-volume environment.

  • Demonstrated ability to resolve customer inquiries and drive issues to resolution across multiple teams.

  • Strong analytical and reporting skills with proficiency in Salesforce CRM and Microsoft Office.

  • Excellent communication, organization, and time-management skills.

  • Self-motivated, proactive, and adaptable to evolving priorities and systems.

  • Commitment to Great Minds’ mission and to deliver outstanding service to schools and educators.


Preferred Qualifications

  • Experience in education, publishing, or logistics

  • Proficiency with Salesforce, including creating and managing reports and dashboards

  • Familiarity with collaboration and task management tools such as Smartsheet or SharePoint

  • Experience supporting process improvement or workflow automation initiatives

  • Experience working with NetSuite or similar ERP systems.

Required Education

High School Diploma or equivalent

Status

Full-time

Location

Remote

The expected base salary range for this position is $45,000-$48,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

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Accela: Manager, Customer Support

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Headquarters: US Based – Remote

ABOUT THE ROLE 

The Manager of Technical Support is first and foremost a people leader. You will lead, coach, and inspire a team of technical support professionals to deliver effortless experiences for our customers. At Accela, that means making it easy to get help, solving issues quickly, and preventing future problems. This role reports to the Senior Director of Technical Support and combines leadership excellence with operational rigor to ensure support is responsive, proactive, and continuously improving.

SPECIFIC RESPONSIBILITIES 

  • Lead and develop people: Build a high-performing team through coaching, mentoring, and career development. Foster a culture of accountability, collaboration, and continuous improvement.

  • Oversee daily operations, including queue management, case assignment, service quality, and global coverage.

  • Own team KPIs and reporting, including SLA attainment, backlog health, fix timeframes, CSAT, and escalation trends. Provide regular executive updates.

  • Use CRM and support analytics to identify patterns, prioritize work, and drive proactive actions that prevent escalations.

  • Act as the primary point of contact for major customer escalations. Lead resolution efforts with clarity, urgency, and professionalism.

  • Conduct root cause analysis and corrective/preventive action reviews to close gaps in process, training, and product.

  • Optimize policies and processes to remove friction and improve efficiency.

  • Strengthen self-service resources and partner on enhancements that reduce customer effort.

  • Evaluate and adopt new technologies that advance the support operating model, including automation and AI-assisted capabilities.

  • Collaborate cross-functionally with Product, Engineering, and Customer Success to protect and improve the customer experience.

  • Support workforce management for forecasting, scheduling, and capacity planning.

 REQUIRED QUALIFICATIONS 

  • Bachelor’s degree in Business, Management, Information Systems, or equivalent experience.

  • 5–7 years in technical or customer support, with at least 3–5 years in a people leadership role (manager or team lead).

  • Proven ability to lead, mentor, and develop high-performing teams in a dynamic environment.

  • Strong command of support operations, including SLA management, escalation handling, and customer communications.

  • Experience with CRM and support platforms such as Salesforce Service Cloud, Zendesk, or ServiceNow.

  • Demonstrated strength in analytics and reporting to drive decisions and improvements.

  • Excellent communication skills with executive presence and the ability to align stakeholders.

 DESIRED QUALIFICATIONS

  • Experience managing technical support in a SaaS environment, ideally serving public sector or complex B2B customers.

  • Familiarity with workflow automation tools and self-service solutions.

  • Track record of improving CSAT, reducing backlog, and increasing first-contact resolution through team leadership and process optimization.

  • Certifications such as ITIL Foundation, HDI Support Center Manager, or KCS Practitioner are a plus.

 

ABOUT ACCELA
For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING
The annual base salary range for this full-time position is $110,000-$120,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement.
 
Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation.

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To apply: https://weworkremotely.com/remote-jobs/accela-manager-customer-support

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Posit: Manager, Customer Support

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Headquarters: USA – Remote

Manager, Customer Support

About the Role

Posit’s Customer Support team is the primary point of contact for customers experiencing issues with Posit software. 

Because our products encompass both SaaS solutions and tools deployed by customers in their own local environments, our engineers support customers through a range of services, from billing questions to in-depth inquiries about Linux functionality. Regardless of the issue, we strive to transform a moment of frustration into a positive experience that impresses every customer with our kindness, empathy, and technical expertise.

We seek a Manager, Customer Support to help us lead, guide, and improve our support experience. Working on this team will provide you with the opportunity to enhance customer experience, inform product improvements based on feedback from customer interactions, and lead a creative and collaborative team of talented support engineers.

A Bit About You

  • Proven experience managing a Global Support organization

  • Good understanding of Self-Service strategies and their implementation

  • Experience with AI solutions in Support‘s daily activities and processes

  • Customer experience-focused

  • Experience in cross-functional work and communication, focusing on improving customer experience and product quality

Things you’ll own:

  • Guide day-to-day support functions

  • Coach engineers on their career development

  • Improve Support processes for the benefit of the customer and the team

  • Foster a collaborative and open team culture

  • Increase automation and deflection based on analysis of tickets

  • Monitor and improve KPIs

  • Facilitate knowledge sharing and training

Things you’ll assist with:

  • Setting direction for the entire team and fostering a culture of psychological safety, technical excellence, and continuous improvement.

  • Creating team-wide processes that allow us to scale by identifying, clarifying, and completing projects and customer engagements, and sharing knowledge across the team. 

  • Communicating with other teams across the company to ensure they are aware of what Support is doing and planning, and vice versa.

Broad Timeline

By the end of your first month, you would…

  • Meet the rest of the Support team and a meaningful fraction of the rest of the company.

  • Understand our Pro Products, offerings, and processes.

  • Get to know your direct reports, their career aspirations and values, and understand what motivates them at Posit.

  • Develop hypotheses on operational improvements that could increase our efficiency.

By the end of your fourth month, you would…

  • Be comfortable directing and managing your part of the team to handle support tickets and process improvements 

  • Identify 1-2 opportunities for meaningful improvement to Support team processes and grow the team’s effectiveness, efficiency, and/or impact, and begin implementing them.

  • Develop relationships with people on other teams across the company to be more effective as a leader.

Posit offers competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States.

Hiring Range
$132,700—$175,120 USD

Working at Posit:

  • We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.

  • We prioritize giving ourselves “focus time” to get deep work done. We minimize meetings and attempt to operate asynchronously.

  • We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills, influence, and leadership as a result of working at Posit.

  • We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software.  We are profitable and we plan to be around decades from now.

  • Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation®, which means our open-source mission is codified into our charter. As a result, our corporate decisions balance the community’s interests, customers, employees, and shareholders. Hear more about why we think this matters here.

Notable:

We offer competitive compensation with extensive human-first, people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.

  • 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.

  • Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.

  • Posit’s gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.

  • All full-time employees are eligible for 401k enrollment starting on day one.

    • After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.

  • An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.

  • We are a 100% distributed team. You are also welcome to come into our Boston office. 

    • We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home. 

  • Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.

  • We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.

Are you excited about this role but not sure if your experience aligns with every qualification in the job description? That’s okay. We know multiple perspectives are essential for a thriving organization and we’d still love to hear from you! 

Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

Posit Software, PBC participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.

E-Verify Participation Notice (English/Spanish)

Right to Work Notice (English/Spanish)

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To apply: https://weworkremotely.com/remote-jobs/posit-manager-customer-support

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Lumivero: Customer Support Representative

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Headquarters: United States

Join a Global Team Making a Lasting Impact with Lumivero 
Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions. 
The Customer Support Representative is the first point of contact for our members. With every interaction, you’re not just supporting software, you’re supporting people. You’ll help solve problems, answer questions, and ensure our members feel valued and cared for. 
Our ideal candidate is a curious investigator, a technical problem-solver, and a great listener. You’ll use your communication skills, product knowledge, and creativity to support our members and show them that behind our great software are amazing people who genuinely care.

Key Responsibilities

    • Respond to member inquiries with clear, professional communication and correct grammar. 
    • Guide members through product usage with accurate, concise instructions. 
    • Ensure timely follow-up on open tickets, especially when awaiting member responses. 
    • Collaborate with members and engineering to identify, reproduce, and troubleshoot software issues. 
    • Participate in internal product testing as needed. 
    • Assist Sales and Success Managers in identifying and resolving product-related issues. 
    • Develop and maintain strong knowledge of all product features and functionalities. 
    • Contribute to both internal and external knowledge bases to improve self-service support. 
    • Monitor and analyze support trends to identify opportunities for product improvements or process changes. 
    • Generate creative ideas to reduce ticket volume and enhance the support experience. 
    • Create helpful content (e.g., FAQs) for students, site supervisors, and faculty. 
    • Quickly identify and act on potential compliance or critical issues. 
    • Proactively monitor ticket patterns and identify possible account risk factors. 
    • Pinpoint root causes of recurring issues and work closely with the Success team to mitigate risks. 
    • Escalate urgent matters following established procedures to appropriate internal teams. 

Required Skills and Experience

    • Problem Solver; Multi-tasker 
    • 2+ year experience working in a Technical Customer Support or Software Support role  
    • Excellent communication, organization skills, and time management skills.  
    • Strong ability to work with precision and attention to detail. 

Preferred Skills and Experience

    • Experience with academic work habits and requirements 
    • Experience with data privacy regulations HIPAA and GDPR preferred. 
    • Salesforce CRM experience.

Benefits

    • Annual base salary is $40,000 – $42,000, depending on qualifications.
    • An annual performance-based bonus to recognize personal excellence. 
    • Annual tech stipend to get what you need to do your best work.
    • Flexible, remote first work environment and a diverse, global team. 
    • Opportunities for career advancement as Lumivero grows.
Help Transform Our World with Powerful Insights – Join Our Team! 
At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster! 
Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve. 
Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.   
Lumivero is an E-Verify Employer. You can review the E-Verify Poster.  Lumivero is committed to supporting individuals requiring accommodation in the application process.  

To apply: https://weworkremotely.com/remote-jobs/lumivero-customer-support-representative

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Vcluster Labs: Customer Support Engineer

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Headquarters: Germany – Frankfurt

About vCluster Labs

We are a venture-backed tech startup striving to be the leading force in enabling platform engineers. We raised +$30M from top-tier VCs such as Khosla Ventures (first investor in OpenAI, GitLab, Stripe, Doordash) and are in a hyper-growth phase looking for motivated people to complement our team. Our headquarters are in San Francisco (Salesforce Tower), but our team is distributed around the globe and we have a remote-first work culture.

We’re the company behind vCluster, an open-source technology for virtualizing Kubernetes (+10k GitHub stars). Open source is part of our DNA.

The adoption of our commercial product based on vCluster has grown extremely fast (multi-million dollar revenue) and our customer base includes some of the biggest companies in the world, including 6 Global Fortune 500 companies as well as some of the fastest-growing tech unicorns.

About the Role

Join our small support team to troubleshoot complex Kubernetes and vCluster issues directly with customers via Slack and ticketing. You’ll work closely with engineering, take ownership of customer problems, and help shape how we do support as we grow.

Responsibilities

  • Troubleshoot Kubernetes and vCluster environments, diving deep into logs, configurations, and occasionally code to debug complex issues to root cause

  • Provide conversational, technical support primarily through Slack channels and our ticketing system

  • Collaborate with engineering to escalate critical issues, communicate customer needs, and influence product improvements

  • Document common issues, solutions, and best practices to build our knowledge base

  • Occasional flexibility needed for urgent customer issues or supporting customers in different time zones

Requirements

Must Have:

  • 2-3 years hands-on Kubernetes experience in production environments (beyond tutorials/coursework)

  • Strong Linux/Unix system administration skills – comfortable on the command line and understanding the OS layer

  • Solid understanding of Kubernetes fundamentals: pods, services, deployments, networking, storage, RBAC

  • Excellent written communication skills for explaining complex technical issues clearly in Slack and tickets

  • Ability to work independently, manage multiple customer issues, and see problems through to resolution

  • Learning agility and adaptability – our product evolves quickly and you’ll need to pick up new concepts fast

Nice to Have:

  • Virtual cluster or multi-tenancy experience

  • Cloud platform knowledge (AWS/GCP/Azure)

  • Scripting skills (Bash, Python)

  • Kubernetes certifications (CKA/CKAD/CKS)

  • IaC tools (Helm, Terraform, Kustomize)

  • Prior customer-facing support experience

What We’re Looking For

Engineers who are naturally curious problem-solvers, take initiative without needing direction, communicate technical concepts clearly to customers, and thrive in small team environments with significant autonomy.

Benefits

We offer the following benefits:

  • Competitive Salary: We offer a competitive compensation package, including equity.

  • Platinum-Level Insurance: Health, dental, vision, and life Insurance, including plans for you and eligible dependents (benefits vary depending on country).

  • Flexible Working Schedule:  You have a doctor’s appointment or need to head to the supermarket to get groceries at 2pm? We won’t have an issue with that. To us, results matter more than clocking in and out at the same time every day.

  • Workplace Flexibility:  We’re very flexible about where you work. We know things can change in life and we’re happy to adjust the work environment for you along the way.

Why join a startup like vCluster Labs?

Since we are a fast-moving startup, you will not be number 14,589 in our company but rather become an essential part of our team right from the start:

  • Fast Application Process: We will typically get back to you within a week. No need to polish your resume for us. Just send us some links (e.g. LinkedIn, etc.), answer a few questions about your previous experiences, and hop on a quick Zoom call with one of our team members to see if you’re a good fit. We will respond quickly and make hiring decisions within days rather than months.

  • Open-Minded Work Environment: You can always speak your mind – no company politics or unnecessary formalities. We are operating in a lean, honest, and efficient way and we are looking for different perspectives, constructive feedback and creative, motivated people who want to make a difference.

  • Grow With The Company: We are a small company right now but we are growing incredibly fast because we work on something that has a lot of value to engineering teams in large enterprises. Joining vCluster Labs early will give you the chance to advance much faster to the next step on the career ladder than in any larger company.

  • Responsibility From Day 1: You will see right from the start that your work will immediately have an impact in our company and you can shape the future of this company together with the rest of our team. Grow with us and benefit from being part of this journey from the start.

Culture & Values

At vCluster Labs, we value and stand for:

  • Technical Excellence: We are determined to build best-in-class technology and ship high-quality software because we know that our users are engineers themselves.

  • Customer Obsession: We are going above and beyond to make our customers and users happy, which means striving for great usability, excellent documentation and support as well as fast response times for feature requests and bug reports.

  • Impressive Speed: From user feedback to shipping a new feature to address this feedback, we usually take less than a week in most cases and our users absolutely love us for this.

  • Bold Innovation: We are constantly questioning the state-of-the-art to find and address important issues in our space, even if that means abandoning any existing technologies and starting from scratch again.

  • Open Source & Open Mind: We are actively contributing and maintaining open-source projects and we believe that building an open-minded team culture that respects different perspectives and welcomes constructive feedback is equally paramount to our success.

vCluster Labs provides equal opportunities for all candidates. We celebrate diversity and are committed to creating an inclusive work environment for everyone who becomes part of our team. We are also actively promoting measures to reduce bias throughout our hiring process to ensure that everyone gets the same opportunities.

To apply: https://weworkremotely.com/remote-jobs/vcluster-labs-customer-support-engineer

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Whop: Customer Support Specialist

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Headquarters: Remote

What we’re looking for, ranked:

  1. You are scrappy, have a bias for action, and are the hardest worker you know. 

  2. You have excellent communication skills (written and verbal). 

  3. You are familiar with Whop, either as a buyer or seller. 

About Whop

Whop is the ultimate virtual market that lets people earn money by starting shops and creating content. We deliver $2.5B per year in income to people across the globe and have more than 5M monthly users.

About the role

As a Customer Support Specialist, your mission is to give Whop users the best support on the internet. You will field user questions via Intercom, troubleshoot and resolve any issues, escalate product feedback, and do absolutely whatever it takes to make sure Whop users’ support expectations are wildly exceeded. 

This role reports to the Head of Trust.  

Salary: $48,000

Remote : This position offers the flexibility to work from anywhere in the world.

Available shifts are:

  • 12:00 am EST to 8 am EST 

  • 8:00 am EST to 4:00 pm EST

  • 4:00 pm to 12:00 am EST

Weekend shifts are rotational – you must be available to work on some weekends.

Scope:

  • Be the first point of contact for users and creators, managing inquiries via Intercom.

  • Troubleshoot and resolve issues with clear, easy-to-follow guidance.

  • Work with the team to tackle complex problems and escalate when necessary.

  • Keep customer satisfaction high with responsive, effective, and friendly support.

  • Jump into team meetings and help us continuously improve our support game.

  • Get creative – you have the autonomy to go above and beyond and do whatever you need to do to create the happiest customers on the internet.

What we’re looking for

  • You have previous experience in a customer-facing role, either in running your business or in a customer support (or similar) role

  • You are familiar with Whop, either as a buyer or as a seller

  • You are utterly insane at everything you do and have an exceptional work ethic

  • You have strong communication skills and instant response times

  • You have high attention to detail; you care deeply about correctness

  • You are low-ego, non-performative, and process-driven

  • You love getting creative and doing anything it takes to solve a hard problem 

  • You are scrappy and have a bias for action: no task too small, no idea too big

Your first 90 days will look like the following:

  • Within 30 days, you will deeply understand Whop’s product, Intercom workflow, and how to track your performance metrics. 

  • Within 60 days, you will know how to escalate complex problems and surface product feedback to Whop’s engineering teams.  

  • Within 90 days, you will consistently meet or exceed all target metrics and find creative ways to make the support experience feel magical for Whop users.

To apply: https://weworkremotely.com/remote-jobs/whop-customer-support-specialist

Whop: Customer Support Specialist Read More »

Jobs For Humanity: Remote Customer Support Representative

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Headquarters: Colombo, Sri Lanka

Company Description

OranjeBor Energie BV is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

In addition to our proficiency in traditional oil and gas operations, we are deeply committed to promoting renewable energy sources. Recognizing the importance of sustainable practices, we actively invest in and develop renewable energy projects, harnessing the power of wind, solar, and other clean energy sources.

At OranjeBor Energie BV, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:

– Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.

– Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.

– Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.

– Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections:

– Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.

– Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.

– Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.

– Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.

3. Relationship Management:

– Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.

– Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.

– Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Qualifications:

– High school diploma or equivalent; bachelor’s degree preferred.

– Previous experience in customer support or a related field is highly desirable.

– Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.

– Excellent problem-solving and decision-making abilities, with a keen attention to detail.

– Proficiency in using customer support software and tools.

– Familiarity with accounting principles and practices is a plus.

– Ability to work independently and in a team-oriented environment.

– Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Qualifications

– High school diploma or equivalent; bachelor’s degree preferred.

– Previous experience in customer support or a related field is highly desirable.

– Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.

– Excellent problem-solving and decision-making abilities, with a keen attention to detail.

– Proficiency in using customer support software and tools.

– Familiarity with accounting principles and practices is a plus.

– Ability to work independently and in a team-oriented environment.

– Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.

Additional Information

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our dynamic organization. If you are passionate about delivering exceptional customer service and possess the skills required for this role, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience.

To apply: https://weworkremotely.com/remote-jobs/jobs-for-humanity-remote-customer-support-representative

Jobs For Humanity: Remote Customer Support Representative Read More »

Remote Va: Customer Support Representative

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Headquarters: Metro Manila, Philippines

Job Title: Customer Support Representative (Female)

Location: Remote
Employment Type: Full-Time

About the Role:

We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.

Key Responsibilities:

  • Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
  • Provide prompt, clear, and grammatically correct written responses to customer inquiries.
  • Use Shopify to check order statuses, process returns, and resolve issues efficiently.
  • Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
  • Maintain organized records and data using MS Excel and other M365 tools.
  • Follow directions closely while showing initiative and adaptability.
  • Multitask effectively in a fast-paced, online environment.
  • Learn new systems and processes quickly to continuously improve performance.
  • Female candidate only
  • Excellent English communication skills — both written and professional tone
  • Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
  • Strong attention to detail and ability to multitask under pressure
  • Fast learner, self-motivated, and highly organized
  • Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)

To apply: https://weworkremotely.com/remote-jobs/remote-va-customer-support-representative

Remote Va: Customer Support Representative Read More »

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