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Mapon: Customer Support Internship

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Headquarters: Rīga, LV

Location: Riga or Remote | Duration: Minimum 3 months | Type: Unpaid

Join one of Northern Europe’s leading IoT companies! Mapon develops advanced fleet management and asset tracking solutions, serving over 30,000 clients globally. With 200+ professionals across 7 countries, we’re shaping the future of transportation technology.

Now, we’re looking for a Customer Support Intern to join our dynamic team and gain hands-on experience in tech support, localization, and internal process management.

You’re curious about:

  • Transportation, logistics, or the automotive industry
  • Telecommunications, engineering, or programming
  • Helping people and solving technical problems
  • Fluency in English (a must)
  • Fluency in at least one of the following: Finnish, Danish, Swedish, Lithuanian, Estonian, French
  • High PC literacy – ability to navigate various software tools (Google Suite, AI tools, etc.)
  • Tech-savvy mindset – understanding technical documentation and systems
  • Strong teamwork and communication skills
  • Learn about Mapon’s products, services, and internal processes
  • Proofread AI-translated Help Center content and validate technical accuracy
  • Assist in software platform localization and translation maintenance
  • Support the team with various localization-related tasks

You’ll workclosely with experienced professionals from international markets and gain insight into a fast-paced tech environment.

  • Real-world experience in a fast-growing international IoT company
  • Paid lunch and office snacks
  • ‍ Flexible schedule and remote-friendly work culture
  • Recommendation letter after successful completion

Let’s build the future of fleet management together.
Ready to take the first step? Apply now!

*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

Mapon (reg.nr. 40003800531)

To apply: https://weworkremotely.com/remote-jobs/mapon-customer-support-internship

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Sell More Homes: Client Success Manager – Real Estate Coaching (Remote)

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Headquarters:

URL: http://sell-morehomes.com

We’re a fast-growing operations consultancy helping real estate agents across North America acquire more clients using AI, paid ads, systems, and leverage. We’ve helped 60+ agents build predictable, scalable businesses — and we’re growing fast enough that the founder can no longer own client success alone.

That’s where you come in.

The Role

You’ll be the main point of contact for every active client in the program. Your job is simple to say, hard to do: keep clients getting results, feeling supported, and renewing.

You’re not a note-taker. You’re not a scheduler. You’re the person who sees a client’s leads drop before they do, gets on a call before they panic, and coordinates with the team to fix it before it becomes a problem.

What You’ll Own

  • Onboard new clients — kickoff calls, collecting assets, setting expectations and KPIs
  • Run weekly/bi-weekly check-in calls and proactively review performance dashboards
  • Coordinate with media buyers, tech support, and VAs to keep campaigns running
  • Lead renewal and upsell conversations — you’ll be accountable for retention, not just relationships
  • Maintain SOPs, keep CRM updated, and collect testimonials and case studies

Compensation

  • Base: $36,000 CAD/year
  • Performance bonuses tied to net retention and upsells influenced
  • Target OTE: $100,000+ once ramped
  • Full-time | Remote | EST hours | Flexible schedule

You’re the Right Fit If:

You have 2+ years in account management, client success, or agency operations and you’ve had real conversations — the kind where a client is frustrated or considering leaving and you turned it around. You understand digital marketing well enough to spot when something’s off, even if you’re not the one fixing it. You think in systems, you communicate proactively, and you don’t wait to be told there’s a problem.

Tools you should know or be ready to learn fast: Go High Level, Meta Ads Manager, Zoom.

This Is NOT the Right Role If:

You need heavy direction to manage your day. You’re uncomfortable having direct conversations with clients. You treat “client success” as admin work. You wait until the last minute to gather information or flag issues.

How to Apply

Apply here: https://form.jotform.com/260504845071251

A short video application is required and non-negotiable. In your video, tell us about a time a client was at risk of churning and what you did about it. No video = no review.

To apply: https://weworkremotely.com/remote-jobs/sell-more-homes-client-success-manager-real-estate-coaching-remote

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DownHome Solutions: Customer Support Engineer

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Headquarters: Seattle, WA

URL: https://downhomesolutions.com

Ready to make a real difference in the world helping not for profits make loans to community based projects and people in need? 

DownHome Solutions seeks to fill a full-time, remote, technical support role. Candidates should be available to work in the East Coast time zone at 8am, and will join our small, fully remote, support team located across the country.

Our staff supports nonprofit organizations around the US and the world that make social-good loans to people in need, like small business loans, payday loan alternatives, and first-time home buyer loans.

Please note: This is a US based role only

Who you are:

The ideal candidate will be friendly, flexible, and experienced with lending. Familiarity with technology is required; technical support experience, and experience in microfinance or community lending is preferred. Good candidates should also have strong critical thinking and problem solving abilities. It is essential that candidates be customer-focused: our clients nationwide depend on our personable, patient, and courteous software support online and over the phone. 

Responsibilities:

  • Develop a thorough working knowledge of the software platform and our customer base of community lenders

  • Provide end-user support via Zoom, email, and other online support tools

  • Troubleshoot reported issues and coordinate solutions with other support staff and the development team

  • Perform manual software QA testing

  • Participate in team meetings to advance customer support and software development

  • Other tasks as assigned, we encourage you to find a fit for your skills. Most team members choose an additional specialty to grow into. For instance: sales and marketing, web design, data analytics, accounting, compliance, QA testing, etc.

 

Required Skills/Experience:

  • Strong English communication, analytical, and technical skills with excellent time management

  • Experience serving multicultural clients

  • Excellent people skills and ability to collaborate in diverse, dynamic teams

  • Computer skills, including proficiency in Google Suite, Excel, basic accounting.

  • Bachelor’s Degree in a related field or equivalent experience (preferably in business administration, accounting, finance, or community and economic development)

 

Desired Skills & Experience:

  • Strong understanding of lending, loan origination, and loan servicing, particularly in the context of CDFI lending.  Loan servicing software experience is a plus

  • Familiarity with federally funded programs relevant to the CDFI industry, such as the SBA Microloan Program, SBA Community Advantage program, EDA, USDA, CDBG, etc., including knowledge of reporting requirements

  • Knowledge of Credit Bureau reporting, bankruptcy, and delinquency.

  • Solid understanding of mathematical concepts related to interest, amortization, and loan servicing requirements

  • Familiarity with accounting principles and various accounting applications like Quickbooks, Sage Intacct, etc.

  • Spanish language proficiency, including banking vocabulary, would be a plus

 

Compensation and Benefits:

Salary range $60k – $85k, based on skills and experience. Excellent benefits include paid holidays; paid time off; medical, dental, and vision coverage; retirement plan with employer match; a budget to set up your home office. We are also open to a part-time candidate available mornings in EST, compensation and benefits adjusted accordingly.

Our team of software developers and support staff is fully remote and located around the globe. We keep in touch via video and Slack for a friendly and productive team experience. We are looking for kind and thoughtful people to join our team. We hope you’ll consider joining us in a role where you can do good in the world of community lending.

 

To Apply, follow these instructions precisely or we can’t consider your application!

  1. Send an email to: jobs@downhomesolutions.com

  2. Make the first word of your email subject line the password artichoke. This helps us reduce fake applications; we’d like to hire real people like you

  3. In the body of your email, answer the following questions:

    1. Do you currently live in a US State or Territory?

    2. Are you in Eastern time, or a time zone adjacent to Eastern time?

    3. Add a brief cover letter; why would you like to work with community lenders and why are you passionate about support?

  4. Attach your resume as a PDF

We are an equal opportunity employer and we welcome you to apply!

 

To apply: https://weworkremotely.com/remote-jobs/downhome-solutions-customer-support-engineer-1

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Filestage: Support Enablement Manager

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Headquarters: Remote

URL: https://filestage.io/

About Filestage

Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve all their files, all in one place – including documents, designs, images, videos, and audio files.

We’re a fully remote team with people working in home offices, co-working spaces, and coffee shops all over the world. Together, we’re on a mission to create a seamless approval process that helps people deliver their best work. 

We’ve raised our Series A and have over half a million users across 500+ companies, including AB InBev, LG, Havas, GroupM, and Emirates. So if you’re looking for a fast-growing startup in a booming market, you’ve found it!

⭐ This role is fully remote and we are open to candidates who are based in a European time zone.

What you’ll be working on as our Support Enablement Manager

Support doesn’t have to be reactive. In this role, you’re the person who changes that. As Support Enablement Manager, you run customer support, but at the same time design and implement the tools, processes, and frameworks that  deliver outstanding customer support — efficiently, consistently, and at scale. You’ll reduce ticket volume, drive automation, and transform Support from a cost centre into a genuine revenue driver. You sit at the intersection of customers, product, and commercial teams, turning frontline insight into business impact.

  • You deliver support that customers actually love. You handle and resolve customer inquiries with speed, accuracy, and care — running 1st and 2nd level support yourself, while coordinating 3rd level support in collaboration with our wider teams. You set the bar for what great support looks like at Filestage.

  • You make support a strategic asset. You collect and structure feedback from every support interaction, spotting recurring friction points in the user journey and turning them into actionable insights for Product, Marketing, and Customer Success. You flag dissatisfaction signals to the CS team early, and surface upsell opportunities for Account Management — so nothing valuable gets lost in the ticket queue.

  • You build the systems that scale. Instead of just solving tickets, you identify and eliminate their root causes. You empower customers through a world-class Help Center and AI-driven support ensuring that when a human touch is required, it is a high-value interaction that moves the needle for the customer.

  • You create the playbook everyone runs from. You build and maintain world-class SOPs that serve as the foundation for both customer self-service and the operational onboarding of new team members globally. When someone joins the team or a customer searches for an answer, your work is what they find.

  • You turn data into decisions. You manage the support tech stack and data tagging architecture to ensure complete visibility into support quality and efficiency. You analyse trends, build improvement strategies, and monitor their impact — always asking what’s working, what isn’t, and what to do next.

 

Life at Filestage

We believe people are more productive when they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look forward to at Filestage:

  • Work from where you’re happiest and enjoy a flexible schedule. We’ve been fully remote from the start, giving you the opportunity to meet people all over the world and broaden your horizons.

  • Meet up in real life. We all travel together at least once a year at our team retreat to have fun and get to know each other.

  • Enjoy a strong team culture. We’re a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us achieve our mission.

  • Join a happy team. We’ve been rated five stars on Glassdoor by our lovely team.

  • Create a workspace that suits you. You’ll get a €1,500 budget for hardware, as well as €500 for your home office — including a computer, webcam, or standing desk.

  • Get 38 days of holiday. Plenty of time for city breaks, summer escapes, and everything in between. You’ll also get a half day on your birthday to celebrate!

  • Volunteer/Charity Day. Enjoy a dedicated day to support a cause close to your heart.

  • Continue to grow and develop your career. After six months, you’ll get a personal development budget to invest in yourself.

  • ️ Make your voice heard. We trust our team members to make the best decisions to achieve their goals — no micromanagers here.

  • Say goodbye to pointless meetings. Flat hierarchies, fast iterations, and no bullshit meetings.

 

Job requirements

What you’ll bring to the role

  • You’re passionate about shipping value to the customer. You enjoy communicating and interacting with the customer directly or providing assets to them that enable them to use our product with ease and to its fullest.

  •  You’re a systems thinker. You love building processes that scale. You’ve designed SOPs, managed knowledge bases, and built support frameworks that reduce manual work and increase consistency — and you get genuine satisfaction from seeing them actually used.

  •  You’re comfortable with automation and AI tools. You’ve worked with support tech stacks, chatbots, or AI-driven ticket deflection tools before. You know how to feed a system the right information and measure whether it’s working.

  •  You’re analytically minded. You use data to drive decisions — not instinct alone. You’re comfortable with tagging architectures, support metrics, and building dashboards or reports that surface meaningful trends.

  •  You connect the dots between support and the wider business. You understand that a support ticket is more than a problem to solve — it’s a signal. You have a knack for identifying patterns, translating them into insights, and getting the right information to the right team.

  • ️ You communicate clearly and confidently. Whether you’re writing an SOP, briefing Product on a recurring issue, or helping a frustrated customer, you adapt your communication style to your audience and always land the message.

  •  You’re a natural collaborator. You work fluidly across Customer Success, Product, Engineering, and Account Management. You know how to influence without authority and build relationships that get things done.

  •  You genuinely care about customers. Empathy isn’t just a buzzword for you — it shows up in how you write help content, how you handle a tricky ticket, and how you think about the customer journey from end to end.

To apply: https://weworkremotely.com/remote-jobs/filestage-support-enablement-manager

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Crisp: Technical Customer Support Specialist (EU Timezone)

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Headquarters: Nantes, France

URL: https://crisp.chat

The Role

We’re looking for a Technical Customer Support Specialist to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll assist with inquiries, troubleshoot issues, and ensure a smooth customer experience.

This position is fully remote. However, if you’re based near Nantes, you’re welcome to work from our office occasionally.

What We’re Looking For

  • Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
  • Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared!
  • Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
  • Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
  • Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
  • Excellent communication and problem-solving skills.
  • Bonus: proficiency in a any additionnal european language.
What Makes Crisp Special?
  • Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
  • Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
  • No personal KPIs: We trust you to do great work without micromanagement or performance pressure.
Contract Details
  • In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI).
  • Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.
Who Can Apply?
  • Must be located within the EU timezone.
  • Immediate availability is a plus.
Compensation & Perks
  • The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile
  • Join a diverse and inclusive remote-first team that values work-life balance and flexibility
To apply, please send us your resume along with a brief note explaining why you’d like to join the Crisp team.

To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-specialist-eu-timezone-1

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TestGorilla : Customer Success Advisor (Part Time)

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Headquarters: Netherlands

URL: https://www.testgorilla.com/careers

Customer Success Advisor (Part Time) – LATAM

We usually respond within a week

✨ Where do we hire from? Find out more about hiring at TestGorilla

Working hours & eligibility

  • Weekly hours: 20 hours (4 per weekday in the LATAM time zone)

  • Eligible locations: All contracting locations that could cover the listed hours. Please check our hiring country list to confirm that your country is eligible before applying.

Hi there, I’m Aleks, Senior Customer Success Manager at TestGorilla. We’re excited to share more about the Customer Success Advisor role and our team!

About the Role

As our Customer Success Advisor in the Americas region (Canada and LATAM), you’ll be essential in achieving TestGorilla’s vision of helping one billion people land their dream job. You will manage a high-volume portfolio of ~100 SMB accounts, leveraging AI tools to understand and learn about product adoption, customer health, and account opportunities, enabling you to build strong, lasting relationships with customers and drive customer advocacy. You will work in a high-performing AI-first team, and we’re looking for someone who is passionate about the customer journey and coming with us on our AI journey—automating the repeatable and humanizing the exceptional.

In this position, you will leverage your skills to onboard customers effectively and drive product adoption from day one and throughout the relationship. Using emerging tools to represent and discuss return on investment for customers, you will drive lifetime value and ultimately retention of our customers. Join our driven, remote-first team, and let’s achieve these ambitious goals together.

Want to see what it’s like to join the Customer Success team and make an impact as a Customer Success Advisor? Get an inside look in this quick video from Aleks, our Senior Manager of Customer Success:

Responsibilities

  • Uphold TestGorilla’s behaviors and foster an inclusive, supportive culture.

  • Collaborate effectively with global colleagues across teams and time zones.

  • Conduct excellent discovery conversations and streamline onboarding to optimize Time-to-First-Value and set customers up for long-term success.

  • Utilize strong customer relationship management skills to cultivate deep, multi-threaded partnerships across stakeholders, ensuring strategic alignment and delivering measurable ROI.

  • Leverage AI tools and automated playbooks to efficiently manage your portfolio, engage customers asynchronously, and optimize your daily workflows.

  • Monitor customer health closely to increase deep product adoption, credit consumption and expand the use of the TestGorilla featureset across your accounts (customer maturity).

  • Utilize data-driven insights to identify churn risks at scale and execute swift strategies to protect Gross Revenue Retention (GRR).

  • Partner directly with Account Managers to not only facilitate smooth renewals but also proactively identify expansion opportunities, drive greater credit consumption, and position successful accounts to participate in case studies that support cross-selling.

  • Take a highly consultative approach to transform successful customers into vocal champions, leveraging their insights to contribute directly to our product roadmap and serve as strong advocates for TestGorilla.

What you’ll bring

  • Is passionate about TestGorilla’s mission to help one billion people find their dream jobs.

  • Has strong written and verbal communication skills in English and Spanish.

  • Thrives in a fast-paced, remote-first environment.

  • A background in account management or customer success with a proven track record of independently managing a high-volume book of business and delivering value and ROI at scale.

  • You are highly tech-savvy, comfortable navigating new AI technologies, and naturally apply systems thinking to automate workflows and scale your impact.

  • Skilled at leading deep discovery calls, navigating difficult conversations gracefully, and simplifying complex topics into clear messaging.

  • A data-driven approach to identifying account risks early and proactively acting on customer health metrics.

Growth Potential (Bonus Skills)

These are nice-to-have skills. If you don’t have them, don’t worry—these are areas where you can grow and develop within the role!

  • Prior familiarity with tools such as ChurnZero, HubSpot, N8N, Gong, Jira, or Confluence.

  • Commercial experience in managing renewal negotiations and pricing deals

What’s in it for you?

Please note: Some specifics, particularly around leave, may vary depending on your country of residence. This will be discussed during the hiring process.

  • Global Team: Join a fully remote, mission-driven team from around the world

  • Competitive compensation: Receive a competitive pay €15,780 – €19,600 (or $18,304 – $22,736 USD) + Share Appreciation Rights (SARs)

  • Remote & flexible work: Work from almost anywhere*. Enjoy flexible hours and asynchronous work to balance work and life.
    * Check out the Countries we currently hire from here

  • Remote work budget: €1,000 per year to help you set up your home office

  • Growth & development: Invest in yourself and your career with a 3.5% L&D budget and clear growth opportunities

  • Stimulating work environment: Tackle new challenges and work with innovative technology in a dynamic setting

  • Connect with your team: Join optional fun virtual socials, AMAs with team members and leadership, and regular fun chats. Build a strong sense of community!

  • TestGorilla community groups: Join peers to build community and boost opportunities for connection, advocacy, and professional development.

  • Parent/Caregiver support: We provide a caregiver-friendly work environment with paid 8-16 week parental leave and tailored return-to-work approaches

  • Work-life balance: Our unlimited and flexible time off policy empowers you to take the time you need to recharge and maintain your well-being

Interested?

We believe in using our own product to ensure fair and objective hiring. If this role aligns with your skills and aspirations, we invite you to complete one of our very own assessments. This will give you a first-hand experience of our platform and help us get to know you better. We look forward to hearing from you!

TestGorilla is committed to building a diverse and inclusive workplace. We believe that diverse teams are stronger teams, and we encourage applications from people of all backgrounds. We understand that some candidates may experience test anxiety, and we want to assure you that accommodations are available and can be requested prior to sitting our assessments. Your request will not negatively impact your application, as we do not factor this into our review process.

To apply: https://weworkremotely.com/remote-jobs/testgorilla-customer-success-advisor-part-time

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Tera: Analista de CRM e Sales Ops Pleno

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Headquarters: BR

URL: http://somostera.com

🎯 Missão do Cargo

Ser o arquiteto das jornadas de relacionamento entre a Tera e seus alunos, leads e clientes.

O Analista de CRM será responsável por orquestrar automações, segmentações e fluxos inteligentes no HubSpot, ferramentas de disparos (spreadchat e sendflow) garantindo que cada lead receba a mensagem certa, no momento certo, no canal certo — conectando dados, produto e resultado de receita.

🚀 Responsabilidades

🔹 Estratégia e Operação

  • Planejar, implementar e otimizar campanhas de CRM em HubSpot (e-mail, WhatsApp, workflows e automações), bem como em ferramentas de disparos (spreadchat e sendflow).
  • Construir segmentações dinâmicas baseadas em comportamento, scoring e perfil (MQLs, SQLs, Inscritos, Clientes).
  • Criar e manter jornadas de nutrição personalizadas para Membership, Academy e MBA.
  • Automatizar fluxos de lead lifecycle (captura → nutrição → conversão → retenção).
  • Gerir e manter a higiene da base (propriedades, duplicidades, opt-ins e listas ativas).

🔹 Dados e Performance

  • Monitorar KPIs de CRM (abertura, clique, conversão, reativação, churn).
  • Desenvolver dashboards no HubSpot e relatórios de performance de funil (Lead → MQL → SQL → Cliente).
  • Realizar testes A/B e otimizações contínuas de templates, gatilhos e cadências.
  • Integrar dados de marketing, vendas e produto para análises preditivas de engajamento e LTV.

🔹 Colaboração e Crescimento

  • Trabalhar lado a lado com Marketing, Vendas e Dados para alinhar automações às metas de receita.
  • Apoiar o time de marketing em estratégias de personalização e remarketing baseadas em eventos CRM.
  • Garantir a aderência entre fluxos do HubSpot, site, LPs, checkout e comunicações de onboarding.
  • Ser guardião da governança de dados e privacidade (LGPD) dentro do CRM.

⚙️ Ferramentas e Skills

  • Domínio de HubSpot Marketing & Sales Hub (workflows, listas, dashboards, sequences).
  • Conhecimento intermediário em Google Analytics, Sheets e integrações via Zapier / API.
  • Capacidade de traduzir dados em narrativas e recomendações acionáveis.
  • Excelente comunicação escrita (copy + lógica de funil).
  • Olhar obsessivo por eficiência, automação e previsibilidade de receita.

💬 Soft Skills que fazem diferença

  • Mentalidade growth & data-driven.
  • Perfil analítico e curioso (apaixonado por entender o “porquê” dos números).
  • Proatividade e ownership: não espera instrução para otimizar.
  • Raciocínio estruturado e atenção ao detalhe (dados = sagrados).
  • Espírito colaborativo: joga junto com marketing, vendas e produto.

📜 Informações Adicionais

  • Contrato CLT
  • Salário compátivel com o mercado
  • 40 horas semanais
  • Empresa 100% digital
  • Trabalho remoto 

Nossos benefícios:

🥗 Vale alimentação/refeição flexível

💻 Auxílio internet

🛋️ Reembolso para infraestrutura de trabalho

🚑 Plano médico e odontológico Sulamerica

🧞 ZenKlub: Plataforma de saúde mental com sessões gratuitas

💻 Bolsa de estudos de 100% em todos nossos cursos – após 3 meses de Tera

👩‍🎓 Incentivo/desconto em nossos cursos para familiares

💪 Plataforma Wellhub como benefício de bem-estar.

🎂 Dayoff no mês do aniversário

👶 Licença maternidade e paternidade estendidas

🧸 Auxílio creche 

😎 Emendas em todos feriados conforme calendário de SP

 

To apply: https://weworkremotely.com/remote-jobs/tera-analista-de-crm-e-sales-ops-pleno

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port-neo: (Senior) Projektmanager:in CRM (m/w/d)

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Headquarters: -, -, – Germany

URL: http://port-neo.com

Du willst große Namen, Agenturprojekte jenseits von 08/15 und jede Menge digitale Transformation? Du bringst kreative und strategische PS auf die Straße? Und du brennst für den gemeinsamen Erfolg? Wir haben was für dich!

Für unser Projektmanagement-Team suchen wir schnellstmöglich Unterstützung!

port-neo

Wir bei port-neo suchen nicht nur nach den passenden Qualifikationen, sondern nach Menschen, die unsere Begeisterung teilen. Wir glauben an Customer Experience als den neuen erfolgreichen Weg des Marketings im digitalen Zeitalter, der den Kunden als Mensch mit seinen Bedürfnissen in das Zentrum stellt. Dafür arbeiten wir bei der port-neo Gruppe mit über 150 Mitarbeiter:innen in Stuttgart, München, Berlin und Neu-Ulm zusammen als ein großes Team. Denn nur mit geteilter Passion, Neugier und Mut können wir die starken Ideen und neuesten Technologien finden und kompromisslos umsetzen, die zu erfolgreichen Kundenerlebnissen führen und unsere Kunden nachhaltig erfolgreich machen. Wenn auch Du für Customer Experience brennst, ein echter Teamplayer bist und das Herz am rechten Fleck hast, dann suchen wir genau Dich!

Das erwartet Dich:

  • Eigenverantwortliche Beratung und strategische Weiterentwicklung unserer Kund:innen rund um CRM-Strategien, E-Mail-Marketing, Marketing Automation und datengetriebene Kampagnen
  • Ganzheitliche Steuerung von CRM-Projekten – von Kick-off über Konzeption und Umsetzung bis zur kontinuierlichen Optimierung bestehender Maßnahmen
  • Kund:innenverantwortung für ein definiertes Kundenportfolio, inkl. regelmäßiger Status- und Optimierungstermine sowie Ableitung konkreter Handlungsempfehlungen
  • Konzeption, Planung und Umsetzung von E-Mail-Kommunikation, Automationen und segmentbasierten Customer Journeys
  • Analyse von Kundenbedürfnissen und Ableitung passender CRM-Maßnahmen entlang der gesamten Customer Journey
  • Performance-Analyse und Reporting von CRM-Kampagnen (z. B. Öffnungsraten, Klicks, Conversions) inkl. Ableitung von Optimierungsmaßnahmen
  • Vorbereitung, Durchführung und Nachbereitung von Workshops und Beratungsterminen
  • Aktive Weiterentwicklung der CRM-Setups unserer Kund:innen durch Identifikation von Optimierungspotenzialen, Testing neuer Ansätze und kontinuierliche Verbesserung von Prozessen, Effizienz und Customer Experience
  • Sicherstellung von Dokumentation, Testing und Qualitätssicherung neuer Prozesse, Workflows und Systeme
  • Budget- und Zeitverantwortung für die betreuten Projekte
  • Unterstützung beim Onboarding neuer Kund:innen inkl. Abstimmung mit internen Teams

Das bringst Du mit:

  • Mehrjährige Erfahrung im CRM-, E-Mail- oder Marketing-Automation-Umfeld sowie im Projektmanagement und in der Projektsteuerung
  • Ausgeprägte Beratungs- und Kommunikationsstärke sowie Freude an der Entwicklung wirkungsvoller, datengetriebener Kampagnen
  • Sehr gutes Verständnis von Online- und E-Mail-Marketing, Customer Journeys und Performance-Kennzahlen
  • Strukturierte, eigenverantwortliche und dienstleistungsorientierte Arbeitsweise
  • Sicheres Auftreten in Kundenterminen, Workshops und Präsentationen
  • Hohe Teamorientierung, Zuverlässigkeit und Offenheit für neue Tools, Technologien und Arbeitsweisen
  • Du bist ein Kommunikationstalent und hast sehr gute Deutsch und Englischkenntnisse

Das darfst Du von uns erwarten:

  • Eine Agentur, die sich und ihre Mitarbeiter:innen stetig weiterentwickelt und agil an Markt, Trends und Technologien anpasst.
  • Auf Dich abgestimmte Weiterbildungsmöglichkeiten sowohl durch internen Wissenstransfer als auch ein Weiterbildungsbudget je Leistungsbereich.
  • Eine faire Home-Office Regelung sowie flexible Arbeitszeiten.
  • Ein wertschätzendes Arbeitsumfeld mit wöchentlichem persönlichem Austausch mit deiner Führungskraft.
  • JobRad, ÖPNV-Ticket, Sachbezug oder Urban Sports Club können Teil deines individuellen Benefits-Pakets sein.
  • Freu dich auf Teamevents, Weihnachtsfeiern und port-neo-Merch 🎉

Paulina März freut sich auf Deine Bewerbung über unser Recruitingportal.

Noch Fragen? Gerne anrufen! +49 (0) 711/123 500-244 oder besuche uns auf www.port-neo.com

Chancengleichheit ist uns wichtig: Wir freuen uns über Bewerbungen von Menschen mit vielfältigen Hintergründen und Lebensrealitäten – unabhängig von Geschlecht, Alter, Herkunft, Religion, Weltanschauung, Behinderung oder sexueller Identität.

To apply: https://weworkremotely.com/remote-jobs/port-neo-senior-projektmanager-in-crm-m-w-d

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Nomad: Banco de Talentos – Analista de CRM (Marketing)

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Headquarters: BR

URL: http://nomadglobal.com

Existimos para derrubar fronteiras e fazer o seu dinheiro “falar” inglês pelo mundo. 

O nosso produto chegou às lojas de aplicativos em novembro de 2020. De lá pra cá, mais de 3,5 milhões de pessoas descobriram com a Nomad as vantagens de uma vida financeira internacional sem fronteiras e a nossa jornada está apenas começando. 

Nos orgulhamos em lançar produtos e serviços inovadores, provando que é possível ser global sem dor de cabeça e que investir em dólar pode ser para todo mundo.

Para quem é Nomad, não existe ponto final. Continuamos evoluindo, inventando e reinventando. Transformamos esforços individuais em grandes conquistas coletivas. Afinal, um legado significativo é construído por pessoas e resultados incríveis.

Desbloqueie a sua jornada. Vem pra Nomad! 

Experiências e habilidades necessárias

  • Experiência prática com ferramentas de CRM como SalesForce, Hubspot, ActiveCampaign ou outras;
  • Ótimo relacionamento interpessoal;
  • Perfil analítico, com tomada de decisões orientadas a dados;
  • Alta capacidade de organização e de lidar com várias tarefas de forma simultânea;
  • Domínio de análise de testes, baseando-se em relevância estatística;
  • Boa redação e noções de CRO para email, push, whatsapp e sms;
  • Pró- atividade para a sugestão de melhorias nos processos do dia-dia e novas ações para o atingimento dos resultados;

Diferencial 

  • Ter atuado em fintechs ou empresas do mercado financeiro – e commerces ou empresas de varejo;
  • Diferencial – Experiência com o  Customer.io Platform: Automation, Data, Content Creation .

No seu dia a dia vamos te empoderar para:

  • Articular com stakeholders para entendimento e priorização das demandas;
  • Elaborar briefing para criação e validação das comunicações;
  • Implementar a estratégia na ferramenta de disparo;
  • Organizar testes para validação de hipóteses;
  • Gerir o backlog e priorizar as tarefas;
  • Analisar os resultados e sugerir melhorias com base nos dados;
  • Montar mecânicas de campanhas;
  • Atender ao calendário sazonal de campanhas;
  • Redigir comunicações pontuais.

Privacidade e Proteção de Dados

A Nomad busca tratar seus dados pessoais de acordo com a Lei Geral de Proteção de Dados Pessoais, Lei nº 13.709/2018. Nesse sentido, seus dados serão tratados somente enquanto o processo seletivo perdurar e ou para fins de registro no banco de talentos.

Diversidade & Inclusão na Nomad
A Nomad busca promover um ambiente de trabalho diverso e inclusivo, para isso, incluímos algumas perguntas opcionais em nosso formulário de inscrição sobre identidade de gênero, orientação sexual, raça e se possui alguma deficiência.O que você precisa saber:

  • Voluntariedade: Responder as perguntas é totalmente livre e opcional. Sua decisão não afetará em hipótese alguma a sua candidatura.
  • Uso dos Dados / Finalidade: Usaremos suas respostas apenas para aprimorar nossas práticas de inclusão e diversidade e elas não serão vendidas ou usadas para outros fins.
  • Consentimento: Ao responder, você concorda com o uso de suas informações conforme descrito.
  • Revogação: Você pode mudar suas respostas, tirar dúvidas, solicitar a exclusão das informações compartilhadas conosco ou exercer seus direitos previstos na LGPD a qualquer momento. Para mais detalhes consulte a Política de Privacidade da Nomad
  • Contato: Para questões relacionadas ao processo seletivo, você poderá entrar em contato conosco pelo e-mail: talentacquisitionteam@nomadglobal.com.

 

To apply: https://weworkremotely.com/remote-jobs/nomad-banco-de-talentos-analista-de-crm-marketing

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TechSoup: Senior CRM Developer/Engineer

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Headquarters: Remote

URL: http://techsoupglobal.org

Senior CRM Developer/Engineer
About TechSoup

TechSoup is a global nonprofit social enterprise helping NGOs access technology, resources, and funding. For over 30 years, we’ve supported 1.4M+ organizations across 230+ countries, delivering over $19B in technology value.

We’re a fully remote, mission-driven team using technology to create a more equitable world.
Position Summary 
As a Senior Senior CRM Developer / Engineer you will work closely with IT Team and various stakeholders. You will also be responsible for designing and implementing the full technology stack powering a global nonprofit enterprise operations platform. You will also be creating end-to-end flow starting from business process design and CRM customization through cloud-native serverless infrastructure, third-party API integrations, ETL pipelines, and security architecture.
Key Responsibilities  

  • Architect and build Functions-based microservices with production-grade reliability (message archiving, distributed locking, tiered retry, adaptive rate limiting)
  • Develop and maintain Dynamics 365/Dataverse customizations: plugins, custom APIs, web resources, and data models
  • Build and operate integrations across 6+ external systems (Box.com, Zendesk, NetSuite, IRS, CTP/XMAP, Onyx CRM and other Shared Tech Systems)
  • Design configuration-driven rule engines enabling business teams to modify qualification and routing logic without code changes
  • Implement security infrastructure
  • Build ETL pipelines for regulatory compliance data (IRS revocation lists to SQL Server to CRM)
  • Create bilingual implementations (C#/.NET + Python) of core services for flexibility and platform reach
  • Manage cloud infrastructure: Azure Functions Elastic Premium plans, multi-slot deployments, storage queues, table storage
  • Contribute to defining the plan & approach for team 
  • Quality results aligned with the enterprise architecture
  • Work actively with the whole team in preparing documentation, improving tech team capabilities and sharing knowledge regarding past and future implementations 
  • Report, handle and verify defects 
  • Recommending appropriate actions for test results 
  • Close cooperation with Developers and DevOps daily 
  • Help troubleshoot issues 
  • Create logs to document testing phases and defects 

Your Profile: 

  • You have at least 3+ years’ experience in similar position 
  • Experience in complex solutions in CRM Dynamics 365/Dataverse, Azure Functions, Azure Storage (Queues, Tables, Blobs), C#, .NET Framework, .NET 8, Python, JavaScript, OAuth/SOAP/REST, SQL Server/SSIS, MSAL, PowerShell
  • You can think analytically and clearly present and justify your opinion 
  • You are looking for new challenges 
  • Can talk freely in English (or on a communicative level, but want to develop yourself in this area) 
  • You want to share knowledge as well as learn from others 
     

Work Environment 

  • Project management: Scrum in development, Kanban in support 
  • Issue tracking tool: Jira 
  • Knowledge repository: Confluence 
  • Version control system: GIT 

 
This is fully remote role
Salary range: 12,000pln – 17,000 pln gross per month
This may change depending on location, as we recalculate it for Cost of Living index for the given country.

Send your CV to [email protected] with Senior CRM Developer/Engineer in the title.
 

To apply: https://weworkremotely.com/remote-jobs/techsoup-senior-crm-developer-engineer

TechSoup: Senior CRM Developer/Engineer Read More »

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