Headquarters: Remote

URL: http://brighttax.com

About the role

This is a player-coach role. You will lead a small pod of four to five Client Success Managers — coaching them, developing them, and owning your pod’s client retention and satisfaction — while carrying a focused personal portfolio of your own so you stay close to the work and lead by example. It is the bridge between frontline client care and the leadership of the function, reporting to the Director of Client Success.

You are not stepping back from clients to manage from a distance. You are the person your team turns to first, the calm hand on the hardest situations, and a working example of what great looks like.

What you’ll do

• Lead a pod of 4–5 CSMs — regular 1:1s, coaching, development conversations, and day-to-day support that helps each person grow toward full independence.
• Own  your pod’s performance — Client retention, CSAT, Revenue and each CSM’s progress. Report on it regularly, flagging what’s working and what needs attention before it becomes a problem
• Carry a focused personal portfolio — a reduced book of your own, managed to the same high standard you coach your team to.
• Be the first escalation point — resolve complex or sensitive client situations within the pod before they need to go further.
• Onboard and develop new CSMs — give new joiners a warm, structured start and a clear path to confidence.
• Partner with the Director — on capacity, process improvements, and the patterns you see across your pod.

What success looks like

Your clients renew because they feel genuinely known and well looked after. Your CSMs are growing, ramping on schedule, and reaching out to you — not the Director — when they need help. Problems surface early and get solved calmly. The people on your team would tell you it’s the best-supported they’ve felt at work.

What we’re looking for

• Four or more years in client success, account management, or client-facing delivery — ideally in a service, professional-services, or finance environment.
• Experience leading, coaching, or mentoring others — whether as a formal manager or a strong informal leader ready to step into the role.
• A track record of keeping clients and growing relationships, with a real sense of ownership over retention.
• Excellent written communication and genuine warmth — you make people feel looked after in every interaction.
• Comfort working with a CRM (we use HubSpot) and using data to stay ahead of client needs.
• Calm, organized, and dependable through busy seasonal peaks.
• Thrives in a remote, distributed team and works well across time zones and cultures.

Nice to have

• Familiarity with US expat or cross-border tax — or a genuine willingness to learn it deeply.
• Experience in a remote-first, globally distributed company.
• A second language.

What we offer

• Fully remote, flexible work — we care about the outcome and your wellbeing, not where or exactly when you work.
• Purpose and people — a warm, values-led team that takes the work seriously and each other kindly.
• Growth — real investment in your development, including our internal learning programs.

How to apply

If this sounds like you, we’d love to hear from you. Tell us a little about your story and why this role fits it — a short note alongside your CV goes a long way with us.

To apply: https://weworkremotely.com/remote-jobs/bright-tax-client-success-lead

Headquarters: Remote

URL: http://brighttax.com

Role Overview
As a Client Success Manager, you are the primary guide for clients throughout their journey with Bright!Tax. You serve as the main point of contact, ensuring each client feels informed, supported, and confident during what can often be a complex and stressful tax process.
This role goes beyond traditional customer service. You create clarity, build trust, and keep projects moving forward by coordinating closely with our internal teams and communicating proactively with clients.
You’ll work closely with our Tax Team, IRS Communications Team, and Client Success team to shepherd clients through the tax preparation process, ensure deliverables stay on track, and maintain the high service standards Bright!Tax is known for.
The ideal candidate is organized, thoughtful, and calm under pressure, someone who enjoys helping people and takes pride in delivering an exceptional client experience.

 

 

Key Responsibilities

 

Client Communication & Relationship Management

• Serve as the primary point of contact for a portfolio of clients, building trust through timely, clear, and thoughtful communication.
• Guide clients through each stage of the tax preparation process by explaining next steps, clarifying expectations, and answering general questions.
• Ensure clients feel supported and informed throughout their engagement with Bright!Tax.

 

Process Coordination

• Coordinate between clients and internal teams to ensure documentation is complete and projects stay on track.
• Monitor engagement progress using internal systems such as HubSpot and other workflow tools.
• Proactively identify potential delays or issues and escalate when needed.

 

Client Support & Problem Solving

• Respond to client questions via email and internal messaging platforms, helping troubleshoot issues or routing inquiries to the appropriate team.
• Help clients navigate the process smoothly by anticipating common questions and providing proactive guidance.

 

Client Experience Advocacy

• Ensure each client interaction reflects the Bright!Tax standard of professionalism, empathy, and clarity.
• Contribute to ongoing discussions around improving client workflows, communication practices, and service delivery.
• Help identify opportunities to streamline processes and enhance the overall client experience.

 

What You Bring

• 2+ years of experience in client services, account management, customer success, or a similar client-facing role
• Exceptional written and verbal English communication skills — clear, warm, and professional
• Strong organizational and time-management skills with the ability to manage multiple clients and priorities
• Comfort working in a fully remote environment using digital collaboration tools
• A proactive mindset and a genuine desire to help others

 

Nice to Have

• Experience working in tax, accounting, or financial services
• Familiarity with CRM platforms such as HubSpot
• Experience supporting U.S. expatriate clients or working with globally distributed teams

 

Why Join Bright!Tax

• Work with purpose, helping Americans around the world navigate complex tax requirements
• Join a supportive and collaborative remote team
• Grow within a company that values learning, development, and thoughtful service
• Contribute to a client experience model that prioritizes clarity, trust, and professionalism

To apply: https://weworkremotely.com/remote-jobs/bright-tax-client-success-manager

Headquarters: Delaware, USA

URL: https://qase.io/

Hey there!

Qase is a modern, all-in-one test-management platform used by QA engineers to ship better software, faster. Customers love us for two things: our clean product and a support experience that consistently scores 95% CSAT and 4.7/5 on G2 (https://www.g2.com/products/qase/reviews). To keep that bar high and be ready for any increase in volumes, we’re adding a Technical Customer Support Specialist to the team.

You’ll own frontline conversations, spot patterns, and have the freedom to fix what’s broken without a five-layer approval chain. (For example, one of our reps produced a library of FAQ articles, cutting average chat handle time by 15%.)

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WHAT YOU’LL ACTUALLY BE DOING

HANDLE INBOUND

• Resolve about 20-30 chats per day in Intercom; escalate bugs to the Engineering team and capture improvement or feature requests from customers.
• When required, hop on Zoom/Meet calls (approx. 3–5 a week) when “show-and-tell” beats back-and-forth typing.
• Keep our enterprise customers smiling with quick, thorough, empathetic responses.

CONTENT & COMMUNITY

• Expand our public knowledge base (https://help.qase.io) and occasionally contribute to our blog (https://qase.io/blog)
• Occasionally, engage on our public roadmap (https://qase.canny.io/), G2, and other communication channels as the friendly face of Qase.

BE AN INTERNAL LIAISON

• Distill customer feedback into clear Jira tickets and Canny posts so Product knows what to tackle next; focusing on what matters amid the noise is something we value.
• Be a product expert and work with Sales to answer questions and assist their efforts.
• Handle tricky escalations with grace; de-escalate tense conversations before they turn into fire drills 🙂

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QUALIFICATIONS

MUST-HAVES

• 2+ years in B2B SaaS customer support (L1/L2).
• C1-level written and spoken English.
• Pro at root-cause discovery — separate what users say from what’s actually wrong.
• Good judgment when the playbook runs out.
• Curiosity for how things work; you enjoy digging into a customer’s setup.
• Able to operate autonomously; no one will constantly watch over your shoulder.
• Quickly learn a new tool/software.
• Calm, diplomatic communicator, especially when conversations get heated.
• You value detail and are not sloppy.
• Hands-on with tools like: Canny, Jira, Notion, Intercom (or equivalents).

NICE-TO-HAVES

• Basic comfort with REST APIs, browser dev-tools.
• Hands-on background in technical troubleshooting is a strong advantage — you’ll regularly dive into unfamiliar tools and customer environments, separate knowns from unknowns, and build a testable hypothesis to pinpoint the root cause.

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AI AT QASE We lean on AI to improve replies, classify tickets, and automate repetitive chores so we can focus on interesting work. If you’ve used ChatGPT, custom prompts, or other tools to speed up support, tell us!

Recording a quick 1–2-minute Loom video about how you applied AI ideas is a plus — but is not mandatory to apply.

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SUCCESS METRICS

• Maintain ≥95% CSAT score.
• Increase self-serve deflection by adding at least two high-value help articles per month.
• Initiate and drive a process improvement that directly impacts the team’s efficiency.

WORKING HOURS We run a rotating shift schedule that covers 24 hours, so you’ll occasionally work a night shift (12 a.m. to 9 a.m IST) roughly once every three months. Shifts rotate monthly. Weekends are normally off (Saturday and Sunday), but you may need to swap a day or two if someone is unavailable.

LEAVE POLICY You will be entitled to 28 calendar days of vacation per year (equivalent to 20 business days).

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Thanks for reading this far – looking forward to your application!

To apply: https://weworkremotely.com/remote-jobs/qase-technical-customer-support-specialist

Headquarters: Bentonville, AR

URL: https://creatorxchange.co/

THE ROLE

Certification is not the product. A producing operator is.

Anyone can sell a training program. The only number that matters is how many certified operators are closing real clients ninety days later. Every one who produces becomes the case study that brings in the next group. Every one who stalls is a person who trusted us and got nothing for it.

You decide which.

Not the curriculum. Not the sales page. What happens in the ninety days after somebody commits.

You run GridLocked, our operator certification community. You build the first ninety days. You spot the operator going quiet in week one instead of month three. You answer every recurring question exactly once and then write it down so it never gets asked again. You capture the wins and turn them into proof.

You are also landing a change mid-flight. Our first operators certify on the infrastructure we run today and get upgraded onto our own platform when it ships, right when they are trying to close their first client. Making that feel like the gift it is, rather than a disruption, is this role.

WHAT WE ARE LOOKING FOR

• You have run a paid community where members were expected to produce results, not just show up.
• You can tell us what percentage of them hit the outcome, and how you know.
• You chase the quiet member, not the loud one.
• You write documentation instead of repeating yourself. Your support volume goes down every month, on purpose.
• You are comfortable telling an adult they are behind. You have done it, and they thanked you for it later.
• You hold the line on camera with American business owners who paid real money and will push back. Your spoken and written English is excellent.
• You have never once confused engagement with results.

WHAT YOU GET

• Salary of $3,000 per month. Fully remote, work from anywhere.
• Ownership of the program that determines whether the entire operator model works.
• A community of business owners, not students. People with capital, ambition, and something to lose.
• A direct line to leadership on curriculum, positioning, and program design.

HOW TO APPLY

Apply at careers.creatorxchange.co.

You will answer five questions on camera and attach a resume or a link to something you built. No cover letter. We will not read it.

Strong candidates hear from us within seventy-two hours. This role starts after our first operator cohort launches, so we are hiring ahead of the start date.

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creatorXchange is an equal opportunity employer. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

To apply: https://weworkremotely.com/remote-jobs/creatorxchange-community-manager

Headquarters: Long Beach, CA

URL: https://crankyconcierge.com/

The Travel Coordinator’s primary responsibilities are to manage inbound emails and phone calls, facilitate customer onboarding, and keep the virtual office running smoothly. This role is well suited for someone who enjoys staying organized, communicating clearly, and helping keep things moving in a fast-paced environment.

Schedule

This is a full-time, fully remote position and the standard working hours are 10am to 7pm ET Monday through Friday.

Job Responsibilities

• Manage inbound emails and phone calls in a timely and professional manner.

• Set up new trips for the Travel Planning team to work on.

• Be the friendly, professional first point of contact for our clients.

• Inform new and existing clients about our services and pricing.

• Assist with administrative tasks such as processing refunds, filing for compensation, and other pre- and post-travel tasks as needed. 

• As time allows, assist with travel planning tasks including but not limited to: quoting travel insurance, purchasing seat assignments, and issuing tickets.

If this sounds like the kind of thing you like to do, then keep reading!

What Matters in this Role

• Reliability. The team will be depending on you to stay on top of and manage the daily flow of client communications.

• English proficiency. Native-level written and verbal English is required.

• Attention to detail. You’ll be managing a lot of information, sometimes under time pressure, so accuracy matters.

• Ability to work under pressure. You’re responsible for ensuring that the relevant information reaches the right person in a timely manner even when there’s a lot going on. 

• Humility and teamwork. If you don’t know the answer, be willing to ask others on the team for help.

• Calm and collected. You must be able to roll with the punches and maintain a calm demeanor. The client may be stressed and angry; you can’t be.

• U.S. Work Authorization. To do this job, you’ll need to be legally authorized to work in the U.S. for any employer, without sponsorship. 

• Background check. A clean background check will be required as this role involves handling sensitive client data.

• Location. This is a remote position, but you must be available and accessible during your standard working hours.

• Technology. You’ll need your own computer (Windows or Mac), reliable high-speed internet and a smartphone (Android or iPhone). 

• Workspace. You’ll need access to a quiet work environment to accommodate communication with clients via email and phone. 

Compensation

• Starting at $17/hr, depending on skills and experience 

Benefits 

• 15 days of PTO per year, accruing from date of hire

• Paid Federal holidays

• Health insurance

• 3% retirement match 

• Monthly phone and internet stipend 

• Access to exclusive travel industry discounts after 6 months of employment

• Two company get-togethers each year

We can’t stress enough how important attention to detail is, so please be sure to tell us your favorite airline in your application.

To apply: https://weworkremotely.com/remote-jobs/cranky-concierge-travel-coordinator

Headquarters: Creative Force

URL: https://www.creativeforce.team/

We’re on the hunt for a sharp, self-driven SaaS pro who’s as comfortable navigating staging environments as they are navigating human conversations.

Our EMEA client base is growing fast and we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to. If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading.

The role

You’ll join a lean, high-performing global support team working across two SaaS products, Award Force and Good Grants. Day to day you’ll be communicating with colleagues and clients across countries, cultures, and time zones.

Support happens across email tickets, phone, and 1-1 Zoom calls. Once you’ve leveled up on product knowledge, you’ll run onboarding sessions and client meetings covering issue resolution, best practices, and product adoption.

You’ll also be hands-on with bug testing and reporting, feeding considered feedback to our product teams— always pushing to make our products better.

We have a startup mindset. We experiment with new tools, iterate on processes, and move fast. Got a great idea? Pitch it. We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair but flexibility is a must.

You’ll need to tick these boxes

• You’re based in the UTC +1 or +2 timezone range. This is non-negotiable. Our EMEA team and clients operate in this window and we don’t allow shift work. If you live outside this range, this one’s not for you
• 2+ years of professional experience, ideally in a SaaS support or client-facing role
• Native-level English fluency (bilingual? Even better!)
• Terms like HTML, CSS, JS, API, integrations, dev console, staging & production environments, GitHub repos, and database queries don’t make you flinch. You don’t need to write code, but you need to get it
• You’ve got exceptional interpersonal and communication skills—written and verbal
• Client calls energise you. Four to five Zoom meetings a day? Bring it on
• You’re a natural problem solver who loves helping others untangle theirs
• Your writing is clean, well-structured, and detail-oriented
• You’re curious by nature and love learning new things
• You’re not allergic to upselling or fielding “sales-y” questions
• You’re organised and process-driven. Multiple tools for different workflows? No problem — you thrive in that setup
• You’re self-motivated and independent, but you also value being part of a tight-knit team
• Remote work isn’t just something you dabble in—it’s where you do your best work. You’ve got fast, reliable internet and a distraction-free workspace ready to go

Responsibilities

Product support

• Go deep on product knowledge through self-driven learning—become the expert
• Be the first point of contact on all inbound support via email/tickets, phone, and eventually live chat
• Run 1-1 Zoom sessions with clients for technical consultation and query resolution
• Maintain our consistently impressive first-reply-time metric (yeah, we’re proud of it)
• Provide technically accurate responses backed by hands-on testing of scenarios
• Collaborate with engineering to squash bugs and keep clients in the loop with timely updates
• Spot patterns in user issues and flag them for product improvement

Be seriously good with clients

• Speed matters. Respond quickly and decisively
• Listen deeply—get to the root of the issue and own it until it’s resolved
• Treat every client interaction with genuine respect and appreciation
• Build trusting, long-term relationships rooted in honesty and transparency

To apply: https://weworkremotely.com/remote-jobs/creative-force-saas-product-support-jedi-remote-emea

Headquarters: Germany Hamburg

Werde Partner der hey contact heroes und arbeite flexibel in spannenden Inbound-Projekten!

Du bist Freelancer mit Erfahrung im Kundenservice und möchtest Teil eines dynamischen Netzwerks werden? Wir suchen engagierte Partner innerhalb der EU (ausgenommen Deutschland), die uns in unseren Inbound-Kundenservice-Projekten unterstützen.

Aufgaben

Was dich erwartet:

• Vielfältige Projekte: Mitarbeit in innovativen Kundenservice-Projekten für spannende Auftraggeber.
• Flexibilität: Du arbeitest von deinem Standort aus – alles, was du brauchst, ist ein abgeschlossener Arbeitsplatz und eine stabile Internetverbindung.
• Eigenverantwortung: Als Freelancer bist du flexibel in deiner Zeiteinteilung und entscheidest selbst, wie du deinen Arbeitstag gestaltest.

Deine Aufgaben:

• Inbound-Kommunikation: Telefonische und schriftliche Bearbeitung von Anfragen – immer mit dem Fokus auf exzellenten Kundenservice.
• Lösungsorientiertes Arbeiten: Du beantwortest Kundenfragen, löst Probleme und sorgst für eine positive Kundenerfahrung.Professioneller Support: Du bist die erste Anlaufstelle für Kunden und arbeitest eng mit unseren internen Teams zusammen.

Qualifikation

Das bringst du mit:

• Standort: Du lebst im EU-Ausland (außerhalb Deutschlands) und hast ein gemeldetes Gewerbe mit Umsatzsteuer ID
• Erfahrung im Kundenservice: Du hast bereits als Agent oder in einer ähnlichen Rolle gearbeitet.
• Sprachkenntnisse: Du sprichst und schreibst Deutsch auf dem Niveau C1 oder C2 – klar, fehlerfrei und kundenorientiert.
• Kommunikationsstärke: Freundliches Auftreten, lösungsorientiertes Arbeiten und sichere Ausdrucksweise in Wort und Schrift.
• Technische Grundkenntnisse: Du bist sicher im Umgang mit gängigen Tools und Systemen, wie CRM- oder Ticketing-Systemen.Freelancer-Status: Du bist offiziell als Freelancer registriert und kannst innerhalb der EU arbeiten.

Benefits

Warum mit uns arbeiten?

• Partnerschaft auf Augenhöhe: Wir bieten dir spannende Projekte und eine langfristige Zusammenarbeit.
• Faire Vergütung: Transparent und an den Umfang deines Einsatzes angepasst.
• Unterstützung: Du bist Teil eines motivierten Netzwerks, das dir mit Rat und Tat zur Seite steht.

Interesse?

Dann melde dich bei uns! Sende uns eine kurze Beschreibung deiner Erfahrungen im Kundenservice und deine Kontaktdaten. Wir freuen uns, dich kennenzulernen und dich als Partner in unser Team aufzunehmen!

Let’s make customer service a shared success – gemeinsam mit den hey contact heroes!

To apply: https://weworkremotely.com/remote-jobs/hey-contact-heroes-gmbh-freelancer-im-inbound-customer-service-innerhalb-der-eu-100

Headquarters: Augusta, Georgia

About the Opportunity:

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry’s 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we’d love to hear from you!

How you will make an impact:

• Respond to inbound calls from existing customers

• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.

• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy

• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we’d love to hear from you!

Who you are:

• You can multitask and manage multiple competing priorities

• You are passionate about helping others

• Has 2+ years of experience working in a call center environment

Compensation and perks:

• Hourly wage: $19.00 – 21.00

• We will pay for your P&C license (expected within 60 days after starting)

• Medical, dental, vision insurance, 401K match

• Ability to work remotely (we provide work equipment)

• Ongoing training and mentorship from our leadership team

• An outstanding portfolio of insurance carriers and products – we work with over 55 carriers to ensure we can offer our customers the best options for them

This role includes flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners’ needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

To apply: https://weworkremotely.com/remote-jobs/jerry-ai-remote-customer-support-agent-p-c

Headquarters: UK

URL: https://www.blueboxonline.com

SaaS Project/Marketing Manager (UK Hours)

Remote (UK Hours) | Full-Time | US$1,500 per Month

Please submit your CV to job3762@hrsorcery.com

About Us

We are a growing SaaS company building innovative web applications for businesses worldwide. We operate with a lean, high-performance team and are looking for an organized, commercially minded Project Manager to coordinate product delivery, client success, and growth initiatives.

This full-time contracted position operates Mon-Fri UK working hours.

This hybrid role combines Project Management, Client Success, Product Operations, Digital Marketing, and Business Development.

Working Hours

• Fully Remote

• Full-Time (Contracted)

• Monday to Friday

• UK Hours (9:00am – 5:00pm)

The Role

You will act as the bridge between customers, developers, and business stakeholders, ensuring projects are delivered on time and aligned with client requirements.

You will also support growth initiatives through digital/social-media campaign creation, marketing coordination, lead management, KPI tracking, and customer success activities.

 

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Key Responsibilities

Project Management & Product Operations (60%)

Client & Stakeholder Management

• Lead client discovery and requirements-gathering sessions

• Translate business requirements into clear development tasks

• Manage timelines, priorities, and stakeholder communication

• Provide regular project updates and status reporting

Development Coordination

• Coordinate developers, designers, and stakeholders

• Manage sprint planning, stand-ups, reviews, and retrospectives

• Track project milestones and delivery schedules

• Ensure work remains within scope and deadlines

Technical Triage & QA

• Document bugs, issues, and feature requests

• Reproduce and prioritize technical issues

• Assist with testing and acceptance validation

• Communicate technical requirements clearly to developers

Documentation

• Create user stories and acceptance criteria

• Maintain project documentation, SOPs, backlogs, and roadmaps

Growth Marketing & Business Development (40%)

Marketing

• Create and coordinate marketing campaigns across SaaS products

• Manage content calendars and social media activity

• Monitor campaign performance and recommend improvements

• Support website updates and marketing collateral

Sales & Growth

• Track leads, sales pipelines, and key KPIs

• Maintain CRM records and reporting

• Support outbound prospecting and inbound enquiries

• Identify growth opportunities and process improvements

Customer Success

• Support onboarding and customer adoption

• Track feedback and feature requests

• Contribute to retention and customer satisfaction initiatives

 

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Requirements

Communication (Essential)

• Excellent spoken and written English

• Confident communicating with customers, executives, and technical teams

• Strong meeting facilitation and presentation skills

Project Management Experience

Minimum 3 years’ experience managing:

• SaaS products

• Web application projects

• Software delivery teams

Experience with:

• Agile/Scrum methodologies

• Managing developers and stakeholders

• Delivering projects on time and within scope

Technical Understanding

You do not need to be a developer, but you should understand:

• SaaS products and web applications

• APIs and integrations

• Databases and data structures

• Front-end and back-end systems

• Software development lifecycles

• Bug reporting and QA processes

• Version control concepts

 

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Tools

Essential

• GitHub

• Scrum / Agile

• Figma

• Slack

• Jira, ClickUp, Asana, Monday.com, Trello, or similar

Preferred

• HubSpot or other CRM platforms

• LinkedIn Marketing

• Email marketing platforms

• Marketing automation tools

• AI productivity tools (ChatGPT, Claude, Gemini, etc.)

 

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What We Offer

• Fully remote position

• Full-time employment

• UK working hours (Mon–Fri)

• Direct access to company leadership

• Exposure to multiple SaaS products

• High ownership and autonomy

• Growth and advancement opportunities

Compensation

US$1,500 per month

 

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Application Requirements

Please submit your CV to job3762@hrsorcery.com

To apply: https://weworkremotely.com/remote-jobs/bluebox-saas-project-marketing-manager

Headquarters: United States

URL: https://thepodcastconsultant.com/

The Podcast Consultant (TPC) is a premium podcast production agency helping high-performing clients launch and grow world-class shows. We’re growing fast, our model is evolving, and we’re building the systems and team to match.

The Account Manager is the single point of contact for their assigned clients at TPC. You own the relationship. That means managing communication, driving strategy conversations, keeping production on track, and making sure every client feels like they have a trusted partner in their corner.

This is a relationship ownership role inside a company that’s still building the playbook. This means you’ll need to be someone who can execute with precision in one moment and navigate ambiguity in the next. If you thrive when the answer isn’t always written down yet, this is the right seat.

To apply, please fill out the form below by Friday July 3rd at 11:59pm ET. We will be in touch if we think it’s a good fit.

Role Type: Full-Time, Contract

Location: Remote with fluency in English and ability to work in a U.S. timezone

Reports to: Director of Operations

Salary: $50,000-60,000

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What You’ll Own

Client Relationships

• You are the primary point of contact for your assigned clients.

• You onboard new clients, set expectations, run monthly strategy calls, and maintain communication every week an episode goes live.

• You make clients feel like partners, not just customers getting a service.

Production Liaison

• You sit between clients and the production team, translating concerns in both directions.

• When clients have production issues, you route them to the production team and maintain communication with the client.

• When production flags a submission error, you reach the client with specific, actionable guidance.

Account Health Monitoring

• You track and flag at-risk situations before they become churn, whether it’s missed episodes, late payments, complaints, or just a gut feeling that something’s off.

• You submit a weekly KPI report to leadership covering active clients, at-risk accounts, touchpoint recency, and monthly call completion.

Documentation

• Every touchpoint, concern, call, and incident is documented.

• You keep every client record current, updating lifecycle status, follow-up dates, production flags, meeting notes, and anything else that matters.

What Success Looks Like

• Every assigned client has been touched within the last 15 days.

• Monthly strategy calls happen every month.

• Production errors are caught, communicated, and resolved.

• At-risk situations are identified and escalated before leadership has to ask about them.

• The CRM is a living, accurate record.

• Clients know your name, trust your judgment, and feel well-served.

What We’re Looking For

Non-Negotiables

• 2+ years in account management, client success, business development, or a client-facing role.

• Exceptional written and verbal communication. You write clearly, you follow up, and you don’t let things fall through the cracks.

• Highly organized and self-directed. You manage your own calendar, your own follow-ups, and your own accountability without being managed.

• Comfortable with ambiguity. You’ll be handed a playbook, but you’ll also help refine it.

Strongly Preferred

• Experience in a startup, agency, or high-growth environment where you had to build your own cadence rather than inherit one.

• Familiarity with ClickUp, similar tools, or willingness to learn.

• Interest in podcasting, media, or content production. You don’t need to be an expert, but genuine curiosity matters.

To apply: https://weworkremotely.com/remote-jobs/the-podcast-consultant-the-podcast-consultant-account-manager-full-time-contract