Headquarters: Bangalore, 560029, India

Company Overview

300+ media companies as clients, $40+ billion in revenue processed, 25,000+ worldwide users

Operative is a revenue accelerant for media companies around the world. No other software company in AdTech space, brings a comparable depth of experience to create truly innovative software that performs across all platforms, revenue models and business units. We are a SAAS (Software as a Service) platform which helps clients manage advertisements both in the linear (TV) and digital space. We have been in the market for over two decades and have 1100+ employees with 12 offices spread across the globe. Operative is proud to play a pivotal role in the way advertising is bought, sold and managed across media industry.

JOB SUMMARY 

Operative is looking for an enthusiastic, driven team player to add to their global support team responsible for delivering business-to-business application support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support.

MAIN DUTIES AND RESPONSIBILITIES

• Receive, analyse, troubleshoot, replicate, and resolve complex customer issues, post-implementation, with a goal to aide in customer success, retention, and adoption of Operative product lines
• Build knowledge of the software, troubleshooting tools and processes
• Provide rapid response and resolution to complex customer incidents within the SLA requirements
• Coordinate with Operative internal teams (Product Management, Solutions, TechOps, Customer Success, and Engineering) to address customer needs and requests
• Demonstrate initiative, agility and follow through in areas of responsibility
• Be personable, professional, and responsive, while capably representing Operative to customers
• Contribute to the support knowledgebase
• Assist with a variety of operational projects such as monitoring customer production environments

COMPETENCIES

• Required:
• Excellent written and verbal communication skills (English Proficiency)
• Ability to gather issue details, identify problems, mediate issues, develop solutions, and implement a course of action
• A ‘can do’ attitude with strong follow-through habits
• Deadline and detail-oriented, with the ability to juggle multiple customers and projects simultaneously.
• Ability to handle challenging customer situations with diplomacy and be cool under pressure
• Ability to analyze customer incidents and recreate possible defects in a simulated environment
• Exceptional interpersonal and customer service skills
• Willingness to take on whatever tasks are needed to complete the job
• Strong Microsoft Excel knowledge

Preferred: 

• Experience within the Customer Support Domain
• Working SQL knowledge
• Knowledge of software development life cycle

• EDUCATION, CERTIFICATION, AND EXPERIENCE
• Required:
• Bachelor’s degree (or similar) required
• Technical focus preferred
• Experience working with Internet products (SaaS) and technologies
• Preferred:
• 1+ year(s) experience supporting software with external customers
• Previous experience working with Digital Advertising, Online Publishing, or Interactive Media companies

GENERAL

• These duties and responsibilities may be changed in accordance with the needs of the Company.
• This is not intended to be an exhaustive or exclusive list of duties. You may be required to carry out any other associated tasks to ensure the successful delivery of Operative’s objectives.

Why join us ?

Operative is a technology-oriented product organization that believes in empowering its people

We use the latest tech stack and empower our engineers to learn, work and ideate on new technologies available in the market

We provide flexi work schedules and remote working to encourage work life balance

We are an equal opportunities employer and recruit based on the experience and skill set.

We offer a competitive salary and benefits package

Please apply online and upload your CV.

“Operative is a merit-first, equal opportunity employer; diverse applications are encouraged.”

Operative cares about your privacy and protecting your data. By submitting an application for a position with Operative, you acknowledge that you have read the following and consent to how Operative treats your data: 1) the Candidate Privacy Policy available at https://www.operative.com/candidate-privacy-notice/ (or if you are a candidate from Israel the Candidate Privacy Notice (Israel), available at https://www.operative.com/candidate-privacy-notice-israel/, and 2) the Candidate Notice for Data Transfer and Retention available at https://www.operative.com/candidate-notice/.

To apply: https://weworkremotely.com/remote-jobs/operative-junior-customer-support-analyst-aos

Headquarters: Remote – US/Canada

To apply: https://weworkremotely.com/remote-jobs/pointclickcare-manager-customer-support-acute-and-payer

Headquarters: Berlin

We at Priceloop are on a mission to empower business managers in making data-driven decisions. Pricing is one of the most critical business challenges for our customers. However, today’s market standard is manual pricing or rule-based automation, which both are not truly data-driven. We have big ambitions in changing how enterprise software is built and delivered, and we are seeking similarly ambitious professionals to join us in our journey. Learn more about working at Priceloop.

What you’ll work on:

• As our first hire in the Customer Support function, you’ll play a crucial role in ensuring our customers have the best possible experience using our platform
• Onboarding: You’ll have a full ownership of our onboarding process by leading our customers through the operational tasks of the onboarding in an efficient manner
• Account Management: you’ll be the primary contact for our customers via various channels (incl. email, phone or Zoom) to help them navigate our platform, especially with functionalities that are not self-service yet
• Cross-team Collaboration: you’ll work closely with our Product and Engineering teams to solve customer tickets and other inquiries
• You will manage our CRM HubSpot to make sure all information is up to date and organized

• You have already gained your first experience in a customer facing role (Customer Service / Operations, SDR, Sales, etc.), B2B/SaaS experience would be a strong advantage
• You are familiar with customer service ticketing tools such as Hubspot, Dixa, Zendesk or similar
• You are fluent in German and have good English skills
• You have experience with Google Sheets
• You are a strong team player and have good communication skills
• You have a strong interest and willingness to learn in the field of Business-to-Business Software as a Service as well as e-commerce pricing

 What will make you a perfect fit:

• You’re a self starter
• You’re ambitious but humble
• You speak up
• You embrace team over self

• Flexible working hours, home office & fully remote options
• Competitive compensation packages including ESOP
• 1000 EUR annual budget for your development (courses, conferences, etc.)
• Uncapped holiday
• 13 or 16 MacBookPro / Linux machine with all the equipment needed for your work
• Regular team events (as far as covid 19 allows)
• Work closely with the founders
• Lots of excellent coffee

To apply: https://weworkremotely.com/remote-jobs/priceloop-junior-customer-support-specialist-german-speaking

Headquarters: Rīga, LV

Location: Riga or Remote | Duration: Minimum 3 months | Type: Unpaid

Join one of Northern Europe’s leading IoT companies! Mapon develops advanced fleet management and asset tracking solutions, serving over 30,000 clients globally. With 200+ professionals across 7 countries, we’re shaping the future of transportation technology.

Now, we’re looking for a Customer Support Intern to join our dynamic team and gain hands-on experience in tech support, localization, and internal process management.

You’re curious about:

• Transportation, logistics, or the automotive industry
• Telecommunications, engineering, or programming
• Helping people and solving technical problems

• Fluency in English (a must)
• Fluency in at least one of the following: Finnish, Danish, Swedish, Lithuanian, Estonian, French
• High PC literacy – ability to navigate various software tools (Google Suite, AI tools, etc.)
• Tech-savvy mindset – understanding technical documentation and systems
• Strong teamwork and communication skills

• Learn about Mapon’s products, services, and internal processes
• Proofread AI-translated Help Center content and validate technical accuracy
• Assist in software platform localization and translation maintenance
• Support the team with various localization-related tasks

You’ll workclosely with experienced professionals from international markets and gain insight into a fast-paced tech environment.

• Real-world experience in a fast-growing international IoT company
• Paid lunch and office snacks
• ‍ Flexible schedule and remote-friendly work culture
• Recommendation letter after successful completion

Let’s build the future of fleet management together.
Ready to take the first step? Apply now!

*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

Mapon (reg.nr. 40003800531)

To apply: https://weworkremotely.com/remote-jobs/mapon-customer-support-internship

Headquarters:

URL: http://sell-morehomes.com

We’re a fast-growing operations consultancy helping real estate agents across North America acquire more clients using AI, paid ads, systems, and leverage. We’ve helped 60+ agents build predictable, scalable businesses — and we’re growing fast enough that the founder can no longer own client success alone.

That’s where you come in.

The Role

You’ll be the main point of contact for every active client in the program. Your job is simple to say, hard to do: keep clients getting results, feeling supported, and renewing.

You’re not a note-taker. You’re not a scheduler. You’re the person who sees a client’s leads drop before they do, gets on a call before they panic, and coordinates with the team to fix it before it becomes a problem.

What You’ll Own

• Onboard new clients — kickoff calls, collecting assets, setting expectations and KPIs
• Run weekly/bi-weekly check-in calls and proactively review performance dashboards
• Coordinate with media buyers, tech support, and VAs to keep campaigns running
• Lead renewal and upsell conversations — you’ll be accountable for retention, not just relationships
• Maintain SOPs, keep CRM updated, and collect testimonials and case studies

Compensation

• Base: $36,000 CAD/year
• Performance bonuses tied to net retention and upsells influenced
• Target OTE: $100,000+ once ramped
• Full-time | Remote | EST hours | Flexible schedule

You’re the Right Fit If:

You have 2+ years in account management, client success, or agency operations and you’ve had real conversations — the kind where a client is frustrated or considering leaving and you turned it around. You understand digital marketing well enough to spot when something’s off, even if you’re not the one fixing it. You think in systems, you communicate proactively, and you don’t wait to be told there’s a problem.

Tools you should know or be ready to learn fast: Go High Level, Meta Ads Manager, Zoom.

This Is NOT the Right Role If:

You need heavy direction to manage your day. You’re uncomfortable having direct conversations with clients. You treat “client success” as admin work. You wait until the last minute to gather information or flag issues.

How to Apply

Apply here: https://form.jotform.com/260504845071251

A short video application is required and non-negotiable. In your video, tell us about a time a client was at risk of churning and what you did about it. No video = no review.

To apply: https://weworkremotely.com/remote-jobs/sell-more-homes-client-success-manager-real-estate-coaching-remote

Headquarters: Seattle, WA

URL: https://downhomesolutions.com

Ready to make a real difference in the world helping not for profits make loans to community based projects and people in need? 

DownHome Solutions seeks to fill a full-time, remote, technical support role. Candidates should be available to work in the East Coast time zone at 8am, and will join our small, fully remote, support team located across the country.

Our staff supports nonprofit organizations around the US and the world that make social-good loans to people in need, like small business loans, payday loan alternatives, and first-time home buyer loans.

Please note: This is a US based role only

Who you are:

The ideal candidate will be friendly, flexible, and experienced with lending. Familiarity with technology is required; technical support experience, and experience in microfinance or community lending is preferred. Good candidates should also have strong critical thinking and problem solving abilities. It is essential that candidates be customer-focused: our clients nationwide depend on our personable, patient, and courteous software support online and over the phone. 

Responsibilities:

• Develop a thorough working knowledge of the software platform and our customer base of community lenders

• Provide end-user support via Zoom, email, and other online support tools

• Troubleshoot reported issues and coordinate solutions with other support staff and the development team

• Perform manual software QA testing

• Participate in team meetings to advance customer support and software development

• Other tasks as assigned, we encourage you to find a fit for your skills. Most team members choose an additional specialty to grow into. For instance: sales and marketing, web design, data analytics, accounting, compliance, QA testing, etc.

Required Skills/Experience:

• Strong English communication, analytical, and technical skills with excellent time management

• Experience serving multicultural clients

• Excellent people skills and ability to collaborate in diverse, dynamic teams

• Computer skills, including proficiency in Google Suite, Excel, basic accounting.

• Bachelor’s Degree in a related field or equivalent experience (preferably in business administration, accounting, finance, or community and economic development)

Desired Skills & Experience:

• Strong understanding of lending, loan origination, and loan servicing, particularly in the context of CDFI lending.  Loan servicing software experience is a plus

• Familiarity with federally funded programs relevant to the CDFI industry, such as the SBA Microloan Program, SBA Community Advantage program, EDA, USDA, CDBG, etc., including knowledge of reporting requirements

• Knowledge of Credit Bureau reporting, bankruptcy, and delinquency.

• Solid understanding of mathematical concepts related to interest, amortization, and loan servicing requirements

• Familiarity with accounting principles and various accounting applications like Quickbooks, Sage Intacct, etc.

• Spanish language proficiency, including banking vocabulary, would be a plus

Compensation and Benefits:

Salary range $60k – $85k, based on skills and experience. Excellent benefits include paid holidays; paid time off; medical, dental, and vision coverage; retirement plan with employer match; a budget to set up your home office. We are also open to a part-time candidate available mornings in EST, compensation and benefits adjusted accordingly.

Our team of software developers and support staff is fully remote and located around the globe. We keep in touch via video and Slack for a friendly and productive team experience. We are looking for kind and thoughtful people to join our team. We hope you’ll consider joining us in a role where you can do good in the world of community lending.

To Apply, follow these instructions precisely or we can’t consider your application!

1. Send an email to: jobs@downhomesolutions.com

2. Make the first word of your email subject line the password artichoke. This helps us reduce fake applications; we’d like to hire real people like you

3. In the body of your email, answer the following questions:

1. Do you currently live in a US State or Territory?

2. Are you in Eastern time, or a time zone adjacent to Eastern time?

3. Add a brief cover letter; why would you like to work with community lenders and why are you passionate about support?

4. Attach your resume as a PDF

We are an equal opportunity employer and we welcome you to apply!

To apply: https://weworkremotely.com/remote-jobs/downhome-solutions-customer-support-engineer-1

Headquarters: Remote

URL: https://filestage.io/

Job requirements

To apply: https://weworkremotely.com/remote-jobs/filestage-support-enablement-manager

Headquarters: Nantes, France

URL: https://crisp.chat

• Fluency in English is mandatory: English is our primary working language, so strong written and verbal communication skills are essential.
• Technical knowledge: You don’t need to be a developer, but a solid understanding of tech concepts (e.g., HTML/CSS) is required. This isn’t a “learn on the job” role so come prepared!
• Experience in Customer Support via Live Chat: You should be comfortable handling multiple customer conversations simultaneously, providing clear and efficient responses in a fast-paced environment. Prior experience with live chat tools is a strong plus.
• Experience with B2B & Support Software: You should understand how SaaS (Software as a Service) products work and have experience using or supporting B2B and customer support tools (e.g., help desks, CRMs, or ticketing systems).
• Team spirit: Empathy, kindness, understanding, active listening, and a collaborative mindset are essential. You’ll fit right in if you value teamwork and fostering a positive work environment.
• Excellent communication and problem-solving skills.
• Bonus: proficiency in a any additionnal european language.

• Everyone does support: even our developers contribute to customer support, keeping everyone connected to our users’ needs.
• Meaningful meetings only: We keep meetings purposeful and minimal so you can focus on meaningful work.
• No personal KPIs: We trust you to do great work without micromanagement or performance pressure.

• In France: If you’re based in France, you’ll be hired under a standard employment contract (CDI).
• Outside France: If you live outside of France, the position will be under a full time freelance service contract. You’ll need to have an independent contractor status in your country and be able to issue invoices.

• Must be located within the EU timezone.
• Immediate availability is a plus.

• The compensation range for this role is around 30k€/35K€ gross per year, depending on the profile
• Join a diverse and inclusive remote-first team that values work-life balance and flexibility

To apply: https://weworkremotely.com/remote-jobs/crisp-technical-customer-support-specialist-eu-timezone-1

Headquarters: Netherlands

URL: https://www.testgorilla.com/careers

To apply: https://weworkremotely.com/remote-jobs/testgorilla-customer-success-advisor-part-time

Headquarters: BR

URL: http://somostera.com

To apply: https://weworkremotely.com/remote-jobs/tera-analista-de-crm-e-sales-ops-pleno