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TTEC: Bilingual Healthcare Customer Service Representative – Spanish-English – Remote USA

Headquarters: Georgia

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Healthcare Customer Service Representative – Spanish-English working remotely, you’ll be a part of bringing humanity to business. Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role Bilingual in English and Spanish 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

To apply: https://weworkremotely.com/remote-jobs/ttec-bilingual-healthcare-customer-service-representative-spanish-english-remote-usa

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TTEC: Healthcare Customer Service Representative – Remote in California

Headquarters: Not Specified

Your potential has a place here with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working remotely in California, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet connection (>25mbps). What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $17.65 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit “> for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You’ll report to a Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

To apply: https://weworkremotely.com/remote-jobs/ttec-healthcare-customer-service-representative-remote-in-california

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TTEC: Insurance Customer Support Associate – Remote USA

Headquarters: Georgia

Your potential has a place here with TTEC’s award-winning employment experience. As an Insurance Customer Support Associate working remotely, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work%26reg; certification in the United States says it all! Our TTEC work-from-home team has 37 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT or outside of the United States.Residents of Colorado, Florida, Illinois, Louisiana, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. What You%27ll be Doing As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle. During a Typical Day, You’ll Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business. Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets. What You Bring to the Role 1 year or more of customer service experience High school diploma or equivalent Recognize and solve problems of mid-to-high level customer service issues Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You%27ll report to Team Lead. You%27ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That%27s all we do. Since 1982, we%27ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%27s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

To apply: https://weworkremotely.com/remote-jobs/ttec-insurance-customer-support-associate-remote-usa

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TTEC: Customer Service Representative – Remote in Virginia

Headquarters: Virginia

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working remotely in Virginia, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience High speed internet (>15 mbps) What You Can Expect Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $15.25 per hour plus performance bonus and opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You’ll report to Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

To apply: https://weworkremotely.com/remote-jobs/ttec-customer-service-representative-remote-in-virginia

TTEC: Customer Service Representative – Remote in Virginia Read More »

TTEC: Seasonal Healthcare Customer Service Representative – Remote in North Carolina

Headquarters: North Carolina

Your potential has a place here with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative working remotely in North Carolina, you’ll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage range of $16 to $17 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You’ll report to Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

To apply: https://weworkremotely.com/remote-jobs/ttec-seasonal-healthcare-customer-service-representative-remote-in-north-carolina-1

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TTEC: Healthcare Customer Service Representative – Remote in Florida

Headquarters: Florida

Your potential has a place here with TTEC’s award-winning employment experience. As a Healthcare Customer Service Representative, working remotely in Florida, you’ll be a part of bringing humanity to business Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You’ll be Doing Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months or more of customer services experience Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared) High school diploma or equivalent Computer experience High speed internet (> 15 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $16 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You’ll report to a Team lead. You’ll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

To apply: https://weworkremotely.com/remote-jobs/ttec-healthcare-customer-service-representative-remote-in-florida

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AIL: Customer Service Rep – Work From Home

Headquarters: Illinois

About Us For decades, we’ve been dedicated to supporting working families by providing essential protection and peace of mind. Through partnerships with respected organizations, unions, and associations, we ensure that individuals and families have access to programs that safeguard their futures. Our mission is to deliver stability, care, and consistent service to every member we serve. The Opportunity This is more than just a job-it’s the chance to start a long-term career with impact. You’ll be working with families and members who have already expressed interest in learning more about their benefit options. Your role is to guide them through the process, answer their questions, and help them make informed decisions. What You’ll Do Conduct virtual consultations with members via phone or video call Explain benefit programs in a clear, simple, and professional manner Provide ongoing support, follow-up, and policy reviews Ensure accurate documentation and compliance throughout the process Build trusted relationships with clients and their families What We Offer Weekly pay with performance bonuses (average first-year earnings $55K) Career growth opportunities with clear advancement into leadership roles Remote-first flexibility to work from the comfort of your home Comprehensive training & mentorship to set you up for success Recognition through bonuses, travel incentives, and performance rewards What We’re Looking For Strong communication skills (verbal and written) Comfortable with technology (Zoom, online documentation, etc.) Motivated, coachable, and eager to grow into leadership roles Ability to work independently in a remote environment High school diploma or equivalent (post-secondary an asset) Must be legally eligible to work in Canada/US

To apply: https://weworkremotely.com/remote-jobs/ail-customer-service-rep-work-from-home

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Inventive Garage: Customer Experience & Operations Specialist – E-Commerce (Remote)

Headquarters: New York

URL: https://InventiveGarage.com

The Opportunity

We’re hiring our first full-time team member to be the voice of Inventive Garage. This isn’t a typical “assistant” role—you’ll own customer relationships end-to-end, build scalable processes, and directly impact revenue as we scale.

Schedule: Monday-Friday, 9am-6pm or 10am-7pm ET (your choice within this range)
Compensation: $44,000-$52,000 annually based on experience
Growth Path: Clear progression to Operations Manager as we add more team members

What You’ll Do

Customer Success & Sales Support (40%)
– Respond to pre-sale inquiries via phone, email, and chat
– Qualify inbound leads through our Shopify store and guide product selection
– Handle technical questions about product specifications, installation requirements, and compatibility
– Build rapport with both homeowners (typically 50s-70s) and professional contractors
– Manage multi-week sales cycles with thoughtful follow-up

Operations & Administration (40%)
– Process and manage orders in Shopify from inquiry through delivery
– Coordinate with suppliers, manufacturers, and logistics partners
– Maintain accurate records in HubSpot CRM
– Handle scheduling, documentation, and operational systems
– Manage customer issues through resolution

Process Building & Improvement (20%)
– Identify patterns in customer questions and create self-service resources
– Recommend and implement process improvements
– Flag supplier or product issues proactively
– Build SOPs as we scale operations

Special Project: Research and onboard qualified installation contractors nationwide to support customer success

What You Bring

Required Experience:
– 2-5 years in customer service, operations, sales support, or virtual assistant roles
– Demonstrated excellence in written and verbal communication
– Experience using e-commerce platforms (Shopify strongly preferred)
– CRM experience (HubSpot, Salesforce, or similar)
– Proven ability to work independently in remote environment
– US work authorization

Highly Valued (Strong Differentiator)
– Construction, contracting, or home improvement industry background – If you understand terms like “joist spacing,” “load-bearing walls,” “rough openings,” or “engineered trusses,” you’ll be immediately effective with 50% of our customer base
– Experience in B2B customer service or contractor-facing roles
– Background supporting technical or high-ticket sales

Technical Skills:
– Proficiency with Shopify or similar e-commerce platforms
– CRM systems (HubSpot preferred)
– Customer service software (Zendesk, Intercom, etc.)
– Comfortable with AI productivity tools
– Google Workspace or Microsoft Office

Your Work Style

You’ll thrive here if you:
– Value accuracy over speed – you’d rather take 5 extra minutes to get it right
– Balance independence and collaboration – don’t need hand-holding, but don’t go rogue
– See mistakes as learning opportunities
– Embrace smart automation while maintaining human judgment
– Think like an owner – spot problems and solve them without waiting for permission

Remote Work Essentials:
– Dedicated home office with minimal distractions
– High-speed internet (25+ Mbps minimum)
– Professional audio/video setup for customer calls
– Self-directed work style with strong time management

Compensation & Benefits

Base Salary: $44,000-$52,000 annually
(Based on experience and background – construction/home improvement experience valued at higher end of range)

Benefits (After 90-Day Probation):
– Health insurance (company contributes 50% of employee premiums)
– Paid time off: 10 days Year 1, 15 days Year 2+
– Performance bonuses tied to company growth
– Home office equipment support

Long-Term:
– Retention bonuses as company scales
– Profit-sharing eligibility after Year 1
– Clear path to Operations Manager with corresponding compensation increases

Our Hiring Process

We move quickly and respect your time:

1. Application Review (2-3 days)
2. Video Screen (20-30 minutes) – Communication and culture fit
3. Skills Assessment (30-45 minutes) – Written scenarios + roleplay
4. Final Interview (45-60 minutes) – In-depth with founder
5. Decision (within 48 hours) – Offer or transparent feedback

Timeline: Hiring within 30 days, start date 2-3 weeks after accepting offer

How to Apply

Applications MUST include all three components:

1. Resume (PDF preferred) showing relevant customer service, operations, or sales support experience

2. Cover Letter (300-500 words) addressing:
   • Why you’re interested in Inventive Garage specifically
   • An example of a difficult customer situation you handled successfully
   • What you’d do if a customer asked a technical question you didn’t know
   • If you have construction/home improvement experience, describe it prominently

3. Answers to all 7 screening questions below

Applications without all components will NOT be reviewed. 

Required Screening Questions – Include in Your Application

Q1: Describe your home office setup in detail, including internet speed (run a speed test at fast.com), equipment (computer, headset, webcam), and workspace environment.

Q2: Rate your experience 1-5 (1=never used, 5=expert):
– Shopify: __
– HubSpot or any CRM: __
– Customer service software (chat, ticketing, etc.): __
Briefly describe your experience with each.

Q3: A customer emails: “I need a replacement attic ladder, but I’m not sure which one fits my 22×54″ opening and 9-foot ceiling. Can you help?”

Draft your email response (150-200 words). Remember: you don’t have product specifications in front of you, but you want to be helpful and move the conversation forward.

Q4: What is your primary motivation for applying to this role? (Select the option that MOST resonates with you)
A) Remote flexibility and work-life balance – I want a stable remote role with predictable hours
B) Small company impact – I want to work where my contributions directly affect business success
C) Industry and product interest – I’m genuinely interested in home improvement/storage solutions
D) Career growth trajectory – I see this as a path to operations management or team leadership

Q5: This role requires accuracy over speed, sometimes meaning tasks take longer to complete correctly. Give a specific example of when you prioritized doing something right rather than fast, even if it meant missing a deadline or slowing down. What was the situation and the outcome?

Q6: Describe your most relevant customer service or virtual assistant experience (3-4 sentences). Include: total years of experience, types of customers/clients you supported, primary responsibilities, and one thing you were particularly good at in that role.

Q7: A contractor calls asking about an attic lift for a home with engineered trusses and a 10-foot ceiling. What questions would you ask to help them? (If you’re not familiar with construction terms, just say so and describe how you’d handle this call.)

We respond to all qualified applicants within 48 hours.

To apply: https://weworkremotely.com/remote-jobs/inventive-garage-customer-experience-operations-specialist-e-commerce-remote

Inventive Garage: Customer Experience & Operations Specialist – E-Commerce (Remote) Read More »

Publitas.com B.V.: Customer Success Manager ( Remote / SaaS / Dutch )

Headquarters: Netherlands

URL: https://www.publitas.com/

About us:

We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results.

We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership, you’ll love it here.

This role is for you if you… 

  • You have 3+ years of experience in customer success, account management or client-facing roles in a B2B SaaS environment.

  • Speak and write fluently in Dutch – this is non-negotiable

  • Are a proactive problem-solver with strong critical thinking and a customer-first mindset.

  • Are comfortable using tools like HubSpot, Slack, Zoom, and CRM/CS platforms.

  • Thrive in a fast-paced, fully remote culture and love working with international teams.

  • Communicate clearly, diplomatically, and with empathy.

     

This role is NOT for you if you…

  • Need layers of process or someone to constantly tell you what to do

  • Prefer “business as usual” over change

  • Want a team where mediocre is okay

  • Have never worked remotely and think async means “lonely”

  • Are waiting for permission instead of taking initiative

Job requirements

As a CSM at Publitas, you will focus on Customer Retention, Onboarding and SaaS client management. In more detail: 

  • You will own a portfolio of customers mainly in the Netherlands, supporting clients in retail and e-commerce to reach their business goals through Publitas.

  • Understand each customer’s objectives, create tailored success plans, and act as a strategic advisor throughout their journey.

  • Drive retention, expansion, and renewals while identifying up- and cross-sell opportunities that align with customer needs

  • Manage onboarding and product training, ensuring each client launches successfully and reaches value fast.

  • Proactively supporting users via email and video calls – resolving inquiries, managing customer admin, and guiding them toward solutions and value without delay

  • Monitor key account health metrics and act swiftly to resolve issues or risks of churn.

  • Collaborate closely with Sales, Support, and Product, ensuring seamless handovers and a unified customer experience.

  • Contribute to our learning culture, sharing insights, customer feedback, and process improvements.

     

Who you are…

  • Customer champion: You put client goals at the center and work relentlessly to help them succeed.

  • Proactive problem-solver: You don’t wait for instructions – you spot risks early and act fast.

  • Strategic advisor: You go beyond support and guide customers toward growth and expansion.

  • Clear communicator: You explain complex things simply and handle tough conversations with empathy.

  • Ownership-driven: You take responsibility for outcomes, not just tasks.

 

What We Provide to Help You Win…

  • Salary: €45,000–€65,000 per year (gross), depending on your experience level and location.

  • 25 vacation days + your local national holidays

  • top-tier MacBook and remote-ready gear

  • Monthly wellness budget to invest in your health

  • Co-Working allowance

  • Events, training, or courses that directly and primarily contribute to your work at Publitas

  • Free books on Kindle and Audible

  • Free Publitas Swag (merchandise)

     

How to Apply…

We don’t ask for CVs or cover letters. Why? Because they rarely tell us who you are or what you’re truly great at.

Instead, we ask smart questions and give you a chance to show us what you’d bring to the role.

 

No fluff. Just real insight into what it’s like to work together.

To apply: https://weworkremotely.com/remote-jobs/publitas-com-b-v-customer-success-manager-remote-saas-dutch

Publitas.com B.V.: Customer Success Manager ( Remote / SaaS / Dutch ) Read More »

AIL: Remote Customer Service Rep

Headquarters: California

We’re looking for motivated and caring individuals who want to build a meaningful career helping families with their insurance and financial protection needs. This is a fully remote role with full training and support provided. Duties: Communicate with clients by phone, video, and email in a professional, friendly manner Answer questions and guide clients through available protection options Provide clear information and help clients understand their choices Maintain accurate records and complete required forms/documentation Work with team members to ensure clients receive timely service and support Benefits: Remote Flexibility – Work from home with a supportive online team Full Training & Mentorship – No previous experience required Steady Career Growth – Opportunities for advancement based on performance Compensation & Stability – Commission with bonuses and renewals, plus consistent support from leadership Positive Team Culture – Ongoing coaching and collaboration with peers Qualifications: Excellent communication and listening skills Patient, dependable, and comfortable working independently Organized and detail-oriented when handling client needs Willingness to complete licensing (we’ll guide you through it) Customer service, call center, or client support experience is an asset Must be legally authorized to work in Canada or the U.S.

To apply: https://weworkremotely.com/remote-jobs/ail-remote-customer-service-rep

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